Position Summary The Shuttle Operations Lead is responsible for supporting the day-to-day transportation operation while serving as a working lead for Shuttle Bus Operators. This position combines operational leadership, driver support, training responsibilities, fleet readiness oversight, and customer service excellence to ensure safe, reliable, and efficient transportation services for employees, visitors, and authorized passengers. The Shuttle Operations Lead is expected to lead by example by maintaining the highest standards of safety, professionalism, regulatory compliance, and customer service while operating shuttle vehicles and supporting transportation operations. This role serves as a key point of contact during weekends, holidays, non-business hours, and high-volume operational periods, helping maintain service continuity and operational effectiveness. The successful candidate must demonstrate strong leadership skills, sound judgment, professionalism, initiative, and the ability to make operational decisions in a fast-paced transportation environment. This position requires regular weekend availability and the flexibility to work holidays, evenings, overnight shifts, and overtime as operational needs dictate. Military and Veterans ABM is a military and veteran-friendly employer. Veterans and candidates with military experience are encouraged to apply. Military Occupational Specialty Code: 88M, LS, 3531, 2T1X1
- Provide leadership and operational support to Shuttle Bus Operators during assigned shifts.
- Serve as the primary operational point of contact during weekends, holidays, high-volume periods, and non-business hours.
- Safely operate shuttle vehicles along established routes and schedules as needed.
- Coordinate daily shuttle operations to ensure adequate route coverage, service reliability, and operational efficiency.
- Monitor route performance, service gaps, bus stop dwell times, traffic conditions, and operational challenges, implementing corrective actions when necessary.
- Provide coaching, guidance, and support to drivers regarding safety procedures, service standards, and operational expectations.
- Serve as the designated trainer for new Shuttle Bus Operators, including route familiarization, safety procedures, customer service expectations, and operational training.
- Conduct and document driver observations, coaching sessions, and on-the-job training activities as assigned.
- Support fleet readiness by ensuring vehicles receive required inspections, preventive maintenance, fueling, cleaning, and repairs.
- Complete required pre-trip, post-trip, and shift-change vehicle inspections and ensure drivers comply with inspection requirements.
- Immediately report vehicle defects, warning lights, damage, accidents, maintenance concerns, and safety issues.
- Coordinate the transportation of vehicles to and from vendors, repair facilities, inspection locations, and maintenance providers.
- Provide coverage for Supervisors, Leads, and Shuttle Operators during staffing shortages, call-offs, breaks, vacations, or operational emergencies.
- Maintain communication with Supervisors and Management regarding operational performance, staffing concerns, incidents, delays, customer complaints, and safety issues.
- Investigate, document, and promptly report incidents, accidents, service interruptions, and operational concerns.
- Ensure compliance with all company policies, client requirements, Department of Transportation regulations, state laws, and site-specific procedures.
- Promote a positive customer experience by providing courteous, professional, and responsive service to passengers and visitors.
- Accurately complete operational reports, inspection forms, incident documentation, attendance records, training records, and other required reporting.
- Report to work on time, in proper uniform, and prepared to perform all assigned duties.
- Perform other transportation and operational duties as assigned.
Applicants must meet the following minimum requirements:
- Possess a current and valid driver's license.
- Have no active driver's license suspension and maintain an acceptable driving record.
- Successfully pass a Motor Vehicle Record (MVR) review and meet all company, client, insurance, and operational eligibility requirements.
- Be eligible for and successfully complete a Department of Transportation (DOT) medical examination and obtain a valid DOT Medical Examiner's Certificate as required by the position.
- High school diploma or GED.
- Minimum of three years of experience operating shuttle buses, passenger vehicles, commercial vehicles, or similar transportation equipment.
- Minimum of one year of leadership, lead, trainer, dispatcher, transportation coordination, or supervisory experience preferred.
- Demonstrated ability to lead employees, train team members, and support daily transportation operations.
- Strong interpersonal, communication, and conflict-resolution skills.
- Demonstrated commitment to providing exceptional customer service in a professional transportation environment.
- Ability to make sound operational decisions while maintaining safety, service quality, and efficiency.
- Working knowledge of applicable state driving laws, Department of Transportation regulations, and transportation safety requirements.
- Ability to follow and enforce routes, schedules, written procedures, and company standards.
- Dependable attendance, punctuality, and reliability.
- Availability and willingness to work every Saturday and Sunday, holidays, early mornings, evenings, overnight shifts, and overtime as operationally required. Weekend work is an essential function of this position.
- Ability to remain calm, professional, and safety-focused during service disruptions, emergencies, customer concerns, or changing operational conditions.
- Ability to complete required operational documentation, inspections, reports, and training records accurately.
- Ability to pass all required pre-employment and ongoing background screening requirements.
Preferred Qualifications
The following qualifications are preferred but not required:
- Current and valid DOT Medical Examiner's Certificate (DOT Medical Card).
- Previous experience serving as a Lead Driver, Transportation Lead, Dispatcher, Trainer, or Supervisor.
- Previous experience operating DOT-regulated vehicles.
- Commercial Driver's License (CDL) or other license or certification related to passenger transportation or heavy vehicle operation.
- Passenger endorsement or other applicable transportation endorsement.
- Bilingual communication skills.
- Current First Aid and/or CPR certification.
- Previous experience working in an airport, manufacturing campus, industrial site, parking operation, healthcare campus, university environment, or other high-volume transportation setting.
- Experience conducting employee training, coaching, mentoring, and performance support.
- Experience using radios, mobile applications, electronic timekeeping systems, transportation software, GPS tracking systems, or reporting tools.
- Experience supporting fleet management, vehicle readiness, or transportation logistics.
Employment Conditions Employment is contingent upon successful completion of all required pre-employment screening processes.
Candidates must:
- Successfully complete a comprehensive criminal background screening.
- Successfully complete a drug screening.
- Successfully complete a Motor Vehicle Record (MVR) review and maintain an acceptable driving record.
- Successfully complete and maintain all required DOT medical qualification requirements applicable to the position.
- Maintain a valid driver's license and all required qualifications throughout employment.
- Meet all company, client, state, federal, insurance, and Department of Transportation requirements applicable to the position.
- Complete all required onboarding, leadership, safety, customer service, route, vehicle, compliance, and operational training programs.
Failure to successfully complete or maintain any required screening, background check, driving qualification, license, certification, medical qualification, or training requirement may affect eligibility for employment or continued assignment.
ABM (NYSE: ABM) is one of the world’s largest providers of integrated facility, engineering, and infrastructure solutions. Every day, our over 100,000 team members deliver essential services that make spaces cleaner, safer, and efficient, enhancing the overall occupant experience.
ABM serves a wide range of market sectors including commercial real estate, aviation, education, mission critical, and manufacturing and distribution. With over $8 billion in annual revenue and a blue-chip client base, ABM delivers innovative technologies and sustainable solutions that enhance facilities and empower clients to achieve their goals. Committed to creating smarter, more connected spaces, ABM is investing in the future to meet evolving challenges and build a healthier, thriving world. ABM: Driving possibility, together.
ABM is an Equal Employment Opportunity (EEO) employer that does not discriminate on the basis of any trait or characteristic protected by applicable federal, state, or local law, including disability and protected veteran status. ABM is committed to working with and providing reasonable accommodation to individuals with disabilities. If you have a disability and need assistance in completing the employment application, please call 888-328-8606. We will provide you with assistance and make a determination on your request for reasonable accommodation on a case-by-case basis.
ABM participates in the U.S. Department of Homeland Security E-Verify program. E-Verify is an internet-based system used to electronically confirm employment eligibility.
ABM is a military-friendly company proudly employing thousands of men and women who have served in the U.S. military. With ABM, you’ll have access to a world-class training program and ample opportunities to use the skills you developed while serving our country. Whether you’re looking for a frontline or professional position, you can find post-military career opportunities across ABM.
ABM directs all applicants to apply at www.abm.com/careers. ABM does not accept unsolicited resumes or submissions outside of this portal. Applicants should submit their application by clicking Apply Now.
For more information, visit www.abm.com
