Director, Operational Excellence

Benefits: ABM offers a comprehensive benefits package. For information about ABM’s benefits, visit ABM Employee Benefits | Staff & Management

Position Summary:

As Operational Excellence Director you will lead Facilities Management operations and strategic account management for a significant Soft service portfolio. You will lead senior managers to drive execution against set strategies and business objectives. You will manage ABM strategic performance at ABM serviced account locations across multiple locations.

Key Responsibilities:

• Manages and drives Operational Excellence for the organization’s services and maintains relationships to retain and expand existing strategic accounts.
• Responsible for process review, simplification and implementation to the operational team.
• Collaborate on strategies to reduce operational costs and then drives that strategy to the field delivery team.
• Leads on system and Team Connect development strategy, Amazon systems - WeCan.
• Responsible for creating reports, customer cleaning logs, trackers and converting data to trends and intelligence for the account team to make decisions on.
• Identifies innovation opportunities and co-ordinate trial and rollout programs.
• Supports with special customer projects, trials and requests.
• Responsible for significant key partner relationship management and development.
• Supports Client-facing Business Reviews with peers on account leadership team.
• Typically acts as a point of contact or gatekeeper between strategic account and field operations.
• May select, develop and evaluate personnel to ensure the efficient operation of the function/unit.
• Leads business data analytics, AI strategy and tech innovations and enhancement

Qualities:

• Commits to meeting the expectations and requirements of internal and external stakeholders; acts with stakeholders in mind; values importance of providing high-quality customer service.
• Uses analysis, wisdom, experience, and logical methods to make good decisions and solve difficult problems with effective solutions; appropriately incorporates multiple inputs to establish shared ownership and effective action.
• Communicating effectively with a wide range of individuals in written, oral and interpersonal form, including management and other internal and external business contacts.
• Ability to persuade, market and sell new ideas based on culture, audience, and business needs.
• Staying organized and paying attention to detail in a fast-paced environment.
• Connecting with employees, stakeholders, and community partners at all levels, and building strong relationships.

Objectives & Key Results:

Service Delivery

• Contribute to client-facing Weekly, Monthly and Quarterly Business Reviews with peers on account leadership team
• Foster strong client relationships in procurement
• Financial Management
• Deliver 2% year-over-year account efficiency savings
• People management:
• Up to five (5) first line reports at head of projects/lead analyst level
• 2 indirect reports at analyst level
• Identify and develop future leaders in preparation for significant year-over-year portfolio growth

Minimum Requirements

• Bachelor’s degree in Business or a related field, or ten years related experience.
• HS diploma, GED, or equivalent required.
• Minimum of five (5) years leadership experience in project and/or service management in Facilities Management.
• Senior level management experience and/or experience running large geographic / multi-client market areas.
• Proven experience managing Projects and Service personnel.
• Experience in complex projects involving multiple subcontractors with multiple month schedules.
• Experience in managing a Service business.
• Experience working with and understanding profit and loss financial statements, project costing, and contract profitability.
• Ability to write reports, business correspondence, and procedure manuals, effectively present information, and respond to questions from top management, customers, and service personnel.
• Proficiency in office equipment and Microsoft Office tools including Word, Excel, Outlook, PowerPoint, and specialized tools like Microsoft Project - with both basic and advanced skills
• Ability to travel up to 40% within assigned market

ABM (NYSE: ABM) is one of the world’s largest providers of integrated facility, engineering, and infrastructure solutions. Every day, our over 100,000 team members deliver essential services that make spaces cleaner, safer, and efficient, enhancing the overall occupant experience.

ABM serves a wide range of market sectors including commercial real estate, aviation, education, mission critical, and manufacturing and distribution. With over $8 billion in annual revenue and a blue-chip client base, ABM delivers innovative technologies and sustainable solutions that enhance facilities and empower clients to achieve their goals. Committed to creating smarter, more connected spaces, ABM is investing in the future to meet evolving challenges and build a healthier, thriving world. ABM: Driving possibility, together.

ABM is an Equal Employment Opportunity (EEO) employer that does not discriminate on the basis of any trait or characteristic protected by applicable federal, state, or local law, including disability and protected veteran status. ABM is committed to working with and providing reasonable accommodation to individuals with disabilities. If you have a disability and need assistance in completing the employment application, please call 888-328-8606. We will provide you with assistance and make a determination on your request for reasonable accommodation on a case-by-case basis.

ABM participates in the U.S. Department of Homeland Security E-Verify program. E-Verify is an internet-based system used to electronically confirm employment eligibility.

ABM is a military-friendly company proudly employing thousands of men and women who have served in the U.S. military. With ABM, you’ll have access to a world-class training program and ample opportunities to use the skills you developed while serving our country. Whether you’re looking for a frontline or professional position, you can find post-military career opportunities across ABM.

ABM directs all applicants to apply at www.abm.com/careers. ABM does not accept unsolicited resumes or submissions outside of this portal. Applicants should submit their application by clicking Apply Now.

For more information, visit www.abm.com