Jobs in the United States

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Appeals and Audit Research RN
UnitedHealth Group
Glendale, CA
- $60,200 to $107,400 USD / year
Provide coordination of the Recovery Audit Contractor (RAC) audit program, ensuring compliance with regulatory requirements and organizational standards
Added just now
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Care Ambassador
UnitedHealth Group
Dallas, TX · Minneapolis, MN · Tampa, FL · Hartford, CT · Phoenix, AZ
- $20 to $36 USD / hour
…inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a…
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RN Coordinator - Kelsey-Seybold Clinic: Memorial City
UnitedHealth Group
Houston, TX
- $35 to $63 USD / hour
…professional standards. As a coordinator he or she will provide team leadership to enhance the station or unit flow and…
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Clinical BCBA Supervisor
Maraca Learning
Eagle, ID
…best balance between administrative duties, RBT supervision, program development, assessment, and parent…
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Assistant Showroom Manager
Indochino Apparel Inc
Lynnfield, MA
- $23 to $27 USD / hour
Leadership Development: A role designed to fast-track growth into a Showroom Manager position.
Added 1 min ago
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Veterinary Technician - Emergency - Part time
BluePearl Vet, LLC
United States
- $22 to $37 USD / hour
- Part-time
…focused on developing our associates into leaders through talent development programs and leadership workshops. As a member of Mars Veterinary Health, our associates have endless…
Added 1 min ago
Director, Development Services
Stanford
Redwood City, CA
Schedule: Hybrid (minimum 2 days per week on site)
Added 1 min ago
Deputy Director, Workforce Ops & Partnerships - Dallas
Equus
Dallas, TX
The Deputy Director of Workforce Operations and Partnerships, performs highly advanced program administration and managerial tasks; works closely with the Managing Director to plan,…
Added 1 min ago
Supervisor, Business Solutions - Dallas
Equus
Preston, TX
The Business Services Manager (BSM) leads employer engagement and business services strategy to support workforce program outcomes. This role partners closely with business and industry…
Added 1 min ago
MU
Provost
Millikin University (IL)
Decatur, IL
- $74.52 to $81.73 USD / hour
…campus, acting as the primary faculty advocate. Duties include program evaluation and accreditation, advancement of student and faculty success, academic personnel and budget decisions,…
Added 1 min ago
Pharmacy Technician Specialist - Diversion, Galveston
UTMB
Galveston, TX
…and/or recommendations for a variety of purposes for pharmacy leadership as appropriate or as…
Added 1 min ago
Store Manager
Ross Stores, Inc.
JAX, FL
…practices are consistently met. Staffs, trains and develops leadership team to deliver the desired sales and profit results, while maintaining a friendly, easy to shop environment.…
Added 1 min ago
Store Manager - New Store Opening
Joe & the Juice / United States
Corte Madera, CA
Grow your career with structured leadership training, educational support, and development programs designed to help you reach your full potential
Added 1 min ago
Retail- Assistant Store Manager
Clarks
Byron Center, MI
Tuition reimbursement program for both personal and professional growth and development
Added 2 mins ago
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Program Manager - Channel Product Operations
KeyBank National Association
Brooklyn, OH
- $96,000 to $181,000 USD / year
The Program Manager manages a set of interrelated projects, and in some cases, on-going operations to deliver against a common set of business objectives using business acumen, critical…
Added 2 mins ago
WC
Client Relations Management (CRM) Specialist
Waukesha County Technical College
Pewaukee, WI
- $52,400 to $58,950 USD / year
Must possess excellent problem-resolution, organizational, interpersonal, and communication skills
Added 2 mins ago
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Intern – Real Estate Services
Labcorp
Remote, United States
- $20 to $25 USD / hour
Labcorp is a global leader in diagnostic testing and drug development solutions, helping healthcare providers, researchers, and patients make informed decisions that advance care. Join us…
Added 2 mins ago
Manager, Market Operations
Carvana
United States
…potential is tremendous and you’ll always have a direct link to leadership at Carvana’s home office in Phoenix. In return for your hard work, you'll have an opportunity to work at one of…
Added 2 mins ago
Chief of Staff, Student Academic Engagement & Success (HR Title: Director)
SMU
Dallas, TX
…University’s small classes, meaningful research opportunities, leadership development, community service, international study and innovative…
Added 2 mins ago
Senior Electrical Engineer
Bemana
United States
Lead the end-to-end design and development of medium- and/or low-voltage electrical control systems, ensuring alignment with customer specifications, budgets, delivery schedules, and…
Added 3 mins ago
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L&D Intern
AZEK Company
Chicago, IL
- $20 to $25 USD / hour
Support learning needs analysis, content development, instructional design, and evaluation across leadership and employee development initiatives.
Added 3 mins ago
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Retail Sales Specialist - Polo, San Francisco Union Square - Full Time
Macy's
San Francisco, CA
- Full-time
Must have good time management skills
Added 3 mins ago
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MEDICAID PROGRAM MONITOR
State of Louisiana
Baton Rouge, LA
- $25.31 to $49.66 USD / hour
Make a meaningful impact on Louisiana’s Medicaid program by leading the development, evaluation, and delivery of training that supports high-quality services for millions of Louisianans.…
Added 3 mins ago
SO
Administrative Assistant 5
State of Louisiana
East Baton Rouge Parish, LA
- $18.04 to $35.4 USD / hour
…Assistant 5 to provide important administrative support to our leadership team. This is an opportunity to bring your organizational skills, thoughtful communication, and problem-solving…
Added 3 mins ago
SO
IT Statewide Systems Technician 1, 2, 3, 4
State of Louisiana
Baton Rouge, LA
- $22.47 to $40.45 USD / hour
Overseeing the state’s capital construction program

AbleNet

Director, Product Experience

Remote, United States

Apply on workforcenow.adp.com About employer

Applications open in a new tab.

Job details

Education: Bachelor’s degree
Working hours: 40 hours per week
Posting language: English

Original job description

POSITION SUMMARY:

The Director, Product Experience owns the customer journey that begins the moment a QuickTalker Freestyle ships, ensuring AAC success. This leader is responsible for building and continuously evolving a process to gather, understand, and act on customer insights to help every communicator reach the best possible outcomes. With a heavy focus on device utilization and AAC stewardship, this leader is committed to every communicator having an empowered and inspired team around them that supports using the device every day, in every place, with every partner. By reducing the workload of SLPs, particularly in device setup, customization, and training, this leader helps clinicians serve more clients with confidence, which fuels adoption, family enthusiasm, and growth for AbleNet. This is a player-coach role: the Director sets direction and personally builds, tests, and ships alongside a small team, and does so with urgency and a bias toward learning by doing. This role requires embracing technology and alignment with AbleNet’s Guiding Principles, 7-Rules of Engagement, and 5-Tenets of Leadership.

POSITION RESPONSIBILITIES:

Journey Strategy: Own the strategy, roadmap, and execution of the post-ship customer journey, including the KPIs and dashboards that measure it.
Utilization: Own and execute the Product Experience Program, driving device utilization and user outcomes by identifying, launching, measuring, and improving on initiatives that help users of the QuickTalker Freestyle succeed with their devices.
Agile Operating Model: Build, run, and continuously evolve a lightweight agile process that connects research and user insights to the backlog, sprints, MVPs, and a continuous improvement cycle that favors small bets, fast learning, and minimal process.
AbleNet Support Hub: Lead the strategy for the Support Hub, working cross-functionally to develop innovative self-service solutions and customer education initiatives that reduce support demand on customer-facing teams and reduce the time SLPs and families spend on setup, customization, and training.
Product Experience Creative Design: Direct, and contribute hands-on to, creative that supports all Product Experience efforts, ensuring materials are consistent, high-quality, accessible, and aligned with AbleNet brand standards.
Warranty Partnership: Partner with Product Management senior leadership on warranty cost and claims trends, and lead self-service and experience initiatives that reduce avoidable claims and contribute to gross margin.
Product Input: Serve as the voice of the user in the product design and development process. Provide insight and be consulted on decisions that affect the customer experience.
Cross-Functional Alignment: Work with CX, Marketing, Operations, Compliance, Medical Funding, and Executive Leadership to align journey initiatives with enterprise goals and partner on research priorities and shared utilization measures.
Team Leadership: Lead, mentor, and grow the Product Experience team, and prioritize team and vendor resources in a way that balances strategy with hands-on execution.
Compliance and Accessibility: Ensure that customer-facing content and programs meet applicable regulatory, funding, and accessibility requirements.
All other duties as assigned by manager.

CORE COMPETENCIES, SKILLS & ABILITIES:

Strategic thinking with the ability to set a clear vision for the customer journey and turn it into a practical, prioritized roadmap.
Proven ability to stand up processes and programs from scratch, including lightweight agile practices that emphasize testing, learning, and iteration over heavy process.
Ability to balance leadership with hands-on execution, moving fluidly between setting direction and doing the work.
Strong cross-functional leadership and influence, especially in shared-ownership situations, with a focus on best outcomes.
Experience leading small teams and managing vendors, budgets, and creative or content work.
Deep curiosity about end users, with a track record of using research and customer insight to drive product and program decisions.
Analytical mindset with the ability to define KPIs, build dashboards, and turn data into action. Proficiency with Salesforce reporting preferred.
Experience with self-service platforms, knowledge-base strategy, customer onboarding, or customer education programs.
Working knowledge of agile tools and practices. Experience with monday.com preferred.
Excellent written, verbal, and presentation skills, including the ability to tell a compelling, data-informed story to executives.
Familiarity with the regulatory and quality environment of medical devices.

POSITION REQUIREMENTS:

Education & Experience Will experience be accepted in lieu of education requirements?

Bachelor’s degree required; MBA or advanced degree in a related field preferred
10+ years of progressive experience in product management, product experience, or customer-journey roles, preferably in medical devices, healthcare, or assistive technology
3+ years of people-leadership experience
Background in speech-language pathology and AAC preferred

☐ Yes ☒ No If yes, how many years?

Physical, Time, Presence & Other Requirements

Up to 8 hours of computer keyboarding and handling customer correspondence via phone, emails, chat, and/or video conferencing

Full-Time, Exempt employees work an average of 40 hours per week. Additional hours may be required as necessary.

This role can be performed in an onsite, hybrid, or fully remote capacity.

Up to 15% of domestic travel may be expected

Apply on workforcenow.adp.com About employer

More about this job

Skills

Customer insight
Leadership
Research
Process improvement
Customer experience
Regulatory compliance
Team leadership
Salesforce
Reporting
Onboarding
Monday.com
Presentation skills
Medical devices

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Work requirements

Jobs in the United States