Jobs in the United States

25+ jobs

Group jobs by employerEmail me new jobs Save this search

Added just now
J
Vice President, Revenue Marketing
New York, NY
- $240,000 to $270,000 USD / year
Architect and scale Kharon’s ABM program across key verticals that correlate to specific compliance and risk management use cases.
Added just now
A
Logistics Delivery Supervisor
Altruix
Uniontown, PA
- $28 to $30 USD / hour
The Logistics Delivery Supervisor supports Altruix’s pharmacy logistics operations by overseeing delivery route coordination, ensuring the timely and accurate transportation of medications,…
Added just now
Store Manager - Dayton, OH
Save A Lot
Dayton, OH
Must have the ability to stand, walk and / or move about for extended periods of time
Added just now
Billing Specialist
Western States Lodging and Management
South Jordan, UT
The starting rate is based on experience and qualifications. This position participates in our compensation program, which provides opportunities for future pay growth based on performance…
Added just now
Senior Material Solutions Project Manager, Customer Programs
Chromalloy
Fort Lauderdale, FL
Our Total Rewards Program is designed to support you today and in the future.
Added just now
Shipping and Receiving - Shipping & Receiving Clerk I
Chromalloy
Tampa, FL
Our Total Rewards Program is designed to support you today and in the future.
Added 1 min ago
C
Sales Manager
Compass
Newport Beach, CA
- $150,000 to $175,000 USD / year
Relay market intelligence from Research team and Business Development targets to agents
Added 1 min ago
Microgrid Application Engineer (Energy Infrastructure)
Delta Electronics (Americas) Ltd.
Plano, TX
With operations across five continents and nearly 200 global locations, Delta supports industries including data center infrastructure, industrial automation, telecom power, renewable…
Added 1 min ago
KI
Director, Business Development I
Kraus-Anderson Incorporated
Minneapolis, MN
- $113,000 to $169,000 USD / year
This position will be responsible for leading business development and marketing execution to drive growth by aligning initiatives with company strategy and translating growth priorities…
Added 1 min ago
KI
Director, Project Planning & Development
Kraus-Anderson Incorporated
Minneapolis, MN
- $118,000 to $174,000 USD / year
Collaborate with the Director of Operations (DOO), marketing, and market sector leaders (Construction Executive & National Director) to align market sector and/or office specific…
Added 1 min ago
BB
Principal Product Manager (Remote)
BLC BACKLOTCARS Inc
Remote, United States
- $150,000 to $220,000 USD / year
Lead requirements, evaluation, and operations for fraud detection algorithms and risk mitigation products across the platform.
Added 1 min ago
Production Superintendent
New Flyer
St. Cloud, MN
New Flyer is looking for a dedicated Superintendent for our 2nd Shift to lead and oversee production operations. In this role, you will ensure that daily production goals are met while…
Added 1 min ago
Controller
PAR PAR Inc
IN
Must Have’s:
Added 1 min ago
HM
Associate Director, Supply Chain Finance
Home Market Foods
Norwood, MA
- $185,000 USD / year
Partner with R&D and Marketing to cost new formulas as part of the New Product Development process, from concept through commercialization.
Added 1 min ago
Technical Program Manager - Cluster Build
Advanced Micro Devices, Inc
Seattle, WA
In this high-profile role, you will serve as the technical program leader for large-scale compute cluster bring-up, driving execution from planning through delivery. You will lead…
Added 1 min ago
Executive Support and Technology Lead
Advanced Micro Devices, Inc
Austin, TX
AMD is looking for a Technical Lead to build and operate our Executive Support program. This Austin-based role combines hands-on technology support for senior executives, including the…
Added 1 min ago
Director of Business Development
Affinity Hospice Holdings, LLC
Douglas, GA
Lead and manage assigned sales team operations.
Added 1 min ago
Engineering Program Manager, Network Engineering
Cisco
Milpitas, CA
5+ years of experience in Program Management, managing programs such as Network Security, Software Development, Testing, or Information Security.
Added 1 min ago
A
Lead Process Engineer
Actalent
Philipsburg, PA
- $90,000 to $140,000 USD / year
Job Title: Lead Process EngineerJob DescriptionThe Lead Process Engineer is responsible for overseeing process development, optimization, and project execution across manufacturing…
Added 1 min ago
A
Industrial Hygienist
Actalent
Philadelphia, PA
- $44 to $52 USD / hour
…non-compliance or opportunities for improvement and supporting the development and implementation of corrective actions. This position is ideal for a professional with experience in…
Added 1 min ago
A
Manufacturing Manager
Actalent
Philipsburg, PA
- $80,000 to $120,000 USD / year
Work EnvironmentThe role is based in a manufacturing facility that supports both research and development production and external customer requirements. The environment features advanced…
Added 1 min ago
Engineer
Actalent
Minnetonka, MN
Work EnvironmentThis role is based onsite five days per week in a medical device manufacturing and development environment, with a typical schedule of approximately 8:00 AM to 5:00 PM and…
Added 1 min ago
Engineer, Process Development
Actalent
Minnetonka, MN
Work EnvironmentThis role is based onsite five days per week in a medical device manufacturing and development environment, with a typical schedule of approximately 8:00 AM to 5:00 PM and…
Added 1 min ago
MG
Manager Regional Field Service
MAGID GLOVE & SAFETY MANUFACTURING CO, LLC
ROMEOVILLE, IL
- $96,000 to $134,400 USD / year
Coach and enhance the development of the Field Service Leadership team to ensure they demonstrate excellent communication, professional etiquette, team member engagement, and…
Added 1 min ago
Senior Floor Lead
Palmetto State Armory L
Summerville, SC
Responsible for setting the example of an ideal Customer Service Representative, assisting store management with operations, interacting with customers to solve issues and promote conflict…

AbleNet

Director, Product Experience

Remote, United States

Apply on workforcenow.adp.com About employer

Applications open in a new tab.

Job details

Education: Bachelor’s degree
Working hours: 40 hours per week
Posting language: English

Original job description

POSITION SUMMARY:

The Director, Product Experience owns the customer journey that begins the moment a QuickTalker Freestyle ships, ensuring AAC success. This leader is responsible for building and continuously evolving a process to gather, understand, and act on customer insights to help every communicator reach the best possible outcomes. With a heavy focus on device utilization and AAC stewardship, this leader is committed to every communicator having an empowered and inspired team around them that supports using the device every day, in every place, with every partner. By reducing the workload of SLPs, particularly in device setup, customization, and training, this leader helps clinicians serve more clients with confidence, which fuels adoption, family enthusiasm, and growth for AbleNet. This is a player-coach role: the Director sets direction and personally builds, tests, and ships alongside a small team, and does so with urgency and a bias toward learning by doing. This role requires embracing technology and alignment with AbleNet’s Guiding Principles, 7-Rules of Engagement, and 5-Tenets of Leadership.

POSITION RESPONSIBILITIES:

Journey Strategy: Own the strategy, roadmap, and execution of the post-ship customer journey, including the KPIs and dashboards that measure it.
Utilization: Own and execute the Product Experience Program, driving device utilization and user outcomes by identifying, launching, measuring, and improving on initiatives that help users of the QuickTalker Freestyle succeed with their devices.
Agile Operating Model: Build, run, and continuously evolve a lightweight agile process that connects research and user insights to the backlog, sprints, MVPs, and a continuous improvement cycle that favors small bets, fast learning, and minimal process.
AbleNet Support Hub: Lead the strategy for the Support Hub, working cross-functionally to develop innovative self-service solutions and customer education initiatives that reduce support demand on customer-facing teams and reduce the time SLPs and families spend on setup, customization, and training.
Product Experience Creative Design: Direct, and contribute hands-on to, creative that supports all Product Experience efforts, ensuring materials are consistent, high-quality, accessible, and aligned with AbleNet brand standards.
Warranty Partnership: Partner with Product Management senior leadership on warranty cost and claims trends, and lead self-service and experience initiatives that reduce avoidable claims and contribute to gross margin.
Product Input: Serve as the voice of the user in the product design and development process. Provide insight and be consulted on decisions that affect the customer experience.
Cross-Functional Alignment: Work with CX, Marketing, Operations, Compliance, Medical Funding, and Executive Leadership to align journey initiatives with enterprise goals and partner on research priorities and shared utilization measures.
Team Leadership: Lead, mentor, and grow the Product Experience team, and prioritize team and vendor resources in a way that balances strategy with hands-on execution.
Compliance and Accessibility: Ensure that customer-facing content and programs meet applicable regulatory, funding, and accessibility requirements.
All other duties as assigned by manager.

CORE COMPETENCIES, SKILLS & ABILITIES:

Strategic thinking with the ability to set a clear vision for the customer journey and turn it into a practical, prioritized roadmap.
Proven ability to stand up processes and programs from scratch, including lightweight agile practices that emphasize testing, learning, and iteration over heavy process.
Ability to balance leadership with hands-on execution, moving fluidly between setting direction and doing the work.
Strong cross-functional leadership and influence, especially in shared-ownership situations, with a focus on best outcomes.
Experience leading small teams and managing vendors, budgets, and creative or content work.
Deep curiosity about end users, with a track record of using research and customer insight to drive product and program decisions.
Analytical mindset with the ability to define KPIs, build dashboards, and turn data into action. Proficiency with Salesforce reporting preferred.
Experience with self-service platforms, knowledge-base strategy, customer onboarding, or customer education programs.
Working knowledge of agile tools and practices. Experience with monday.com preferred.
Excellent written, verbal, and presentation skills, including the ability to tell a compelling, data-informed story to executives.
Familiarity with the regulatory and quality environment of medical devices.

POSITION REQUIREMENTS:

Education & Experience Will experience be accepted in lieu of education requirements?

Bachelor’s degree required; MBA or advanced degree in a related field preferred
10+ years of progressive experience in product management, product experience, or customer-journey roles, preferably in medical devices, healthcare, or assistive technology
3+ years of people-leadership experience
Background in speech-language pathology and AAC preferred

☐ Yes ☒ No If yes, how many years?

Physical, Time, Presence & Other Requirements

Up to 8 hours of computer keyboarding and handling customer correspondence via phone, emails, chat, and/or video conferencing

Full-Time, Exempt employees work an average of 40 hours per week. Additional hours may be required as necessary.

This role can be performed in an onsite, hybrid, or fully remote capacity.

Up to 15% of domestic travel may be expected

Apply on workforcenow.adp.com About employer

More about this job

Skills

Customer insight
Leadership
Research
Process improvement
Customer experience
Regulatory compliance
Team leadership
Salesforce
Reporting
Onboarding
Monday.com
Presentation skills
Medical devices

Report this job

Work requirements

Jobs in the United States