Jobs in the United States

25+ jobs

Group jobs by employerEmail me new jobs Save this search

Added just now
Service Supervisor
Papé Jobs
Tangent, OR
At Pape’, we invest in your growth. From robust training programs to continuous support, we equip our team members with the tools to succeed. In return for your hard work, we offer…
Added just now
Southeast E&S Property Underwriting Manager
Mitsui Sumitomo Marine Management (USA), Inc.
Atlanta, GA
…segment. Recruits, develops and retains qualified underwriting and support staff. Manages and controls underwriting processes to ensure that standards for quality, compliance underwriting…
Added just now
Educational Aide, Information Technology Education Programs
Santa Fe College
Gainesville, FL
The Educational Aide will provide administrative support to faculty, staff and students within Information Technology Education at the Blount Center. This position is responsible for…
Added just now
CO
Office Assistant, Community Services
City of Santa Clarita
Santa Clarita, CA
- $27.21 to $33.07 USD / hour
Under the direction of the Community Services Manager in the Recreation and Community Services department, this position is responsible for providing a wide range of clerical and customer…
Added 1 min ago
CT Engineer Program manager, Customer Terminals Hardware , Engineer Program manager
Amazon Kuiper Manufacturing Enterprises LLC
Redmond, WA
CT Sustaining System Engineer Program manager, you will be part of the team developing cost-optimized Customer Terminal products designed for high-volume production. You will own key…
Added 1 min ago
Principle Technical Program Manager, FAIM (Full Funnel Agentic Intelligence and Models)
Amazon.com Services LLC
New York, NY · Seattle, WA
…like "how can I make more money." As a Principal Technical Program Manager for the FAIM team, you will own this rare charter from strategy through execution, shaping how Amazon helps…
Added 1 min ago
Texas Director, Planning
WESTWOOD PROFESSIONAL SERVICES INC
Dallas, TX
Attends, participates in, and/or facilitates public meetings and community engagement activities in support of projects.
Added 1 min ago
Associate Director - Program Manager (Government)
AT&T Technical Services Company, Inc.
Remote, United States
The employee must live in the National Capital Region
Added 1 min ago
Assistant Store Manager
AT&T Mobility Services LLC
Remote, United States
Support the Store Manager in daily operations, driving sales, ensuring exceptional customer service, and optimizing operational efficiency to achieve the store’s performance goals.
Added 1 min ago
Branch Manager Palmetto District
B10 Wells Fargo Bank, N. A.
NEWBERRY, SC · CLINTON, SC · GREENWOOD, SC
Your onboarding starts with participation in the Branch Manager Readiness Program which is intended to offer a structured and supportive transition into leadership at Wells Fargo.…
Added 1 min ago
School Food Policy Coordinator
Friends of the Earth
Remote, United States
The School Food Policy Coordinator will support the implementation and growth of Friends of the Earth's School Food Policy program by coordinating three interconnected areas of work: the…
Added 1 min ago
CO
Enterprise GIS Administrator (ITAP II) - ITS Department - Temporary Full-time
City of Phoenix
AZ
- $76,294.4 to $112,715.2 USD / year
- Full-time
The Information Technology Services (ITS) department is seeking an Enterprise GIS Administrator (ITAP II) to help support the City's 40 plus enterprise geospatial servers. This position…
Added 2 mins ago
LD
Cook – Lunch
Lodging Dynamics
Scottsdale, AZ
- From $20.5 USD / hour
This is a full-time position typically scheduled for the 8:00 AM to 4:30 PM shift to support lunch service. Weekends and holidays are part of the schedule, and shift times may occasionally…
Added 2 mins ago
Store Manager - Bellevue
Joe & the Juice / United States
Bellevue, WA
From your first day, you’ll be part of an international network of Juicers who support each other, celebrate wins together, and push each other to grow. You will learn by doing, move…
Added 2 mins ago
Production Lead
Mars
Chattanooga, TN
Goal Setting and Measurement - With the general guidance of the Value Stream or Area Manager, and/or the support of the Continuous Improvement Engineer, establish line and individual…
Added 3 mins ago
WI
Emerging Store Manager - SC
Walmart Inc.
Redding, CA
- $85,000 to $120,000 USD / year
This position is a developmental leadership role designed to prepare associates for potential Store Manager opportunities within the Walmart US
Added 3 mins ago
WS
Operations Manager
Wal-Mart Stores East, LP
AL
- $65,000 to $100,000 USD / year
Assists store manager in driving the financial performance of the Facility by ensuring that sales and profit goals are achieved reviewing andevaluating PL Profit Loss statements assisting…
Added 3 mins ago
Senior Field Marketing & ABM Manager
Dealpath
NY
Hybrid Work Policy, 3 to 5 days in office
Added 3 mins ago
SW
(USA) Team Manager Developmental
Sam's West, Inc.
IL
- $70,000 to $95,000 USD / year
…integrity ethics and compliance models the Walmart values to support and foster our culture holds oneself and others accountable supports Walmarts goal of becoming a regenerative company by…
Added 3 mins ago
WS
(USA) Area Manager - Floor (fashion, Import, Jewelry, Regional, Returns, Sam's, Hmsc)
Wal-Mart Stores East, LP
WI
- $65,500 to $98,000 USD / year
…integrity ethics and compliance models the Walmart values to support and foster our culture holds oneself and others accountable supports Walmarts goal of becoming a regenerative company by…
Added 3 mins ago
Category sourcing manager, Technology/Hardware (Nashville, TN)
Starbucks Coffee Company
TN
The category sourcing manager, technology is a senior individual contributor and enterprise category leader responsible for setting the vision and commercial direction for a broad portfolio…
Added 3 mins ago
LH
Full Time - Merchandising Service Associate - Day
Lowe's Home Centers, LLC
Northglenn, CO
- $16.5 to $18.5 USD / hour
- Full-time
Whether you need a part-time position or a place to plant yourself and grow, Lowe's is ready to support your goals. As a Lowe's associate, you'll gain access to many benefits beyond…
Added 4 mins ago
Dietary Manager
Healthcare Services Group, Inc.
ROANOKE, VA
The Department Manager oversees the food service program at a single site, ensuring high food quality standards, inventory management, food safety, and customer service. This role requires…
Added 4 mins ago
AC
Host/Hostess - Club 38 (Part Time)
Ameristar Casino Resort Spa Black Hawk
Black Hawk, CO
- $20 to $22 USD / hour
- Part-time
…that cares about your career growth and will help you get the support you need to expand your…
Added 4 mins ago
A
Construction Manager
Actalent
Newark, NJ
- $65 to $70 USD / hour
Support program management of concurrent projects, ensuring consistent delivery, risk management, and alignment with organizational priorities.

AbleNet

Director, Product Experience

Remote, United States

Apply on workforcenow.adp.com About employer

Applications open in a new tab.

Job details

Education: Bachelor’s degree
Working hours: 40 hours per week
Posting language: English

Original job description

POSITION SUMMARY:

The Director, Product Experience owns the customer journey that begins the moment a QuickTalker Freestyle ships, ensuring AAC success. This leader is responsible for building and continuously evolving a process to gather, understand, and act on customer insights to help every communicator reach the best possible outcomes. With a heavy focus on device utilization and AAC stewardship, this leader is committed to every communicator having an empowered and inspired team around them that supports using the device every day, in every place, with every partner. By reducing the workload of SLPs, particularly in device setup, customization, and training, this leader helps clinicians serve more clients with confidence, which fuels adoption, family enthusiasm, and growth for AbleNet. This is a player-coach role: the Director sets direction and personally builds, tests, and ships alongside a small team, and does so with urgency and a bias toward learning by doing. This role requires embracing technology and alignment with AbleNet’s Guiding Principles, 7-Rules of Engagement, and 5-Tenets of Leadership.

POSITION RESPONSIBILITIES:

Journey Strategy: Own the strategy, roadmap, and execution of the post-ship customer journey, including the KPIs and dashboards that measure it.
Utilization: Own and execute the Product Experience Program, driving device utilization and user outcomes by identifying, launching, measuring, and improving on initiatives that help users of the QuickTalker Freestyle succeed with their devices.
Agile Operating Model: Build, run, and continuously evolve a lightweight agile process that connects research and user insights to the backlog, sprints, MVPs, and a continuous improvement cycle that favors small bets, fast learning, and minimal process.
AbleNet Support Hub: Lead the strategy for the Support Hub, working cross-functionally to develop innovative self-service solutions and customer education initiatives that reduce support demand on customer-facing teams and reduce the time SLPs and families spend on setup, customization, and training.
Product Experience Creative Design: Direct, and contribute hands-on to, creative that supports all Product Experience efforts, ensuring materials are consistent, high-quality, accessible, and aligned with AbleNet brand standards.
Warranty Partnership: Partner with Product Management senior leadership on warranty cost and claims trends, and lead self-service and experience initiatives that reduce avoidable claims and contribute to gross margin.
Product Input: Serve as the voice of the user in the product design and development process. Provide insight and be consulted on decisions that affect the customer experience.
Cross-Functional Alignment: Work with CX, Marketing, Operations, Compliance, Medical Funding, and Executive Leadership to align journey initiatives with enterprise goals and partner on research priorities and shared utilization measures.
Team Leadership: Lead, mentor, and grow the Product Experience team, and prioritize team and vendor resources in a way that balances strategy with hands-on execution.
Compliance and Accessibility: Ensure that customer-facing content and programs meet applicable regulatory, funding, and accessibility requirements.
All other duties as assigned by manager.

CORE COMPETENCIES, SKILLS & ABILITIES:

Strategic thinking with the ability to set a clear vision for the customer journey and turn it into a practical, prioritized roadmap.
Proven ability to stand up processes and programs from scratch, including lightweight agile practices that emphasize testing, learning, and iteration over heavy process.
Ability to balance leadership with hands-on execution, moving fluidly between setting direction and doing the work.
Strong cross-functional leadership and influence, especially in shared-ownership situations, with a focus on best outcomes.
Experience leading small teams and managing vendors, budgets, and creative or content work.
Deep curiosity about end users, with a track record of using research and customer insight to drive product and program decisions.
Analytical mindset with the ability to define KPIs, build dashboards, and turn data into action. Proficiency with Salesforce reporting preferred.
Experience with self-service platforms, knowledge-base strategy, customer onboarding, or customer education programs.
Working knowledge of agile tools and practices. Experience with monday.com preferred.
Excellent written, verbal, and presentation skills, including the ability to tell a compelling, data-informed story to executives.
Familiarity with the regulatory and quality environment of medical devices.

POSITION REQUIREMENTS:

Education & Experience Will experience be accepted in lieu of education requirements?

Bachelor’s degree required; MBA or advanced degree in a related field preferred
10+ years of progressive experience in product management, product experience, or customer-journey roles, preferably in medical devices, healthcare, or assistive technology
3+ years of people-leadership experience
Background in speech-language pathology and AAC preferred

☐ Yes ☒ No If yes, how many years?

Physical, Time, Presence & Other Requirements

Up to 8 hours of computer keyboarding and handling customer correspondence via phone, emails, chat, and/or video conferencing

Full-Time, Exempt employees work an average of 40 hours per week. Additional hours may be required as necessary.

This role can be performed in an onsite, hybrid, or fully remote capacity.

Up to 15% of domestic travel may be expected

Apply on workforcenow.adp.com About employer

More about this job

Skills

Customer insight
Leadership
Research
Process improvement
Customer experience
Regulatory compliance
Team leadership
Salesforce
Reporting
Onboarding
Monday.com
Presentation skills
Medical devices

Report this job

Work requirements

Jobs in the United States