The Building Support Specialist/Tech will provide a blend of soft and hard services support to ensure the seamless operation of the facility. This role will be responsible for a variety of tasks that contribute to both the maintenance and operational efficiency of the site. Soft services support will include ensuring the functionality of meeting spaces, supporting client tours, maintaining signage, managing office supplies, and assisting with events. Hard services support will involve performing routine and emergency maintenance tasks related to plumbing, electrical, HVAC, carpentry, and painting, ensuring that the property is well-maintained, compliant with safety standards, and meets high-quality standards. Pay: $34.00 - $35.00 per hour (USD) The pay listed is the salary range for this position. Any specific offer will vary based on the successful applicant’s education, experience, skills, abilities, geographic location, and alignment with market data. You may be eligible to participate in a Company incentive or bonus program. Benefit Information: ABM offers a comprehensive benefits package. For information about ABM’s benefits, visit ABM Employee Benefits | Front Line Team Members
The Building Support Specialist/Tech will be expected to respond to maintenance requests in a timely manner, conduct preventive maintenance, and assist with inventory management. This position requires a proactive, customer-oriented individual who thrives in both technical and support environments.
Soft Services Support:
- Complete conference room rounds: Check lighting, meeting equipment, furniture, and stocking supplies.
- Tech Support: File tickets for malfunctioning meeting equipment.
- Signage: Update and replace signage throughout the building as needed on a weekly basis.
- Tours: Support new hire tours for the client showcasing the property and answering questions about the site.
- Supplies inventory: Collaborate with the Facilities Coordinator to monitor, control, and replenish office supplies for the site.
- Waste pickup: Monitor and oversee the pick-up of e-waste bins throughout the floors in collaboration with the facilities coordinator.
- Event support: Provide event support in a timely and courteous manner. Subject but not limited to moving chairs, tables, soft seating, stocking supplies, connecting desk power, checking meeting equipment, hanging signs, coordinating janitorial support, etc.
Hard Services Support:
- Routine Maintenance: Perform daily maintenance tasks, including but not limited to, plumbing, electrical, HVAC, carpentry, and painting, to ensure the property is well-maintained and meets high standards.
- Repair Work: Respond to maintenance requests in a timely and efficient manner, ensuring that all repairs are completed to the highest standards.
- Preventive Maintenance: Conduct regular inspections and preventive maintenance of equipment, systems, and common areas to prevent potential issues and ensure everything is in optimal working condition.
- Safety Compliance: Ensure all maintenance activities are carried out in compliance with safety regulations and company policies, including the proper use of personal protective equipment (PPE).
- Emergency Response: Be on call for emergency maintenance issues, responding promptly.
- Inventory Management: Assist in maintaining an inventory of maintenance supplies and equipment, ordering replacements as necessary to ensure timely repairs.
- Documentation: Maintain accurate records of maintenance work, including work orders, preventive maintenance logs, and equipment service history.
Service Requests, CMMS, and Performance:
- Own work-order and service-request governance, including intake, priority, dispatch, owner, dependencies, service-level timing, customer updates, evidence, repeat work, and verified closure.
- Monitor service levels, aging work, backlog, preventive maintenance, repeat issues, response quality, and customer feedback; identify data gaps and correct them.
- Use dashboards, action registers, inspections, and service reviews to surface emerging risks, remove barriers, and track corrective actions to completion.
- Keep operating procedures, site records, work history, inspections, action logs, and reporting accurately and audit ready.
Safety, Compliance, and Risk:
- Reinforce safe work practices, stop-work expectations, hazard and incident reporting, required training, contractor controls, and site safety requirements.
- Escalate safety or regulatory threats, critical outages, repeated failures, access disruptions, and other material risks promptly; remain engaged through resolution.
What You'll Bring:
- At least five years of progressive facilities, workplace, property, or site-services experience.
- Experience managing work orders, preventive maintenance, inspections, vendor performance, and customer expectations.
- Working knowledge of CMMS/work-order systems.
- Experience with platforms such as Corrigo, ServiceNow, or other CMMS, and tools for dashboards, budgets, vendor scorecards, and action tracking.
- Experience in a client-facing, multi-site, high-availability, or mission-critical environment.
Preferred Skills and Certifications:
- Bachelor’s degree in business, engineering, operations, or a related field, or a High school Diploma or equivalent. Equivalent technical, military, facilities, or operational leadership experience is considered.
- Strong knowledge of building systems, including HVAC, plumbing, electrical, and carpentry. Ability to troubleshoot and repair complex systems.
- Communication - Good communication skills, both verbal and written, with the ability to interact professionally with clients, management, and vendors.
- Problem-Solving - Ability to diagnose problems, identify solutions, and execute repairs efficiently and effectively.
- Physical Requirements - Ability to lift heavy objects, work in various weather conditions, and stand or walk for extended periods.
- OSHA 10 or 30, First Aid/CPR/AED, incident response, or business-continuity training, where relevant to the assigned site.
- Proficiency with Google Workspace, Microsoft 365, or similar productivity tools.
The Successful Candidate is:
- Highly organized and dependable.
- Detail-oriented and process driven.
- Employee and customer focused.
- Proactive rather than reactive.
- Comfortable following up and driving tasks to completion.
- Able to work independently while collaborating effectively with a broader team.
- Adaptable and comfortable working in an evolving environment.
- Able to identify potential issues before they impact the employee experience.
- Visible and connected to employees and customers, and consistent about following issues through verified resolution.
- A capable people-leader who sets expectations, gives direct feedback, develops talent, and addresses performance gaps fairly.
- Client-centered while protecting ABM reporting lines, approved scope, service levels, and decision rights.
- Being agile in an ambiguous environment.
Working Environment & Role Requirements Operating within a fast-paced, professional account environment, this role may support personnel across multiple locations or functional teams. Depending on business demands and priorities, occasional travel and schedule flexibility will be expected. Our Standard of Excellence Every position supporting this client carries a shared expectation: take ownership, uphold the highest standards, adapt with purpose, and deliver work that earns trust. Whether leading teams, managing operations, or executing critical technical work, every individual contributes directly to the safety, reliability, and performance of this account. Travel Requirements: N/A
ABM (NYSE: ABM) is one of the world’s largest providers of integrated facility, engineering, and infrastructure solutions. Every day, our over 100,000 team members deliver essential services that make spaces cleaner, safer, and efficient, enhancing the overall occupant experience.
ABM serves a wide range of market sectors including commercial real estate, aviation, education, mission critical, and manufacturing and distribution. With over $8 billion in annual revenue and a blue-chip client base, ABM delivers innovative technologies and sustainable solutions that enhance facilities and empower clients to achieve their goals. Committed to creating smarter, more connected spaces, ABM is investing in the future to meet evolving challenges and build a healthier, thriving world. ABM: Driving possibility, together.
ABM is an Equal Employment Opportunity (EEO) employer that does not discriminate on the basis of any trait or characteristic protected by applicable federal, state, or local law, including disability and protected veteran status. ABM is committed to working with and providing reasonable accommodation to individuals with disabilities. If you have a disability and need assistance in completing the employment application, please call 888-328-8606. We will provide you with assistance and make a determination on your request for reasonable accommodation on a case-by-case basis.
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ABM is a military-friendly company proudly employing thousands of men and women who have served in the U.S. military. With ABM, you’ll have access to a world-class training program and ample opportunities to use the skills you developed while serving our country. Whether you’re looking for a frontline or professional position, you can find post-military career opportunities across ABM.
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