Jobs in the United States

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Added 9 hours ago
Electronic Security Senior Superintendent - Phoenix, AZ
Diversified
Phoenix, AZ
If it cannot be managed, it is your responsibility to communicate that with the Regional Supervisor/Project Manager/Program Manager so that management can understand why the job is not…
Added 16 hours ago
Project Manager - Security Systems
BCM Controls Corp.
Scarborough, ME
Advanced understanding of access control systems, IP video systems, intercoms, and intrusion systems
Added 1 day ago
Channel Sales Manager, Los Angeles
Verkada
Los Angeles, CA
As a Channel Sales Manager, you'll be pivotal in scaling Verkada's reach and impact by developing and managing a network of high-performing reseller partners. You'll be responsible for…
Added 1 day ago
Electronic Security and Safety - Technician II
Pillar Innovations
Morgantown, WV
Install electronic security products such as cameras, NVRS, DVRS, access control, intercoms, gate operators, fire alarm systems, and networks
Added 2 days ago
V
MBA Full-Time Hire - Sales Strategy & Operations
Verkada
San Mateo, CA
- Full-time
…that makes the engine of this Sales organization hum. As a Manager on the team, you will lead cross-functional initiatives from ideation to analytics to recommendations to drive impact…
Added 2 days ago
V
MBA Full-Time Hire - Product Marketing, Solutions
Verkada
San Mateo, CA
- Full-time
As the Product Marketing Manager for Solutions, you will be owning the positioning and messaging for 5-7 industries and will be responsible for setting the go-to-market strategy for…
Added 2 days ago
V
MBA Full-Time Hire - Product Marketing
Verkada
San Mateo, CA
- Full-time
As the Product Marketing Manager, you will be responsible for overseeing new launches and GTM initiatives and ensuring their success in the market. In addition to leading launches, you will…
Added 2 days ago
Security Systems Technician
Securitas Security Services
Sterling, VA
…administers, troubleshoots, maintains, and improves enterprise access control, video management, intrusion detection, intercom, locking, security-network, and related infrastructure. The…
Added 3 days ago
Electronic Security Lead Technician - Mt Pleasant, Wisconsin
Diversified
Mount Pleasant, WI
3+ years of hands-on, recent experience installing access control and video surveillance cameras in a large-scale commercial environment, preferably to include data centers and new…
Added 3 days ago
Lead Installation Technician - Cedar Rapids, IA
Diversified
Cedar Rapids, IA
3+ years of hands-on, recent experience installing access control and video surveillance cameras in a large-scale commercial environment, preferably to include data centers and new…
Added 3 days ago
Electronic Security Senior Installation Superintendent - Boydton, VA - USA
Diversified
Boydton, VA
If it cannot be managed, it is your responsibility to communicate that with the Regional Supervisor/Project Manager/Program Manager so that management can understand why the job is not…
Added 3 days ago
Electronic Security Lead Installation Technician - Boydton, VA -USA
Diversified
Boydton, VA
3+ years of hands-on, recent experience installing access control and video surveillance cameras in a large-scale commercial environment, preferably to include data centers and new…
Added 3 days ago
Electronic Security Services Installation Superintendent - Southern Virginia
Diversified
Boydton, VA
If it cannot be managed, it is your responsibility to communicate that with the Regional Supervisor/Project Manager/Program Manager so that management can understand why the job is not…
Added 3 days ago
Electronic Security Lead Installation Technician - Sterling
Diversified
Sterling, VA
2+ years of hands-on, recent experience installing access control and video surveillance cameras in a large-scale commercial environment, preferably to include data centers and new…
Added 3 days ago
Electronic Security Lead Technician - My Pleasant, Wisconsin - USA-CRP
Diversified
Chicago, IL · Milwaukee, WI · Mount Pleasant, WI
3+ years of hands-on, recent experience installing access control and video surveillance cameras in a large-scale commercial environment, preferably to include data centers and new…
Added 3 days ago
Lead Installation Technician - Santa Teresa NM
Diversified
El Paso, TX
3+ years of hands-on, recent experience installing access control and video surveillance cameras in a large-scale commercial environment, preferably to include data centers and new…
Added 3 days ago
Senior Installation Superintendent - Cedar Rapids Iowa
Diversified
Cedar Rapids, IA
If it cannot be managed, it is your responsibility to communicate that with the Regional Supervisor/Project Manager/Program Manager so that management can understand why the job is not…
Added 3 days ago
A
Manager of Physical Security
Abridge
San Francisco, CA
- $150,000 to $170,000 USD / year
- Managing security technology systems including access control platforms, video management systems, intrusion detection, and intercoms, owning vendor performance, standards, maintenance,…
Added 3 days ago
Security Design & Integration Manager, America Central
EdgeConneX
Austin, TX
Review and approve security designs and submittals produced by integration partners, including access control, video surveillance, intrusion detection, intercoms, and related field devices.
Added 4 days ago
Growth Product Manager, Access Control
Verkada
San Mateo, CA
Access Control is one of Verkada's largest and fastest-growing businesses, and we're looking for a high-agency Product Growth Manager to unlock its next phase of growth. You'll drive growth…
Added 5 days ago
AN
SURFACE MAINTENANCE REPAIRER
Army National Guard Units
Las Vegas, NV
- $31 to $37 USD / hour
…radios, field telephones, amplifiers, switchboards, recorders, intercoms by removing and replacing components and elements. Performs minor body and fender, or other metal repairs, using…
Added 5 days ago
AN
SURFACE MAINENANCE MECHANIC
Army National Guard Units
North Hyde Park, VT
- $28 to $35 USD / hour
…radios, field telephones, amplifiers, switchboards, recorders,…
Added 7 days ago
Risk Manager
Cisco Systems, Inc.
RTP, NC
Coordinate security technology installations involving access control, video surveillance, intercoms, intrusion detection, visitor management, and other integrated security systems.
Added 7 days ago
(Sr.) Field Marketing Manager - Mid-Market, West
VERKADA INC
SALT LAKE CITY, UT
Added 8 days ago
Security Officer
Northern Light Health
Presque Isle, ME
Security Officers report to and receive direction and guidance from the Manager of Security and others appointed over them. Officers are responsible for protecting and serving Northern…

ABM US

Customer Service Manager

Minneapolis, MN, United States

Pay: $60,000 - $70,000 The pay listed is the salary range for this position.

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Job details

Pay: Pay: $60,000 - $70,000 The pay listed is the salary range for this position.
Posting language: English
Posted: Oct 20, 2026

Original job description

The Customer Service Manager will provide best-in-class customer service to our clients and maintaining customer service procedures will be the focus. Creating, training, mentoring a team of professionals to act as extensions of our client. Provide oversight to the whole Customer Care Center team for all related needs in all client facilities. Provide appropriate oversight for staff development/performance, collaboration with all departments, and adherence to all policies, procedures, and reporting requirements. Pay: $60,000 - $70,000 The pay listed is the salary range for this position. Any specific offer will vary based on the successful applicant’s education, experience, skills, abilities, geographic location, and alignment with market data. You may be eligible to participate in a Company incentive or bonus program. Benefit Information: ABM offers a comprehensive benefits package. For information about ABM’s benefits, visit ABM Team Member Benefits | Staff & Management

Working Hours and Reporting for Duty
Flexibility and fluctuation of shifts and hours should/will be expected and will be required in some cases based on business demands. Primary shift and hours will be Monday -Friday 8AM – 5PM. Weekly hours expected will be 45-50 hours.
Notice of fluctuations in the working schedule should be directed to the CCC Managers Direct Supervisor and require pre-approval. Schedules may be adjusted to meet the needs of major events, staffing fluctuations and training needs as determined.
You must start your shift rested and ready to work in approved working attire for your position. See office rules for descriptions of acceptable working attire.
Operate Facilities Within Approved Parameters
Know and understand all applicable requirements the Client expects and ensure CCC Team works within those parameters.
Ensure CCC Team follow all standard operating procedures (SOP).
Collaborate with all departments and vendors, delivering brand excellence that drives improvement, cost reduction, and revenue growth.
Ability to report on any budgetary variances, technical issues/outages, or any other anomalous event that may arise.
Oversee Customer Service Documentation and Training
Develop extensive customer service documentation for use by both CCC staff and all other customer service staff within the parking system.
Develop and conduct regular training for both CCC staff and all other customer service staff within the parking system.
Develop and Maintain Working Relationships with Client, Customers, and Vendors
Develop customer satisfaction goals and mentor the team to meet them.
Address customer concerns and recommend process or procedure improvements to enhance the customer experience.
Evaluate current process and procedures to make recommendations for improvement.
Documenting and Reporting Requirements
Assess service statistics and prepare detailed reports on findings.
Review and sign all required reports prepared by staff and ensure they are completed correctly and in a timely manner.
Properly prepare and present proposals and recommendations for changes as new ideas or situations arise.
Ensure that all incidents are properly documented and reported in a timely manner to the correct manager/Department.
Properly document all meetings, training, or counseling’s completed and submit documentation to HR department for placement in permanent employee file.
Manage and Develop Staff.
Hire, train, develop all CCC Agents and Supervisors.
Maintain employee schedules and anticipate adjustments based on system trends and events.
Ability to perform all tasks and duties of all subordinate roles.
Delegate responsibilities to subordinates and check on work regularly.
Conduct regular meetings and training with each level of staff.
Mentor and counsel as appropriate.
Use and Knowledge of Access Control and Mechanical Systems and Devices. The Manager is expected to be the subject matter expert of all access control equipment used by department personnel.
Must be able to effectively train all departmental staff in the proper use of the access control systems and instruct staff to use the equipment as intended.
Ability to effectively troubleshoot/evaluate all system dysfunctions and take action to correct in timely manner. Prepare reports and escalate issues for timely resolution with appropriate departments.
The manager must also know how to use programs and change functions that are available on some computer systems installed which operate equipment or are necessary for daily functions of the business. These may include but are not limited to the following examples:
Skidata and other PARCS Systems.
IntegraPark
Flowbird
All supported reservation providers
Windows PC usage to include Microsoft Office Suite of tools.
Be willing and prepared to perform other duties as assigned to Including but not limited to
Conducting competition and rate surveys.
Assist in the development of new training programs or processes/procedures.
Participate and complete any reasonable task requested of you by your manager.
Education / Training / License (s) Required:
Computer Literacy (Microsoft Suite of programs)
4-year college degree, equivalent experience may substitute for degree.
Continuing education credits in management or equivalent.
Experience / Job Knowledge
Three years management experience in parking, call center, or high-volume customer service role
Physical demands include, but not limited to:
Sit and/or stand for extended periods of time.
Reach with hands and arms.
Use hands to write reports and operate computers and equipment.
Effectively communicate with customers using Intercoms, Phone and Email
Lift or move up to 50 pounds occasionally.

ABM (NYSE: ABM) is one of the world’s largest providers of integrated facility, engineering, and infrastructure solutions. Every day, our over 100,000 team members deliver essential services that make spaces cleaner, safer, and efficient, enhancing the overall occupant experience.

ABM serves a wide range of market sectors including commercial real estate, aviation, education, mission critical, and manufacturing and distribution. With over $8 billion in annual revenue and a blue-chip client base, ABM delivers innovative technologies and sustainable solutions that enhance facilities and empower clients to achieve their goals. Committed to creating smarter, more connected spaces, ABM is investing in the future to meet evolving challenges and build a healthier, thriving world. ABM: Driving possibility, together.

ABM is an Equal Employment Opportunity (EEO) employer that does not discriminate on the basis of any trait or characteristic protected by applicable federal, state, or local law, including disability and protected veteran status. ABM is committed to working with and providing reasonable accommodation to individuals with disabilities. If you have a disability and need assistance in completing the employment application, please call 888-328-8606. We will provide you with assistance and make a determination on your request for reasonable accommodation on a case-by-case basis.

ABM participates in the U.S. Department of Homeland Security E-Verify program. E-Verify is an internet-based system used to electronically confirm employment eligibility.

ABM is a military-friendly company proudly employing thousands of men and women who have served in the U.S. military. With ABM, you’ll have access to a world-class training program and ample opportunities to use the skills you developed while serving our country. Whether you’re looking for a frontline or professional position, you can find post-military career opportunities across ABM.

ABM directs all applicants to apply at www.abm.com/careers. ABM does not accept unsolicited resumes or submissions outside of this portal. Applicants should submit their application by clicking Apply Now.

For more information, visit www.abm.com

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