Jobs in the United States

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Added 10 mins ago
Landscape Sales or Client Relationship Manager
Creative Landscaping & Design
St. Joseph, MI
LANDSCAPE SALES / CLIENT RELATIONSHIP MANAGER
Added 10 mins ago
CG
CUSTOMER SERVICE MANAGER - GALESBURG, MI
Compass Group, North America
GALESBURG, MI
- $56,500 to $62,000 USD / year
The Customer Service Manager (CSM) is responsible for delivering exceptional customer service while managing client accounts and supporting route operations. This role oversees route…
Added 10 mins ago
Merchandiser - Hiring Now
Anderson Merchandisers
Houghton, MI
…Merchandisers standards to drive sales and meet retailer and client expectations This position is under the supervision of the Market Sales Manager but daily communication and follow-up…
Added 10 mins ago
Branch Operations Lead- Drayton Plains- Auburn Hills, MI
JPMorgan Chase
Waterford, MI
Collaborate with the Branch Manager to create a welcoming and vibrant atmosphere in the branch, ensuring every client enjoys an exceptional experience and feels part of a dynamic community.
Added 10 mins ago
Sales Account Manager
BELFOR Property Restoration, Inc
Byron Center, MI
…relationships with customers and overseeing sales. As a Sales account manager, you should work to satisfy customers' needs and requests, respond to their queries in a timely manner and…
Added 10 mins ago
Trust Officer
Fifth Third Bank, N.A.
Farmington Hills, MI
This role is responsible for administering fiduciary accounts and serving as a relationship manager for client portfolios of moderate complexity. The Trust Officer provides wealth…
Added 10 mins ago
Branch Manager -Novi/Livonia Market, MI
JPMorgan Chase
Farmington Hills, MI
As a Branch Manager in a Chase Branch, you will be at the forefront of delivering attentive and friendly service, creating a welcoming environment that puts employees and clients first. You…
Added 10 mins ago
Senior L3 Windows AWS Infrastructure Engineer
Cognizant
Novi, MI
Support AWS infrastructure services including EC2, VPC, Route 53, IAM, Security Groups, Load Balancers, CloudWatch, S3, and Systems Manager.
Added 10 mins ago
Special Event Staff
ABM Industries
Battle Creek, MI
Relay customer concerns and/or information to shift lead or Operations Manager as necessary
Added 11 mins ago
Substation Department Manager (Ann Arbor Substation Dept)
WSP USA
Ann Arbor, MI
…for assisting with developing, maintaining, and strengthening client relationships associated with projects in the department while supporting corporate initiatives in line with department…
Added 11 mins ago
Clinical Social Worker Inpatient Every Other Weekend
Pine Rest Christian Mental Health Services
Grand Rapids, MI
…will ensure each patient receives the appropriate level of service, and will communicate with families, referral sources, and insurance providers as you coordinate world-class…
Added 11 mins ago
PR
Clinical Social Worker Neurodevelopmental Disorders Unit Pediatric Center Full Time
Pine Rest Christian Mental Health Services
Grand Rapids, MI
- Full-time
…will ensure each patient receives the appropriate level of service, and will communicate with families, referral sources, and insurance providers as you coordinate world-class…
Added 11 mins ago
Field Support Representative I, II, III
Canon USA & Affiliates
GRAND RAPIDS, MI
…and/or short-term administrative services in place of Office Service Reps (and others) who are out of the office. The FSR will be assigned a home location but will be scheduled to visit…
Added 11 mins ago
Mobile Engineer
CBRE
Grand Rapids, MI
…capabilities and achieves environmental conditions prescribed by the…
Added 11 mins ago
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Agentic Commerce Senior Manager | Industrial
Accenture
Detroit, MI
- $132,500 to $338,300 USD / year
…and campaign, content and channel orchestration. With strong client relationships and deep industry expertise, we help our clients operate at the speed of life through the unlimited…
Added 11 mins ago
Enterprise Change and Training Design Senior Manager, Life Sciences
Accenture
Detroit, MI
…work. You have driven business development and built lasting client relationships. You bring energy, resilience, and a genuine passion for building something…
Added 11 mins ago
Learning Technology Manager
Accenture
Detroit, MI
A learning technology consultant with a track record of turning complex client challenges into lasting outcomes. At the Manager level, you lead with delivery excellence - running LMS and…
Added 11 mins ago
AEM Functional Lead
Accenture
Detroit, MI
…and campaign, content and channel orchestration. With strong client relationships and deep industry expertise, we help our clients operate at the speed of life through the unlimited…
Added 11 mins ago
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Agentic Commerce Senior Manager | GEO & Search
Accenture
Detroit, MI
- $132,500 to $338,300 USD / year
…and campaign, content and channel orchestration. With strong client relationships and deep industry expertise, we help our clients operate at the speed of life through the unlimited…
Added 11 mins ago
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Contracting Counsel Manager
Accenture
Detroit, MI
- $94,400 to $293,800 USD / year
Lead, structure, draft and negotiate complex client transactions in a fast-paced corporate environment including the following: master services agreements, outsourcing agreements,…
Added 11 mins ago
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MarTech Data Architect
Accenture
Detroit, MI
- $132,500 to $302,400 USD / year
Client-Focused Digital Transformation Leadership: Bring an AI-first lens to every client engagement - using AI to accelerate discovery, map B2B user journeys, and model ROI before…
Added 11 mins ago
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Software Development Manager
Oracle
Lansing, MI
- $112,800 to $264,100 USD / year
We are looking for a hands-on engineering manager to lead the Authorization team within IAM. This team is responsible for designing, building, and operating critical authorization services…
Added 11 mins ago
Account Manager II
Zayo
Lansing, MI
Zayo is seeking an Account Manager II that will drive revenue growth through strategic account management, identifying new business opportunities, and ensuring client satisfaction in the…
Added 11 mins ago
ServiceNow Platform Solutions Architect 10604MI
Io Datasphere, Inc.
Lansing, MI
Our client is looking for a ServiceNow Platform Solutions Architect to support the design, governance, and strategic direction of client's ServiceNow platform and its foundational services.…
Added 11 mins ago
Territory Sales Manager, Beef Monitoring (TX or LA Based)
Merck
Lansing, MI
Coordination with the Regional Sales Manager on opportunities, and with other colleagues will be a focus with this role. In addition, assigned and regional distribution account management…

ABM Industries

Workforce Logistics & Analytics Manager

Tempe, AZ, United States

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Job details

Posting language: English
Posted: Nov 3, 2026

Original job description

Overview

The Onboarding Logistics & Analytics Manager is responsible for managing the operational infrastructure, data, systems, and logistics that support a seamless employee onboarding and offboarding experience across the account. This role combines advanced onboarding operations with workforce analytics, reporting, technology, and process improvement to ensure employees are prepared, equipped, and ready to succeed. Working cross-functionally with Talent Acquisition, HR/People teams, IT, Operations, hiring managers, and other stakeholders, this role turns operational data into actionable insights, identifies opportunities to improve workflows, and develops scalable solutions that strengthen onboarding efficiency, accuracy, and workforce readiness. The ideal candidate is an analytical and innovative thinker who enjoys solving complex problems, experimenting with technology and AI, and finding creative ways to make processes simpler, smarter, and more effective.

Responsibilities

Onboarding Logistics & Operations

Manage the operational infrastructure supporting end-to-end onboarding and offboarding, including internal and client requirements, employee documentation, readiness activities, technology, systems access, and employee transitions.
Coordinate complex or non-standard onboarding situations and resolve operational dependencies that may impact employee readiness.
Partner with Talent Acquisition, hiring managers, IT, HR/People teams, Operations, and other stakeholders to ensure onboarding requirements are completed accurately and on time.
Monitor operational workflows and proactively identify risks, delays, gaps, or recurring breakdowns requiring intervention or improvement.

Technology, Devices & Access

Manage processes supporting employee technology, devices, systems access, and other resources required for successful onboarding and offboarding.
Maintain visibility into device requests, assignments, deliveries, returns, and outstanding technology dependencies.
Partner with IT and other support functions to troubleshoot complex technology and access issues.
Identify trends or recurring challenges within technology and access workflows and recommend scalable solutions.

Workforce Data, Reporting & Analytics

Maintain and analyze onboarding, offboarding, hiring, headcount, employee movement, device, and workforce-readiness data.
Develop and maintain dashboards, reporting tools, trackers, and recurring operational reporting.
Analyze data to identify trends, bottlenecks, risks, discrepancies, and opportunities for improvement.
Translate complex or fragmented information into clear insights and recommendations for the Workforce Program Manager and key stakeholders. 2
Support development and monitoring of onboarding and workforce-readiness measures, providing the data and operational context needed to evaluate program effectiveness.
Respond to ad hoc reporting and analysis needs related to onboarding and workforce operations.

Headcount, Data Quality & Audit Management

Coordinate recurring headcount audits, employee roster reviews, and workforce reconciliation activities.
Compare information across recruiting, onboarding, employee, device, and operational systems to identify inconsistencies or missing information.
Investigate data discrepancies and coordinate resolution with appropriate stakeholders.
Develop and maintain data validation practices, controls, and standardized tracking methods.
Identify recurring causes of data-quality issues and recommend preventative solutions.
Maintain accurate, reliable, and confidential employee and workforce information.

Digital Enablement, AI & Automation

Identify manual, repetitive, or inefficient processes that can be simplified, automated, or redesigned.
Develop and maintain digital workflows, automated notifications, forms, trackers, dashboards, templates, and other productivity solutions using approved technology.
Leverage AI tools to support data analysis, trend identification, process design, documentation, communication, research, and productivity.
Explore new and emerging technologies that can improve onboarding operations, employee readiness, and team efficiency.
Test new solutions, evaluate effectiveness, and recommend appropriate implementation.
Document technical processes, automations, and workflows to ensure solutions are scalable and sustainable.
Promote thoughtful and responsible use of AI and digital tools within established company and client guidelines.

Programs, Projects & Process Improvement

Lead or coordinate assigned onboarding operations, technology, analytics, and process-improvement initiatives.
Develop project plans, timelines, trackers, requirements, and status updates for assigned initiatives.
Identify root causes of recurring operational challenges and develop practical, scalable recommendations.
Partner with the Onboarding Experience Manager to ensure operational and technology improvements support a positive employee experience.
Support implementation and adoption of new systems, workflows, tools, and account requirements.
Maintain process documentation, SOPs, workflow maps, and technical guides.

Cross-Functional Partnership

Serve as a subject matter resource for onboarding operations, systems, data, and logistics. 3
Partner closely with the Onboarding Experience Manager to connect employee-experience needs with effective operational solutions.
Provide operational insights, reporting, and recommendations to support Workforce Program Manager priorities and decision-making.
Build productive partnerships across Talent Acquisition, HR/People teams, IT, Operations, hiring managers, and other functional groups.
Communicate complex operational or technical information clearly to both technical and non-technical audiences.

Qualifications

What You'll Bring

Experience in onboarding operations, workforce operations, HR/People operations, analytics, program management, or a related field.
Strong analytical and problem-solving skills, with the ability to identify patterns, investigate issues, and recommend practical solutions.
Advanced proficiency in Google Workspace, including Google Sheets, Docs, Slides, Forms, Drive, and emerging tools such as Gemini, NotebookLM, and Google Vids.
Strong AI literacy and an innovative, creative mindset with the ability to use technology to improve workflows, analysis, communication, and productivity.
Experience working with operational data, reporting, dashboards, or process improvement.
Strong project management, organization, communication, and cross-functional stakeholder ski ls.
Ability to work independently, manage multiple priorities, and handle confidential information with professionalism and discretion.

Preferred Skills and Certifications

Experience developing dashboards or visual reporting using Looker Studio, Power BI, Tableau, Google Sheets, or similar tools.
Experience with workflow automation, low-code/no-code tools, Google Apps Script, Power Automate, or comparable technologies.
Experience using generative AI tools to support business processes, analysis, content development, or workflow improvement.
Experience supporting headcount audits, workforce reporting, data reconciliation, or employee lifecycle operations.
Familiarity with HRIS, ATS, LMS, CMMS, asset-management, ticketing, or workforce-management systems.
Experience with process mapping, SOP development, continuous improvement, or root-cause analysis.
SQL or structured-data experience is a plus but not required.

The successful candidate is:

Highly organized and dependable.
Innovative and curious.
Detail-oriented and process driven.
Employee and customer focused.
Proactive rather than reactive.
Comfortable following up and driving tasks to completion.
Able to work independently while collaborating effectively with a broader team.
Adaptable and comfortable working in an evolving environment.
Able to identify potential issues before they impact the employee experience.
Visible and connected to employees and customers, and consistent about following issues through verified resolution.
A capable people leader who sets expectations, gives direct feedback, develops talent, and addresses performance gaps fairly.
Client-centered while protecting ABM reporting lines, approved scope, service levels, and decision rights.
Being agile in an ambiguous environment.

Working Environment & Role Requirements

Operating within a fast-paced, professional account environment, this role may support personnel across multiple locations or functional teams. Depending on business demands and priorities, occasional travel and schedule flexibility will be expected.

Account "Integrity Pillars" & Core Commitments:

Integration ● Safety ● Accountability ● Cost-Consciousness ● Operational Rigor ● Courage ● Pace, Depth & Agility ● Future Forward

We maintain an elevated, progressive standard and reach our operational targets by integrating these eight core pi lars into everyday activities - ranging from strategic planning and team check-ins to individual task execution. Known as "Our Way," this structure establishes the rationale for our standard (upholding exce lence to meet client and account goals) as wel as the mechanism for advancement (delivering a structured, high-impact model for sustainable growth).

REQNUMBER: 171637

ABM is proud to be an Equal Opportunity Employer qualified applicants without regard race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran or any other protected factor under federal, state, or local law. ABM is committed to working with and providing reasonable accommodation to individuals with disabilities. If you have a disability and need assistance in completing the employment application, please call 888-328-8606. We will provide you with assistance and make a determination on your request for reasonable accommodation on a case-by-case basis.

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