RB Residential Support Staff Team Lead

Position Summary:

The RSS Team Lead is a working lead responsible for coordinating Residential Support Staff activities during assigned shifts in a 24/7 mental health residential treatment environment. In addition to providing direct resident supervision and support, the Team Lead promotes a safe, therapeutic milieu, reinforces operational standards, supports RSS onboarding and coaching, monitors task completion and documentation, and serves as the primary shift-level point of contact for operational issues. The Team Lead escalates clinical concerns to Nursing or the Mental Health Professional (MHP) and personnel matters to the Operations Manager.

1. Shift Leadership and Staff Accountability

• Assign and prioritize RSS shift responsibilities, including rounds, resident support, schedule coverage, and facility tasks.
• Monitor completion of assigned duties, provide real-time coaching, and promptly address gaps in performance or adherence to procedures.
• Support new RSS employees through orientation, shadowing, skill demonstration, and reinforcement of facility protocols.
• Coordinate shift handoffs and communicate unresolved issues, staffing concerns, and follow-up items to the RSS Supervisor.
• Model professional boundaries, teamwork, reliability, and appropriate resident interactions; escalate recurring performance concerns to the RSS Supervisor.

2. Resident Supervision and Safety

• Participate in direct resident supervision and ensure required safety checks and rounds are completed and documented according to protocol.
• Monitor resident behavior and interactions, using approved non-violent crisis intervention (NCI) or de-escalation techniques within training and policy.
• Assist residents with activities of daily living (ADLs), including hygiene, room cleanliness, and physical health needs.
• Identify and immediately escalate resident safety risks or clinical concerns to Nursing or the MHP on duty.

3. Milieu Management and Daily Operations

• Coordinate execution of the daily facility schedule, including meals, clinical groups, appointments, community meetings, and recreational activities.
• Lead assigned non-clinical psychoeducational activities and help maintain a consistent, supportive therapeutic environment.
• Assist with admissions and resident orientation, including baggage searches and facility tours according to policy.
• Monitor cleanliness, supplies, and facility readiness; report maintenance and safety hazards to the Operations Manager.
• Provide or coordinate resident transportation to off-site appointments as assigned and authorized.

4. Documentation, Quality, and Communication

• Review shift logs, rounds, incident reporting, and resident-related EMR documentation for timely completion and accuracy; address omissions within role authority.
• Ensure clear, detailed handoffs between shifts and communicate significant resident or operational developments to appropriate team members.
• Support incident response, timely reporting, and follow-up in accordance with established protocols.
• Assist with vitals or supervised toxicology screenings when requested by the medical team and permitted by training and policy.

Qualifications

• High school diploma or GED required.
• At least 2 years prior experience in behavioral health, residential treatment, or direct care required; demonstrated ability to mentor or coordinate peers preferred.
• Valid driver’s license and clean driving record; strong communication, organization, documentation, and de-escalation skills.
• Ability to maintain confidentiality (HIPAA), professional boundaries, and composure in high-stress situations.

Certifications and Clearances

• Must pass all state-mandated background checks.
• Current CPR/First Aid certification (or ability to obtain during onboarding).
• Certification in a recognized crisis intervention model (e.g., CPI, NCI) is preferred.
• Valid Driver’s License with a clean driving record.

Knowledge and Skills

• Ability to maintain strict professional boundaries and confidentiality (HIPAA).
• Strong interpersonal skills and the ability to remain calm and empathetic in high-stress situations.
• Basic computer literacy for documentation and communication.

Physical Requirements

• Ability to stand or walk for extended periods (8–12-hour shifts).
• Ability to lift up to 25 lbs.
• Ability to physically intervene in the event of a behavioral crisis according to trained safety protocols.