Find work in the United States.

A simpler way to find your next job.

Jobs in the United States

25+ jobs

Save this search

Added just now
R&D Engineer
Zeus
San Jose, CA · SAN JOSE, CA
This position is responsible for aspects of the product design and development of a project with a focus on innovative medical devices that address the customer needs for a complete…
Added just now
Digital Engineer Software
SAIC
San Diego, CA
SAIC is seeking a Digital Engineer (Software) to serve as the lead for SW Configuration/Release management lead, supporting the integration and continuous improvement of the Joint Fires…
Added 1 min ago
Manager I, Process Engineer
Worley
Lakeland, FL
Provides discipline oversight and technical direction to process engineering services to JESA Technologies and its customers, including technical support and supervision within the process…
Added 1 min ago
SR R&D/PRODUCT DVL ENGINEER
TE Connectivity
MIDDLETOWN, PA
As a Sr. Product Dvl Engineer in the Signal Integrity team you will focus on the electrical design, simulation, and verification-validation testing of high speed products in the connector…
Added 2 mins ago
A
Civil Engineer
Actalent
Brooklyn, NY
- $75,000 to $100,000 USD / year
Job Title: Civil EngineerJob DescriptionThis Civil Engineer role focuses on performing detailed civil design for roadway geometrics, grading, and drainage systems while supporting both…
Added 2 mins ago
Lead Process Engineer
Actalent
Springfield, VA
Job Title: Lead Process EngineerJob DescriptionThe Lead Process Engineer oversees the operations and team members of a new polymer facility, ensuring a smooth transition from the existing…
Added 2 mins ago
A
Protection And Control Engineer
Actalent
Homestead, PA
- $45.67 to $65 USD / hour
Job Title: Remote Protection and Control EngineerJob DescriptionThe Protection and Control Engineer develops and supports highquality protection and control design packages for transmission…
Added 2 mins ago
Mechanical Design Engineer
Actalent
Mentor, OH
Job DescriptionThe Mechanical Design Engineer role leads the end-to-end development of heavy-duty truck accessories and systems for commercial and vocational truck platforms. You will focus…
Added 2 mins ago
Designer
Actalent
Seven Hills, OH
Job DescriptionThe Mechanical Designer on the New Product Development team plays a key role in transforming initial concepts into fully realized product designs. You will work closely with…
Added 2 mins ago
Cad Designer
Actalent
Racine, WI
…for professional growth, including advancement into a design engineer role, and participation in profitsharing…
Added 2 mins ago
6604 - Product Reliability Engineer
Verista, Inc.
Indianapolis, IN · Fishers, IN
We are seeking a Product Reliability Engineer to support the evaluation, analysis, and improvement of mechanical and electrical product designs. The ideal candidate will have a…
Added 2 mins ago
Project Engineer
Baker Construction
Point Pleasant, WV
The Project Engineer supports field activities and spends a majority of time working with the Project Manager supporting project administration on multiple small projects, or one medium to…
Added 3 mins ago
KC
Structural Engineer - Own Projects. Build Relationships. Drive Results.
KPFF Consulting Engineers
Washington, DC
- $105,000 to $115,000 USD / year
…build upon client relationships, and manage work from proposal development through construction and project closeout. You'll have the opportunity to drive project success, expand your…
Added 4 mins ago
Staff Software Development Engineer – iOS
CVS Health
Remote, United States
…are seeking a highly skilled and innovative Staff Software Development Engineer – iOS to join our growing digital engineering organization. This Staff Engineering role offers the…
Added 4 mins ago
Account Manager II
Arrow Electronics
Tulsa, OK
…revenue growth within accounts. Handles renewals, relationship development, and upsells, leveraging solutions, services, and new offerings. Supports assigned client base and responds timely…
Added 4 mins ago
Software Engineer, Systems ML
Meta
Oklahoma City, OK
Meta is seeking a Software Engineer to join our Systems ML Engineering team, focused on building and optimizing the machine learning infrastructure that powers Meta's products at massive…
Added 4 mins ago
Manufacturing Engineer College Co-Op
GKN Driveline North America Inc. (Delaware)
Sanford, NC
Manage capital projects, including: development of equipment specification, coordination of equipment runoffs, installation of equipment, and management of outside contractors.
Added 4 mins ago
Senior Data Engineer
Highmark Health
Oklahoma City, OK
This role is an integral senior member of a technical team, responsible for supporting the design, development, and maintenance of the organization's data infrastructure, ensuring the…
Added 5 mins ago
Project Engineer
Terracon
Carmel, IN · Indianapolis, IN
…engineering analysis, calculations, and recommendations, design and development of plans and specifications, observation and inspection, and the writing, preparation, and review of related…
Added 6 mins ago
GCP Data Engineer (Vertex AI)
Capgemini
New York, NY, NY
Build agents with the Agent Development Kit ADK and deploy them on Agent Engine integrate tools and APIs
Added 6 mins ago
C
Junior Python AI FullStack Engineer
Capgemini
New York, NY, NY
- $56,186 to $87,556 USD / year
3+ years full stack software development experience building enterprise APIs and web applications including Python, AI, SQL, NodeJS, AWS, NLP & Search ML.
Added 6 mins ago
C
Senior Data Scientist Engineer
Capgemini
Atlanta, GA, GA
- $103,330 to $128,656 USD / year
9+ years of hands-on experience in AI development, data analysis, and machine learning techniques and experience putting Machine Learning models into production.
Added 6 mins ago
C
Python AI FullStack Engineer
Capgemini
New York, NY, NY
- $80,420 to $106,050 USD / year
6+ years full stack software development experience building enterprise APIs and web applications including Python, AI, SQL, NodeJS, AWS, NLP & Search ML.
Added 7 mins ago
BC
Project Engineer - Denver, CO
Baker Concrete Const
Littleton, CO
- $31,533 USD / year
The Project Engineer supports field activities and spends a majority of time working with the Project Manager supporting project administration on multiple small projects, or one medium to…
Added 7 mins ago
Q
Endpoint Engineer - 1071
Quantinuum
Broomfield, CO
- $115,000 to $155,000 USD / year
We are seeking an Endpoint Engineer in our Broomfield, CO, Location. Quantinuum believes that employees work better, more efficiently and more collaboratively in close proximity to other…

AbbVie

Contact Center Technology Engineer

North Chicago, IL, United States

Salary: $65,500

Apply About employer

Applications open in a new tab.

Job details

Pay: Salary: $65,500
Experience: Bachelor's Degree in Information Technology, Engineering, Business, Operations, or any related field with 2 years of experience, or Associate's Degree plus 6 years of experience.
Posting language: English
Posted: Nov 3, 2026

Original job description

Company Description

About AbbVie

AbbVie's mission is to discover and deliver innovative medicines and solutions that solve serious health issues today and address the medical challenges of tomorrow. We strive to have a remarkable impact on people's lives across several key therapeutic areas including immunology, oncology, and neuroscience - and products and services in our Allergan Aesthetics portfolio. For more information about AbbVie, please visit us at www.abbvie.com. Follow @abbvie on LinkedIn, (https://www.linkedin.com/company/abbvie/) Facebook, Instagram (https://www.instagram.com/abbvie/) , X (https://twitter.com/abbvie) and YouTube. (https://www.youtube.com/user/AbbVie)

Job Description

The Contact Center Technology Engineer supports the delivery, operation, and continuous improvement of OneHUB contact center technology capabilities. This is a junior technical role designed to build future contact center engineering talent through exposure to platform support, enhancement delivery, release management, testing, business discovery, and incident management.

Working under the guidance of senior engineers and platform leaders, this role develops knowledge of contact center technologies, customer engagement processes, solution delivery practices, and operational support models. The role participates in discovery and requirements clarification without serving as a traditional Business Systems Analyst or primary requirements owner.

The position supports future growth into advanced contact center engineering and platform leadership roles by helping the individual learn how operational needs, user feedback, and business challenges translate into technology enhancement opportunities and delivery requirements.

Responsibilities:

Platform Support & Operations

Support day-to-day operation of contact center technologies and related business processes.
Assist with troubleshooting, incident resolution, issue triage, and escalation activities.
Partner with vendors, operations teams, support teams, and senior engineers to maintain platform stability and service quality.

Technology Delivery & Enhancements

Participate in platform enhancement and technology delivery activities that improve customer, patient, and agent experiences.
Assist with configuration support, validation, testing, deployment support, and operational readiness activities.
Build knowledge of contact center platforms, automation capabilities, customer engagement solutions, and delivery practices.

Release Management

Support release planning, deployment readiness, implementation validation, and post-release monitoring activities.
Participate in testing, defect tracking, change management, operational readiness, and release documentation efforts.
Help ensure production changes are communicated, validated, and handed off appropriately to support teams.

Business Discovery & Requirements Clarification

Participate in discussions with business stakeholders and operations teams to understand business needs, user feedback, and operational challenges.
Help translate operational needs, user feedback, and business challenges into technology enhancement opportunities and delivery requirements.
Document enhancement requests, user impacts, workflow observations, and solution opportunities to support senior engineers and product partners.
Develop understanding of customer journeys, agent workflows, contact center operations, and performance drivers to support better technology delivery.

Documentation & Development

Maintain support procedures, knowledge articles, troubleshooting guides, release notes, and operational documentation.
Develop technical, operational, and business knowledge through hands-on work, mentorship, and project participation.
Follow corporate standards related to security, privacy, compliance, change management, and technology governance.

Qualifications

Required:

Bachelor's Degree in Information Technology, Engineering, Business, Operations, or any related field with 2 years of experience, or Associate's Degree plus 6 years of experience.
Experience supporting enterprise applications, technology platforms, or business systems.
Strong problem-solving, communication, documentation, and organizational skills.
Ability to learn new technologies, business processes, delivery practices, and support models quickly.
Interest in developing expertise in contact center technology, customer experience platforms, release management, and technology delivery.

Preferred:

Experience supporting contact center platforms, CRM systems, service platforms, or customer engagement technologies.
Experience participating in technology releases, testing activities, change management, or operational support processes.
Exposure to customer service operations, healthcare, pharmaceutical, patient services, or regulated environments.
Familiarity with automation, AI-enabled solutions, conversational technologies, or digital customer engagement capabilities.

Additional Information

Applicable only to applicants applying to a position in any location with pay disclosure requirements under state or local law:

The compensation range described below is the range of possible base pay compensation that the Company believes in good faith it will pay for this role at the time of this posting based on the job grade for this position. Individual compensation paid within this range will depend on many factors including geographic location, and we may ultimately pay more or less than the posted range. This range may be modified in the future.
We offer a comprehensive package of benefits including paid time off (vacation, holidays, sick), medical/dental/vision insurance and 401(k) to eligible employees.
This job is eligible to participate in our short-term incentive programs.

Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, incentive, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole and absolute discretion unless and until paid and may be modified at the Company’s sole and absolute discretion, consistent with applicable law.

AbbVie is an equal opportunity employer and is committed to operating with integrity, driving innovation, transforming lives and serving our community. Equal Opportunity Employer/Veterans/Disabled.

US & Puerto Rico only - to learn more, visit https://www.abbvie.com/join-us/equal-employment-opportunity-employer.html

US & Puerto Rico applicants seeking a reasonable accommodation, click here to learn more:

https://www.abbvie.com/join-us/reasonable-accommodations.html

AbbVie is an equal opportunity employer and is committed to operating with integrity, driving innovation, transforming lives and serving our community. Equal Opportunity Employer/Veterans/Disabled.

US & Puerto Rico only - to learn more, visit https://www.abbvie.com/join-us/equal-employment-opportunity-employer.html

US & Puerto Rico applicants seeking a reasonable accommodation, click here to learn more:

https://www.abbvie.com/join-us/reasonable-accommodations.html

Salary: $65,500

Apply About employer

More about this job

Skills

Process improvement
Business processes
Troubleshooting
Monitor activities
Change management
Documentation
Workflow
Business knowledge
Computer technology
Problem solving
Communication skills
Organizational skills
Customer experience
Customer service
Compensation and benefits

Report this job