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Added 13 mins ago
Facilities Manager
Jabil
Hunt Valley, MD
As a Facilities & EHS Manager at Jabil, you'll have the opportunity to influence the safety, reliability, compliance, and performance of the entire site. From leading facility engineering…
Added 13 mins ago
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Associate Project Manager – Building Automation
Siemens
Laurel, MD
- $59,290 to $101,640 USD / year
An Associate Project Manager at Siemens is responsible for the coordination and delivery of multiple, simultaneous projects of varying complexities. For projects with a financial impact of…
Added 13 mins ago
Project Manager
UIC Government Services and the Bowhead Family of Companies
Rockville, MD
Bowhead seeks a Project Manager to support the Indian Health Service - Network Operations & Support Center located in Rockville, MD. The mission is to provide Federal health services to…
Added 13 mins ago
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FLEX Manager, Command Center, Digital + Technology Transformation
Marriott
Bethesda, MD
- $41.97 to $66.1 USD / hour
The Manager, Command Center – Global Technology is a hands-on technical role supporting live hotel technology deployments across the Caribbean and Latin America (CALA) as part of Marriott’s…
Added 13 mins ago
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Strategic Planning and Organization Program Manager
Oracle
Annapolis, MD
- $91,000 to $209,500 USD / year
Oracle Research Services is seeking a Strategic Planning and Organization Program Manager to support the Group Vice President. In this role, you will help translate leadership priorities…
Added 13 mins ago
Senior Lead Marketing Manager
Lumen
Annapolis, MD
At Lumen, you’ll work on infrastructure customers rely on today and build for what’s next, where performance, security, and resilience matter.
Added 13 mins ago
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Technical Program Manager II
Akamai Technologies, Inc.
Annapolis, MD
- $100,700 to $181,300 USD / year
…dedicated to owning/driving the innovation of Akamai's Corporate Infrastructure, Applications, Development, Security, and Compliance for our customers/corporate stakeholders. Information…
Added 14 mins ago
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Senior Product Manager - Devices Segmentation
Akamai Technologies, Inc.
Annapolis, MD
- $139,300 to $250,700 USD / year
As a Product Manager, you will be responsible for:
Added 14 mins ago
Production Network Manager, Backbone Engineering
Meta
Annapolis, MD
Meta's global network, comprised of cutting-edge platforms, is looking for a Network Engineering Manager to join the Backbone and Edge Engineering team focused on our Software Defined…
Added 14 mins ago
Sr. Field Marketing Manager, North America
Teradata
Annapolis, MD
Teradata is looking for a Sr. Field Marketing Manager to drive pipeline creation and acceleration for a defined set of industry verticals within North America. This role sits within the…
Added 14 mins ago
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Director Operations and Maintenance (Johns Hopkins Facilities and Real Estate) - #Staff
Johns Hopkins University
Baltimore, MD
- $114,595 to $200,795 USD / year
…facilities through effective management of building systems, infrastructure, facilities support services, skilled trades, contract services, asset management programs, and maintenance…
Added 14 mins ago
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Director, Architecture and Data
GE Aerospace
Baltimore, MD
- $152,000 to $202,000 USD / year
…coordinating with the Data Fabric Sr Principal Technical Product Manager and the Principal Architects for Enterprise, Data, Infrastructure, and…
Added 14 mins ago
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Energy Engineer
Siemens
Baltimore, MD
- $69,571 to $119,264 USD / year
Must be 21 years of age and possess a valid driver's license with limited violations; must meet eligibility requirements to participate in Siemens' fleet vehicle program
Added 14 mins ago
Program Manager, Mission Critical Solutions
ABM Industries
Columbia, MD
The AWS Sr. Program Manager (AWS Sr. PM) serves as one of the primary points of contact for the relationship with AWS and is responsible for ensuring customer satisfaction with the level of…
Added 14 mins ago
Senior Capital Program Manager, Design & Configuration Management
Washington Metropolitan Area Transit Authority
College Park, MD
Lead the programs that shape the future of Metro's infrastructure. As the Senior Capital Program Manager for the Design & Configuration Management team, you will oversee a critical…
Added 14 mins ago
Senior Capital Program Manager, Design & Configuration Management
Washington Metropolitan Area Transit Authority
Riverdale Park, MD
Lead the programs that shape the future of Metro's infrastructure. As the Senior Capital Program Manager for the Design & Configuration Management team, you will oversee a critical…
Added 14 mins ago
Senior Capital Program Manager, Design & Configuration Management
Washington Metropolitan Area Transit Authority
Chevy Chase, MD
Lead the programs that shape the future of Metro's infrastructure. As the Senior Capital Program Manager for the Design & Configuration Management team, you will oversee a critical…
Added 14 mins ago
Senior Capital Program Manager, Design & Configuration Management
Washington Metropolitan Area Transit Authority
Takoma Park, MD
Lead the programs that shape the future of Metro's infrastructure. As the Senior Capital Program Manager for the Design & Configuration Management team, you will oversee a critical…
Added 14 mins ago
Senior Capital Program Manager, Design & Configuration Management
Washington Metropolitan Area Transit Authority
New Carrollton, MD
Lead the programs that shape the future of Metro's infrastructure. As the Senior Capital Program Manager for the Design & Configuration Management team, you will oversee a critical…
Added 14 mins ago
Senior Capital Program Manager, Design & Configuration Management
Washington Metropolitan Area Transit Authority
Greenbelt, MD
Lead the programs that shape the future of Metro's infrastructure. As the Senior Capital Program Manager for the Design & Configuration Management team, you will oversee a critical…
Added 14 mins ago
Senior Capital Program Manager, Design & Configuration Management
Washington Metropolitan Area Transit Authority
Bowie, MD
Lead the programs that shape the future of Metro's infrastructure. As the Senior Capital Program Manager for the Design & Configuration Management team, you will oversee a critical…
Added 14 mins ago
Senior Capital Program Manager, Design & Configuration Management
Washington Metropolitan Area Transit Authority
Gaithersburg, MD
Lead the programs that shape the future of Metro's infrastructure. As the Senior Capital Program Manager for the Design & Configuration Management team, you will oversee a critical…
Added 14 mins ago
Senior Capital Program Manager, Design & Configuration Management
Washington Metropolitan Area Transit Authority
Silver Spring, MD
Lead the programs that shape the future of Metro's infrastructure. As the Senior Capital Program Manager for the Design & Configuration Management team, you will oversee a critical…
Added 14 mins ago
Senior Capital Program Manager, Design & Configuration Management
Washington Metropolitan Area Transit Authority
Rockville, MD
Lead the programs that shape the future of Metro's infrastructure. As the Senior Capital Program Manager for the Design & Configuration Management team, you will oversee a critical…
Added 14 mins ago
Senior Capital Program Manager, Design & Configuration Management
Washington Metropolitan Area Transit Authority
Bethesda, MD
Lead the programs that shape the future of Metro's infrastructure. As the Senior Capital Program Manager for the Design & Configuration Management team, you will oversee a critical…

ABM Industries

Program Manager, Mission Critical Solutions

Columbia, MD, United States

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Job details

Experience: 10+ years of experience managing large, complex customer accounts and service programs.
Posting language: English
Posted: Nov 10, 2026

Original job description

Overview

The AWS Sr. Program Manager (AWS Sr. PM) serves as one of the primary points of contact for the relationship with AWS and is responsible for ensuring customer satisfaction with the level of service and support they are receiving as well as recognizing and identifying opportunities for customer growth. The individual in this position oversees the contract management support team for AWS including any Contract Managers (CMs), CM Assistants and on-site administrative support. The AWS Sr. Program Manager is responsible for the team monitoring contract profitability and auditing the entire contract annually as well as ensuring all pertinent contract information is maintained. The AWS Sr. Program Manager must be committed and dedicated to excellent customer service, conduct themselves in a professional manner and possess the ability to resolve customer concerns under any circumstance.

Responsibilities

Key Responsibilities Customer Relationship Management

Serve as a primary point of contact for AWS and maintain strong customer relationships across assigned accounts.
Ensure customer satisfaction through proactive communication, issue resolution, and service excellence.
Participate in customer meetings, business reviews, site visits, and strategic planning sessions.
Identify opportunities to expand service offerings and strengthen customer partnerships.
Escalate and coordinate resolution of operational or service-related concerns.

Program and Service Delivery Leadership

Oversee the successful delivery of facility operations, maintenance, and managed service programs.
Establish and monitor key performance indicators (KPIs) to drive service quality, responsiveness, and customer satisfaction.
Ensure effective onboarding and implementation of new customer sites and service agreements.
Lead contract governance activities, including audits, renewals, compliance reviews, and operational assessments.
Support continuous improvement initiatives and share best practices across the organization.

Financial and Contract Management

Monitor contract performance, profitability, and operational metrics.
Partner with operations, finance, and sales teams to ensure accurate billing, invoicing, and financial reporting.
Review subcontractor performance, work quality, and associated costs.
Ensure contract documentation, service records, and customer information remain accurate and up to date.

Team Leadership

Provide leadership and support to Contract Managers, Coordinators, and administrative support personnel.
Establish performance expectations and accountability measures for team members.
Participate in performance evaluations, coaching, development planning, and succession planning activities.
Foster a culture of collaboration, customer focus, and operational excellence.

Qualifications

High school diploma or equivalent required; bachelor's degree preferred.
10+ years of experience managing large, complex customer accounts and service programs.
Experience supporting enterprise customers with annual contract portfolios exceeding $25 million.
Strong knowledge of HVAC, mechanical, electrical, facilities management, or building systems operations.
Experience within managed services, facility services, field service, or maintenance delivery environments.
Proven ability to manage customer relationships, operational performance, and contract profitability.
Experience leading cross-functional teams in a multi-site environment.
Strong business, financial, and analytical acumen.
Excellent communication, presentation, and customer-facing skills.
Proficiency with CMMS platforms and Microsoft Office applications.

Preferred Qualifications

Experience supporting hyperscale data center, mission critical, or cloud infrastructure customers.
Knowledge of self-perform HVAC and mechanical service delivery models.
Experience managing subcontractor networks and service provider relationships.
Familiarity with facilities maintenance programs, preventive maintenance strategies, and service-level agreements (SLAs).
Experience conducting executive business reviews and presenting performance metrics to senior stakeholders.

REQNUMBER: 166819

ABM is proud to be an Equal Opportunity Employer qualified applicants without regard race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran or any other protected factor under federal, state, or local law. ABM is committed to working with and providing reasonable accommodation to individuals with disabilities. If you have a disability and need assistance in completing the employment application, please call 888-328-8606. We will provide you with assistance and make a determination on your request for reasonable accommodation on a case-by-case basis.

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More about this job

Skills

AWS
Customer service
Contract management
Administrative support
Auditing
Communication skills
Strategic planning
Regulatory compliance
Process improvement
Sales
Financial reporting
Documentation
Team leadership
Leadership
Coaching
HVAC
Customer relations
CMMS
Microsoft Office
Preventive maintenance

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Work requirements

Jobs in the United States