Jobs in the United States

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Added 1 min ago
Sr Technical Program Manager, Sponsored Products and Brands
Amazon.com Services LLC
New York, NY
…to ensure deliverables & timelines are met. Drive continuous improvement efforts to ensure delivery mechanisms get better over…
Added 3 mins ago
Nurse Manager
ClearSky Rehabilitation Hospital of Lancaster, LLC
Lancaster, OH
Current state Registered Nurse license required · CRRN certification required within three years of hire
Added 3 mins ago
GB
On-Site Service Representative (Part-Time 30) Victorville/High Desert Route
Grainger Businesses
RANCHO CUCAMONGA, CA
- $23 to $29.09 USD / hour
- Part-time
The Services Representative (OSR) reports to a Supervisor or Manager of Onsite Services and supports assigned customers by managing their inventory, providing outstanding customer service,…
Added 4 mins ago
Registered Nurse Surgery Center
Fresenius Medical Care
San Antonio, TX
May assist in the development and revision of any applicable policies and procedures related to the facility to ensure continuous process improvement.
Added 4 mins ago
Dialysis Clinical Manager Registered Nurse - RN
Fresenius Medical Care
Celina, OH
Training and advancement: You will enter our Clinical Leadership Program that creates and supports a culture of continuous learning for our managers. The curriculum will cover onboarding,…
Added 4 mins ago
Director of Operations
Fresenius Medical Care
Livonia, MI
Provides informal feedback on an ongoing basis and formal feedback in the annual performance evaluation process to identify and develop talent
Added 4 mins ago
FM
Outpatient PCT III - Regional Float
Fresenius Medical Care
Albany, NY
- $18 to $29 USD / hour
…Supports the organization commitment to the Quality Enhancement Program (QEP) and CQI Activities, including those related to patient satisfaction and actively participates in process…
Added 6 mins ago
IE
Associate Program Manager
Impact ES–Vancouver
Vancouver, WA
- $30 to $33 USD / hour
The Associate Program Manager supports customer programs within a fast-paced Electronic Manufacturing Services (EMS) environment and serves as a developmental position designed to build the…
Added 6 mins ago
General Manager Biola University
Compass Group
La Mirada, CA
The General Manager is responsible for providing strategic leadership and operational oversight for a premier higher education dining program serving approximately 2,500 residential…
Added 6 mins ago
Executive Planning Manager Events and Catering
Compass Group
Mountain View, CA
The Executive Planning Manager is accountable for the overall effectiveness of the planning organization, including people development, quality assurance, SOP governance, program…
Added 6 mins ago
NU
Outpatient PCT III - Regional Float
NYD USA NY Dialysis Services Inc
Albany, NY
- $18 to $29 USD / hour
…Supports the organization commitment to the Quality Enhancement Program (QEP) and CQI Activities, including those related to patient satisfaction and actively participates in process…
Added 6 mins ago
Dialysis Clinical Manager Registered Nurse - RN
BOH USA Bio-Med Appl of Ohio Inc
Celina, OH
Training and advancement: You will enter our Clinical Leadership Program that creates and supports a culture of continuous learning for our managers. The curriculum will cover onboarding,…
Added 6 mins ago
Director of Operations
FMS USA Fresenius Mgmt Services Inc
Livonia, MI
Provides informal feedback on an ongoing basis and formal feedback in the annual performance evaluation process to identify and develop talent
Added 6 mins ago
Registered Nurse Surgery Center
FVC USA Fresenius Vascular Care Inc
San Antonio, TX
May assist in the development and revision of any applicable policies and procedures related to the facility to ensure continuous process improvement.
Added 8 mins ago
Clinic Office Manager - Stockbridge, GA
Leidos QTC Health Services
Stockbridge, GA
Basic Life Support for Healthcare Providers (BLS) certification required within 30 days of starting
Added 8 mins ago
Customer Service Operations Manager (Airline)
Gate Gourmet, Inc
Boston, MA
Reporting to the General Manager for the unit, the Manager, Ops, Customer Service is responsible for supporting the operational unit with meeting customer requirements and needs. This…
Added 9 mins ago
V
Assistant Manager
VIOC
Opelika, AL
- $18.75 USD / hour
1 year of supervisory experience required (coaching, training, and supervising a team), preferably in a retail or service-related environment
Added 9 mins ago
V
Store Manager
VIOC
Fort Worth, TX
- $11 USD / hour
Participate in structured check-ins with the assigned Area Manager to assess progress against program milestones
Added 12 mins ago
KM
Quality Assurance Specialist
Kawasaki Motors Corp., U.S.A.
Foothill Ranch, CA
- $34 to $36 USD / hour
…senior leadership. This position will report to the Sr. Group Manager, Servicing…
Added 14 mins ago
Nurse Manager - Emergency Department (ED) - Anderson Hospital
Bon Secours Mercy Health
Cincinnati, OH
NRP Neonatal Resuscitation Program (preferred)
Added 14 mins ago
Senior Recruiter
Highwire
CA · Los Angeles, CA
Build strong hiring manager partnerships through regular communication and weekly updates on search progress, pipeline activity, candidate feedback, and next steps.
Added 14 mins ago
Senior Recruiter
Highwire
Chicago, IL · CO · IA · KS · OR · TX · WA
Build strong hiring manager partnerships through regular communication and weekly updates on search progress, pipeline activity, candidate feedback, and next steps.
Added 15 mins ago
Senior Manager, Program Management Operations
Sumitomo Pharma America, Inc
Remote, United States
The Senior Manager supports PMO initiatives across planning and forecasting, financial enablement, governance, process discipline, tools, data quality, and performance reporting. By…
Added 15 mins ago
RN Nurse Navigator MNI Neuro oncology program
MultiCare Health System
Tacoma, WA
…continuum. Working within hybrid roles of registered nurse, case manager and patient liaison, this dynamic role offers you the room to self-direct and…
Added 17 mins ago
Accounts Payable Specialist
Ooma
Sunnyvale, CA
We are seeking a detail-oriented Accounts Payable Specialist (Temp to Perm) to manage the full-cycle accounts payable process. Reporting to the Accounts Payable Manager, this role is…

AbleNet

Director, Product Experience

Remote, United States

Apply on workforcenow.adp.com About employer

Applications open in a new tab.

Job details

Education: Bachelor’s degree
Working hours: 40 hours per week
Posting language: English

Original job description

POSITION SUMMARY:

The Director, Product Experience owns the customer journey that begins the moment a QuickTalker Freestyle ships, ensuring AAC success. This leader is responsible for building and continuously evolving a process to gather, understand, and act on customer insights to help every communicator reach the best possible outcomes. With a heavy focus on device utilization and AAC stewardship, this leader is committed to every communicator having an empowered and inspired team around them that supports using the device every day, in every place, with every partner. By reducing the workload of SLPs, particularly in device setup, customization, and training, this leader helps clinicians serve more clients with confidence, which fuels adoption, family enthusiasm, and growth for AbleNet. This is a player-coach role: the Director sets direction and personally builds, tests, and ships alongside a small team, and does so with urgency and a bias toward learning by doing. This role requires embracing technology and alignment with AbleNet’s Guiding Principles, 7-Rules of Engagement, and 5-Tenets of Leadership.

POSITION RESPONSIBILITIES:

Journey Strategy: Own the strategy, roadmap, and execution of the post-ship customer journey, including the KPIs and dashboards that measure it.
Utilization: Own and execute the Product Experience Program, driving device utilization and user outcomes by identifying, launching, measuring, and improving on initiatives that help users of the QuickTalker Freestyle succeed with their devices.
Agile Operating Model: Build, run, and continuously evolve a lightweight agile process that connects research and user insights to the backlog, sprints, MVPs, and a continuous improvement cycle that favors small bets, fast learning, and minimal process.
AbleNet Support Hub: Lead the strategy for the Support Hub, working cross-functionally to develop innovative self-service solutions and customer education initiatives that reduce support demand on customer-facing teams and reduce the time SLPs and families spend on setup, customization, and training.
Product Experience Creative Design: Direct, and contribute hands-on to, creative that supports all Product Experience efforts, ensuring materials are consistent, high-quality, accessible, and aligned with AbleNet brand standards.
Warranty Partnership: Partner with Product Management senior leadership on warranty cost and claims trends, and lead self-service and experience initiatives that reduce avoidable claims and contribute to gross margin.
Product Input: Serve as the voice of the user in the product design and development process. Provide insight and be consulted on decisions that affect the customer experience.
Cross-Functional Alignment: Work with CX, Marketing, Operations, Compliance, Medical Funding, and Executive Leadership to align journey initiatives with enterprise goals and partner on research priorities and shared utilization measures.
Team Leadership: Lead, mentor, and grow the Product Experience team, and prioritize team and vendor resources in a way that balances strategy with hands-on execution.
Compliance and Accessibility: Ensure that customer-facing content and programs meet applicable regulatory, funding, and accessibility requirements.
All other duties as assigned by manager.

CORE COMPETENCIES, SKILLS & ABILITIES:

Strategic thinking with the ability to set a clear vision for the customer journey and turn it into a practical, prioritized roadmap.
Proven ability to stand up processes and programs from scratch, including lightweight agile practices that emphasize testing, learning, and iteration over heavy process.
Ability to balance leadership with hands-on execution, moving fluidly between setting direction and doing the work.
Strong cross-functional leadership and influence, especially in shared-ownership situations, with a focus on best outcomes.
Experience leading small teams and managing vendors, budgets, and creative or content work.
Deep curiosity about end users, with a track record of using research and customer insight to drive product and program decisions.
Analytical mindset with the ability to define KPIs, build dashboards, and turn data into action. Proficiency with Salesforce reporting preferred.
Experience with self-service platforms, knowledge-base strategy, customer onboarding, or customer education programs.
Working knowledge of agile tools and practices. Experience with monday.com preferred.
Excellent written, verbal, and presentation skills, including the ability to tell a compelling, data-informed story to executives.
Familiarity with the regulatory and quality environment of medical devices.

POSITION REQUIREMENTS:

Education & Experience Will experience be accepted in lieu of education requirements?

Bachelor’s degree required; MBA or advanced degree in a related field preferred
10+ years of progressive experience in product management, product experience, or customer-journey roles, preferably in medical devices, healthcare, or assistive technology
3+ years of people-leadership experience
Background in speech-language pathology and AAC preferred

☐ Yes ☒ No If yes, how many years?

Physical, Time, Presence & Other Requirements

Up to 8 hours of computer keyboarding and handling customer correspondence via phone, emails, chat, and/or video conferencing

Full-Time, Exempt employees work an average of 40 hours per week. Additional hours may be required as necessary.

This role can be performed in an onsite, hybrid, or fully remote capacity.

Up to 15% of domestic travel may be expected

Apply on workforcenow.adp.com About employer

More about this job

Skills

Customer insight
Leadership
Research
Process improvement
Customer experience
Regulatory compliance
Team leadership
Salesforce
Reporting
Onboarding
Monday.com
Presentation skills
Medical devices

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Work requirements

Jobs in the United States