Intake & Operations Manager

AbilityPath is hiring an Intake and Operations Manager

Are you passionate about supporting adults with developmental disabilities to thrive, build skills, and create meaningful pathways to employment and community inclusion?

JOIN OUR TEAM to lead program operations and inspire staff in delivering high-quality adult and employment services.

Compensation: $70,000–$80,000 annually (based on education and experience)

Schedule: Full-time, Monday – Friday

WHAT WE OFFER – Employee Benefits:

At AbilityPath, we support career development, employee wellness, and recognition.

• 4 weeks of PTO

• 10 paid holidays

• Medical, dental, and vision benefits upon hire

• 401(k) plan with employer match

• Performance bonuses

• Educational reimbursement for ongoing professional development

WHO WE ARE:

AbilityPath is a non-profit organization that provides a lifespan of services for people with intellectual and developmental disabilities. Our mission is to accept, respect, and include people of all abilities. We are committed to diversity, equity, and inclusion (DEI) learning and building a community where all people can thrive.

ABOUT THE ROLE – What We Value:

As an Intake & Operations Manager, you will oversee participant intake for our programs, transportation operations, and administrative processes across Adult & Youth Services. Working collaboratively with program teams, families, community partners, and leadership, you will ensure a seamless enrollment experience, safe and reliable transportation, and efficient operational systems that support program success.

• Intake & Enrollment Management: Oversee the centralized intake pipeline, track prospective participants from initial inquiry through enrollment, and ensure timely coordination of screenings, tours, assessments, and required documentation.

• Participant & Family Support: Serve as a primary point of contact for prospective participants, families, and support teams, providing responsive communication, guidance, and support throughout the enrollment process.

• Community Outreach & Partnerships: Build and maintain relationships with regional centers, school districts, and community organizations to strengthen referral networks, increase program awareness, and support enrollment growth.

• Transportation & Fleet Operations: Manage daily transportation logistics, including vehicle assignments, route optimization, dispatch coordination, and fleet maintenance to ensure safe, reliable, and efficient participant transportation.

• Safety & Compliance: Promote transportation safety through driver training, vehicle monitoring, maintenance oversight, and preparation for routine fleet audits.

• Administrative Operations & Process Improvement: Support administrative functions, reporting, and audit preparation while identifying opportunities to streamline workflows, leverage technology, and improve operational efficiency.

• Strategic Planning & Collaboration: Partner with leadership and program teams to evaluate transportation needs, improve resource allocation, and develop scalable operational solutions that support organizational growth.

EDUCATION I QUALIFICATIONS:

• preferred B.A. in a relevant field

• Minimum of 1 year admin experience preferred

• Strong skills, communication, organization and systems

• Ability to manage reporting, workflows and compliance

• Commitment to inclusion and supporting individuals of all abilities

HIRING REQUIREMENTS:

• Valid California Driver’s License with 3 years clean driving record (if applicable)

• Proof of negative TB test

• Verification of physical clearance

• Passing a criminal fingerprint clearance

• 21 years of age for driving positions; 18 years or older otherwise

PHYSICAL REQUIREMENTS:

• Ability to lift/support at least 40 lbs. as needed

• Sit, stand, stoop, and bend frequently

• Walk for extended periods, supporting adults on community outings

• Drive company vehicles to transport participants

EQUAL EMPLOYMENT OPPORTUNITY:

AbilityPath is an equal opportunity employer. We strongly encourage BIPOC, LGBTQ+, and marginalized candidates to apply. Employment decisions are based on merit and without discrimination against any protected characteristic. We want to have the best available persons in every job. Our policy prohibits unlawful discrimination on the basis of race, religion (including religious dress and grooming practices), color, national origin, gender identity, gender expression, ancestry (including language-use restrictions and possession of a driver’s license), citizenship, physical or mental disability, genetic characteristics, genetic information, marital status, domestic partner status, family care status, sex (including pregnancy, childbirth, or related medical conditions), age, sexual orientation, legally protected medical condition, military or veteran status, or other consideration made unlawful by applicable federal, state, or local laws. AbilityPath will not tolerate any unlawful discrimination against, harassment of, or disrespectful or unprofessional conduct toward an employee based upon any of the protected characteristics listed above or based on the perception that anyone has any of those characteristics or is associated with a person who has or is perceived as having any of those characteristics. All such discrimination is unlawful.