Jobs in the United States

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Added 5 mins ago
Senior Manager, Performance & Enablement
World Wide Technology
Maryland Heights, MO
…turning insights into measurable improvements. This Senior Manager translates SRX leadership priorities into day-to-day delivery across Business Intelligence, Workforce Enablement, and SR…
Added 9 mins ago
GA
Director, Architecture and Data
GE Aerospace
Honolulu, HI
- $152,000 to $202,000 USD / year
…coordinating with the Data Fabric Sr Principal Technical Product Manager and the Principal Architects for Enterprise, Data, Infrastructure, and…
Added 9 mins ago
Sr. Field Marketing Manager, North America
Teradata
Honolulu, HI
Teradata is looking for a Sr. Field Marketing Manager to drive pipeline creation and acceleration for a defined set of industry verticals within North America. This role sits within the…
Added 16 mins ago
GA
Director, Architecture and Data
GE Aerospace
Montpelier, VT
- $152,000 to $202,000 USD / year
…coordinating with the Data Fabric Sr Principal Technical Product Manager and the Principal Architects for Enterprise, Data, Infrastructure, and…
Added 16 mins ago
Sr. Field Marketing Manager, North America
Teradata
Montpelier, VT
Teradata is looking for a Sr. Field Marketing Manager to drive pipeline creation and acceleration for a defined set of industry verticals within North America. This role sits within the…
Added 22 mins ago
Sr Mgr, Power Plant
Entergy
Westwego, LA
Experienced project manager with excellent leadership skill
Added 22 mins ago
Specialty Representative/Sr Specialty Representative -Primary Care -Alexandria, LA
Amgen
Alexandria, LA
…strategy and promoting Amgen products as led by the District…
Added 22 mins ago
Pl/Sc Coord, Sr (FOS)
Entergy
New Orleans, LA
Added 22 mins ago
E
Lineworker Helper-Sr
Entergy
New Orleans, LA
- $25.02 to $58.48 USD / hour
Lineworker Mech, Helper - 0-1 year of experience required · Must have valid drivers license
Added 22 mins ago
GA
Director, Architecture and Data
GE Aerospace
New Orleans, LA
- $152,000 to $202,000 USD / year
…coordinating with the Data Fabric Sr Principal Technical Product Manager and the Principal Architects for Enterprise, Data, Infrastructure, and…
Added 22 mins ago
Transformation Maturity Assessor Analyst Sr.
Entergy
New Orleans, LA
Added 23 mins ago
Specialty Representative/Sr Specialty Representative -Primary Care -Baton Rouge S, LA
Amgen
Baton Rouge, LA
…strategy and promoting Amgen products as led by the District…
Added 23 mins ago
Sr. Field Marketing Manager, North America
Teradata
Baton Rouge, LA
Teradata is looking for a Sr. Field Marketing Manager to drive pipeline creation and acceleration for a defined set of industry verticals within North America. This role sits within the…
Added 55 mins ago
TI
Associate Service Manager
Tesla, Inc.
Totowa, NJ
- $97,058 to $162,000 USD / year
Valid driver's license required
Added 55 mins ago
Manager, Field Educ Business
Wella Operations US LLC
Morris Plains, NJ
Added 55 mins ago
Director, Global Brand Protection - North America
J&J Family of Companies
Raritan, NJ
Manager – Plans, assigns and directs work for 3 or more direct reports; responsibilities include delivering the 5 conversations, appraising performance, developing competencies, and…
Added 55 mins ago
Sr Manager App Integration Engineer
J&J Family of Companies
Raritan, NJ
We are searching for the best talent for a Sr Manager App Integration Engineer to be located in Raritan, NJ
Added 55 mins ago
Sr Finance Analyst Acct and Tax Report
J&J Family of Companies
New Brunswick, NJ
…Brunswick, NJ. The position will report to the Senior Finance Manager – Accounting & Tax Reporting in the Corporate Controller’s…
Added 55 mins ago
QD
Sr. Service Training Manager, Health Systems (Remote with Travel)
Quest Diagnostics Inc
Secaucus, NJ
- $15.92 USD / hour
The Sr. Service Training Manager, Health Systems will architect and lead the national training strategy to drive commercial performance and service excellence within the Health Systems…
Added 56 mins ago
TI
Collision Supervisor (Night Shift)
Tesla, Inc.
Paramus, NJ
- $97,058 to $145,587 USD / year
Ensure work standards are current and accurate. Monitor employees to ensure they follow safety regulations and the collision center's safety program
Added 56 mins ago
AC
Sr Product Manger - Azure Cloud Platform
AMERICAN CYBERSYSTEMS INC.
Jersey City, NJ
- $75 to $80 USD / hour
Must have strong experience in Microsoft Azure Platform Management and enterprise cloud environments · Must have proven experience driving Product Strategy, Roadmap Planning, and Execution for Azure platform capabilities
Added 56 mins ago
Sr. Manager, Finance & Value Realization
Navitus Health Services
Trenton, NJ
Due to growth, we are adding a Sr. Manager, Finance & Value Realization to our team!
Added 56 mins ago
Sr. Manager, Finance & Value Realization
Navitus Health Services
Trenton, NJ
Added 56 mins ago
Sr. Manager, Key Analytics
Navitus Health Services
Trenton, NJ
Added 56 mins ago
Sr. Manager, Industry Relations (RPh)
Lumicera Health Services
Trenton, NJ
Lumicera Health Services is seeking a Sr. Manager, Industry Relations to join our team!

ABM Industries

Program Manager, Mission Critical Solutions

Columbia, MD, United States

Apply on usnlx.com About employer

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Job details

Experience: 10+ years of experience managing large, complex customer accounts and service programs.
Posting language: English
Posted: Nov 10, 2026

Original job description

Overview

The AWS Sr. Program Manager (AWS Sr. PM) serves as one of the primary points of contact for the relationship with AWS and is responsible for ensuring customer satisfaction with the level of service and support they are receiving as well as recognizing and identifying opportunities for customer growth. The individual in this position oversees the contract management support team for AWS including any Contract Managers (CMs), CM Assistants and on-site administrative support. The AWS Sr. Program Manager is responsible for the team monitoring contract profitability and auditing the entire contract annually as well as ensuring all pertinent contract information is maintained. The AWS Sr. Program Manager must be committed and dedicated to excellent customer service, conduct themselves in a professional manner and possess the ability to resolve customer concerns under any circumstance.

Responsibilities

Key Responsibilities Customer Relationship Management

Serve as a primary point of contact for AWS and maintain strong customer relationships across assigned accounts.
Ensure customer satisfaction through proactive communication, issue resolution, and service excellence.
Participate in customer meetings, business reviews, site visits, and strategic planning sessions.
Identify opportunities to expand service offerings and strengthen customer partnerships.
Escalate and coordinate resolution of operational or service-related concerns.

Program and Service Delivery Leadership

Oversee the successful delivery of facility operations, maintenance, and managed service programs.
Establish and monitor key performance indicators (KPIs) to drive service quality, responsiveness, and customer satisfaction.
Ensure effective onboarding and implementation of new customer sites and service agreements.
Lead contract governance activities, including audits, renewals, compliance reviews, and operational assessments.
Support continuous improvement initiatives and share best practices across the organization.

Financial and Contract Management

Monitor contract performance, profitability, and operational metrics.
Partner with operations, finance, and sales teams to ensure accurate billing, invoicing, and financial reporting.
Review subcontractor performance, work quality, and associated costs.
Ensure contract documentation, service records, and customer information remain accurate and up to date.

Team Leadership

Provide leadership and support to Contract Managers, Coordinators, and administrative support personnel.
Establish performance expectations and accountability measures for team members.
Participate in performance evaluations, coaching, development planning, and succession planning activities.
Foster a culture of collaboration, customer focus, and operational excellence.

Qualifications

High school diploma or equivalent required; bachelor's degree preferred.
10+ years of experience managing large, complex customer accounts and service programs.
Experience supporting enterprise customers with annual contract portfolios exceeding $25 million.
Strong knowledge of HVAC, mechanical, electrical, facilities management, or building systems operations.
Experience within managed services, facility services, field service, or maintenance delivery environments.
Proven ability to manage customer relationships, operational performance, and contract profitability.
Experience leading cross-functional teams in a multi-site environment.
Strong business, financial, and analytical acumen.
Excellent communication, presentation, and customer-facing skills.
Proficiency with CMMS platforms and Microsoft Office applications.

Preferred Qualifications

Experience supporting hyperscale data center, mission critical, or cloud infrastructure customers.
Knowledge of self-perform HVAC and mechanical service delivery models.
Experience managing subcontractor networks and service provider relationships.
Familiarity with facilities maintenance programs, preventive maintenance strategies, and service-level agreements (SLAs).
Experience conducting executive business reviews and presenting performance metrics to senior stakeholders.

REQNUMBER: 166819

ABM is proud to be an Equal Opportunity Employer qualified applicants without regard race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran or any other protected factor under federal, state, or local law. ABM is committed to working with and providing reasonable accommodation to individuals with disabilities. If you have a disability and need assistance in completing the employment application, please call 888-328-8606. We will provide you with assistance and make a determination on your request for reasonable accommodation on a case-by-case basis.

Apply on usnlx.com About employer

More about this job

Skills

AWS
Customer service
Contract management
Administrative support
Auditing
Communication skills
Strategic planning
Regulatory compliance
Process improvement
Sales
Financial reporting
Documentation
Team leadership
Leadership
Coaching
HVAC
Customer relations
CMMS
Microsoft Office
Preventive maintenance

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Work requirements

Jobs in the United States