Jobs in the United States

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Added 15 mins ago
Senior Manager, Total Rewards
Jobgether
Remote, United States
Act as a trusted strategic advisor to senior stakeholders, translating complex rewards data into actionable business recommendations.
Added 15 mins ago
Partner Management Manager
Jobgether
Remote, United States
The Partner Management Manager will lead a high-value strategic distribution partnership, driving growth in merchant adoption, transaction volume, and revenue.
Added 16 mins ago
SC
1796 - Senior Program Manager/Director, Navy Programs & Growth
SOLUTE Careers
Patuxent, MD
- $170,000 to $220,000 USD / year
Candidate must possess or have the ability to obtain an active Secret security clearance or higher
Added 17 mins ago
Manager, Product Owner
Marriott
Bethesda, MD
…management, and agile delivery experience. They can translate complex business needs into detailed requirements while ensuring alignment with strategic priorities and platform roadmaps.…
Added 17 mins ago
Production Operations Manager 2
Northrop Grumman
Baltimore, MD
Comprehend and report on Manufacturing Operations status at the required level of detail to the Program Manager, Sector Executive Management and customers
Added 17 mins ago
Manager Production Operations - Level 3
Northrop Grumman
Baltimore, MD
The Manager Production Operations 3 will lead manufacturing and operations for the Active RF operating unit in the Surveillance and Targeting business unit, based in Baltimore, MD. This…
Added 17 mins ago
JH
Director Operations and Maintenance (Johns Hopkins Facilities and Real Estate) - #Staff
Johns Hopkins University
Baltimore, MD
- $114,595 to $200,795 USD / year
We are seeking a Director of Operations and Maintenance who will provide strategic leadership, operational oversight, and administrative direction for the comprehensive maintenance, repair,…
Added 17 mins ago
Program Officer - #Staff
Johns Hopkins University
Baltimore, MD
Partners with Program Manager(s) and SGP liaisons to support highly complex proposal development.
Added 17 mins ago
Program Manager, Mission Critical Solutions
ABM Industries
Columbia, MD
The AWS Sr. Program Manager (AWS Sr. PM) serves as one of the primary points of contact for the relationship with AWS and is responsible for ensuring customer satisfaction with the level of…
Added 18 mins ago
EG
Functional Solution Leader for Individual Productivity and Team Efficiency
Eliassen Group
Annapolis, MD
- $120 to $135 USD / hour
…alignment for priority job roles, partners with the Product Manager to assess effort and value, and shapes a pragmatic execution plan that links learning outcomes to measurable business…
Added 18 mins ago
Reliability & Maintenance Digital Transformation Senior Manager Architect - Downstream/Chemicals
Deloitte
Kansas City, MO
Reliability & Maintenance Digital Transformation Architect Senior Manager - Downstream/Chemicals
Added 18 mins ago
Reliability & Maintenance Digital Transformation Senior Manager Architect - Downstream/Chemicals
Deloitte
Saint Louis, MO
Reliability & Maintenance Digital Transformation Architect Senior Manager - Downstream/Chemicals
Added 36 mins ago
Group Product Manager, E2E Regulatory
eBay Inc.
United States
We are looking for an experienced Group Product Manager to join eBay’s E2E Regulatory team within the Product organization. Operating across more than 190 markets worldwide, eBay navigates…
Added 38 mins ago
General Manager, Communication, Media, Entertainment and Technology - US-Based
Toptal
Remote, United States
As the General Manager for Communication, Media, Entertainment, & Technology (CMET) at Toptal, you will be the visionary architect of our growth strategy in this dynamic industry. We’re…
Added 39 mins ago
Manager, Sales and Client Growth - Data
Orrick Herrington & Suttcliffe
Mesa, AZ
Added 39 mins ago
Operations Manager, GPCS, GPCS - AMER
Amazon
Tempe, AZ
Global Procurement Central Services (GPCS)'s Americas (AMER) division is seeking an Operations Manager to drive key initiatives across our global organization. You will be responsible for…
Added 39 mins ago
AE
Manager-Affiliate Management
American Express
Phoenix, AZ
- $89,250 to $150,250 USD / year
…efficiency, and consistency across the enterprise through governance, strategic planning, control management, program management, and regulatory…
Added 39 mins ago
AE
Principal Architect, Enterprise Architecture
American Express
Phoenix, AZ
- $219,000 to $338,250 USD / year
…AI systems. This individual must be able to operate at both strategic and technical levels, influence across a highly matrixed organization, and communicate complex technology decisions…
Added 39 mins ago
Senior Lead Marketing Manager
Lumen
Phoenix, AZ
The Senior Lead Marketing Manager will shape scalable, integrated marketing programs that translate business priorities, sales goals, and pipeline needs into measurable growth. Operating at…
Added 39 mins ago
AE
Senior Manager-Delivery Management - The AI Platform Organization
American Express
Phoenix, AZ
- $123,000 to $215,250 USD / year
This position reports to the Director of Generative AI Enterprise Enablement. The successful candidate will act as strategic partner to both technical and non-technical teams to bring…
Added 44 mins ago
Technical Account Manager (Pacific Northwest)
EagleView
Remote US
Applicant must live within a reasonable distance of a major airport in Washington, Idaho, or Oregon
Added 44 mins ago
Technical Account Manager (Kansas, Missouri, Oklahoma, and Arkansas)
EagleView
Remote US
Applicant must live within a reasonable distance of a major airport in Kansas, Missouri, Oklahoma, or Arkansas
Added 47 mins ago
J
Manager Advanced Analytics and Products
Jobgether
Remote, United States
- $121,000 to $181,600 USD / year
…intelligence solutions that support critical enterprise and program management decisions. You will lead a multidisciplinary team of analytics engineers, developers, analysts, and data…
Added 47 mins ago
J
Datacenter Program Director
Jobgether
Remote, United States
- $232,000 to $310,000 USD / year
The Datacenter Program Director will lead the end-to-end delivery of major datacenter projects across North America, overseeing a high-value portfolio with orders ranging from $1.6 billion…
Added 54 mins ago
PG
Client Partnerships Manager
Publicis Groupe Holdings B.V
New York, NY
- $60,800 to $93,600 USD / year
As part of a Client Development team, collaborate with cross-departmental teams to identify and troubleshoot complex program management and technical challenges.

ABM Industries

Program Manager, Mission Critical Solutions

Columbia, MD, United States

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Job details

Experience: 10+ years of experience managing large, complex customer accounts and service programs.
Posting language: English
Posted: Nov 10, 2026

Original job description

Overview

The AWS Sr. Program Manager (AWS Sr. PM) serves as one of the primary points of contact for the relationship with AWS and is responsible for ensuring customer satisfaction with the level of service and support they are receiving as well as recognizing and identifying opportunities for customer growth. The individual in this position oversees the contract management support team for AWS including any Contract Managers (CMs), CM Assistants and on-site administrative support. The AWS Sr. Program Manager is responsible for the team monitoring contract profitability and auditing the entire contract annually as well as ensuring all pertinent contract information is maintained. The AWS Sr. Program Manager must be committed and dedicated to excellent customer service, conduct themselves in a professional manner and possess the ability to resolve customer concerns under any circumstance.

Responsibilities

Key Responsibilities Customer Relationship Management

Serve as a primary point of contact for AWS and maintain strong customer relationships across assigned accounts.
Ensure customer satisfaction through proactive communication, issue resolution, and service excellence.
Participate in customer meetings, business reviews, site visits, and strategic planning sessions.
Identify opportunities to expand service offerings and strengthen customer partnerships.
Escalate and coordinate resolution of operational or service-related concerns.

Program and Service Delivery Leadership

Oversee the successful delivery of facility operations, maintenance, and managed service programs.
Establish and monitor key performance indicators (KPIs) to drive service quality, responsiveness, and customer satisfaction.
Ensure effective onboarding and implementation of new customer sites and service agreements.
Lead contract governance activities, including audits, renewals, compliance reviews, and operational assessments.
Support continuous improvement initiatives and share best practices across the organization.

Financial and Contract Management

Monitor contract performance, profitability, and operational metrics.
Partner with operations, finance, and sales teams to ensure accurate billing, invoicing, and financial reporting.
Review subcontractor performance, work quality, and associated costs.
Ensure contract documentation, service records, and customer information remain accurate and up to date.

Team Leadership

Provide leadership and support to Contract Managers, Coordinators, and administrative support personnel.
Establish performance expectations and accountability measures for team members.
Participate in performance evaluations, coaching, development planning, and succession planning activities.
Foster a culture of collaboration, customer focus, and operational excellence.

Qualifications

High school diploma or equivalent required; bachelor's degree preferred.
10+ years of experience managing large, complex customer accounts and service programs.
Experience supporting enterprise customers with annual contract portfolios exceeding $25 million.
Strong knowledge of HVAC, mechanical, electrical, facilities management, or building systems operations.
Experience within managed services, facility services, field service, or maintenance delivery environments.
Proven ability to manage customer relationships, operational performance, and contract profitability.
Experience leading cross-functional teams in a multi-site environment.
Strong business, financial, and analytical acumen.
Excellent communication, presentation, and customer-facing skills.
Proficiency with CMMS platforms and Microsoft Office applications.

Preferred Qualifications

Experience supporting hyperscale data center, mission critical, or cloud infrastructure customers.
Knowledge of self-perform HVAC and mechanical service delivery models.
Experience managing subcontractor networks and service provider relationships.
Familiarity with facilities maintenance programs, preventive maintenance strategies, and service-level agreements (SLAs).
Experience conducting executive business reviews and presenting performance metrics to senior stakeholders.

REQNUMBER: 166819

ABM is proud to be an Equal Opportunity Employer qualified applicants without regard race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran or any other protected factor under federal, state, or local law. ABM is committed to working with and providing reasonable accommodation to individuals with disabilities. If you have a disability and need assistance in completing the employment application, please call 888-328-8606. We will provide you with assistance and make a determination on your request for reasonable accommodation on a case-by-case basis.

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More about this job

Skills

AWS
Customer service
Contract management
Administrative support
Auditing
Communication skills
Strategic planning
Regulatory compliance
Process improvement
Sales
Financial reporting
Documentation
Team leadership
Leadership
Coaching
HVAC
Customer relations
CMMS
Microsoft Office
Preventive maintenance

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Work requirements

Jobs in the United States