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Added 2 mins ago
CG
MAINTENANCE TECHNICIAN (FULL TIME)
Compass Group
Houston, TX
- $17 to $26 USD / hour
- Full-time
…includes Environment, Health & Safety, Facilities Maintenance & Engineering, Sustainability, Janitorial & Industrial Cleaning, Laboratory Support and Workplace solutions. This…
Added 2 mins ago
CG
JANITOR (FULL TIME)
Compass Group
Milpitas, CA
- $23 USD / hour
- Full-time
…includes Environment, Health & Safety, Facilities Maintenance & Engineering, Sustainability, Janitorial & Industrial Cleaning, Laboratory Support and Workplace solutions. This…
Added 2 mins ago
Healthcare Supply Chain - Program Specialist
CAPSA SOLUTIONS LLC
Houston, TX
System Implementation and Support: Assist with system installations and provide post-installation support and training.
Added 2 mins ago
Estimator
Mead Lumber
Ankeny, IA
High school diploma or GED required; Associate's or Bachelor's degree in Construction Management, Business, Engineering, Building Materials, or a related field preferred.
Added 2 mins ago
Engineering\Operations Project Manager
PacifiCorp
SALT LAKE CITY, UT
…a department manager,this position oversees and manages the engineering design of large power transmission and distribution capital projects that require considerable resources and high…
Added 3 mins ago
SAP Tech Lead (App dev, BTP, Integration, SAP AI)-Senior Manager
PwC
Salt Lake City, UT
…at PwC, you will help teams design, configure, develop, and support SAP technologies that improve operational efficiency and align with business…
Added 3 mins ago
Senior Data Engineer
Highmark Health
Salt Lake City, UT
…solution-oriented, and capable of collaborating across multiple teams to support a broad range of data initiatives. The incumbent and team will be involved in every aspect of the data…
Added 3 mins ago
Engineer
PREFIX CORPORATION
Rochester Hills, MI
Bachelor’s degree in Mechanical Engineering or Associate’s Degree with equivalent experience.
Added 5 mins ago
Constructability Detailer (35380)
CEC FACILITIES LLC
Irving, TX
…documents and developing detailed installation drawings that support efficient and accurate field execution. This role ensures designs are constructible, coordinated, and aligned with field…
Added 11 mins ago
FK
Lead Reliability Technician
Fresenius Kabi USA, LLC
Warrendale, PA · PA
- $30 to $32 USD / hour
Configure and coordinate complex test samples, equipment, fixtures, and data-collection systems; collaborate with engineering to help design, build, implement, refine, and support…
Added 12 mins ago
Product Associate - Merchant Service Data Platform
JPMC page
Palo Alto, CA
Partner with product managers, engineering teams, data stakeholders, and business users to support backlog refinement, prioritization, and delivery
Added 12 mins ago
Product Associate - Merchant Service Data Platform - Payments
JPMC page
Palo Alto, CA
Partner with product managers, engineering teams, data stakeholders, and business users to support backlog refinement, prioritization, and delivery
Added 13 mins ago
Sr Safety Manager
Gilbane Building Company
Orlando, FL
Provides development, support, and mentorship for Safety Managers under oversight
Added 13 mins ago
English Semester Lecturer (Marion Campus)
The Ohio State University
United States
…opportunities; easy access to faculty and staff; staff resources to support academic achievement), but also the personal success of students through 28 student organizations, mental health…
Added 13 mins ago
Education Semester Lecturer (Marion Campus)
The Ohio State University
United States
…opportunities; easy access to faculty and staff; staff resources to support academic achievement), but also the personal success of students through 28 student organizations, mental health…
Added 13 mins ago
A
Manufacturing Technician-direct Hire Opportunity
Actalent
Fall River, MA
- $22 to $34 USD / hour
Collaborate with Manufacturing, Packaging, Engineering, Validation, Maintenance, Automation, Quality, and other support teams.
Added 13 mins ago
A
Assistant Project Manager
Actalent
Wilson, NC
- $30 to $40 USD / hour
Associate or Bachelors degree in Construction Management, Electrical Engineering, or a related field, or equivalent electrical field experience.
Added 13 mins ago
Manufacturing Engineer
Actalent
Greenville, SC
…work directly with advanced CNC machinery, interpret complex engineering blueprints, and ensure that close tolerance requirements are consistently achieved. The position combines hands-on…
Added 13 mins ago
A
NVH Chassis Dyno
Actalent
Milford, MI
- $23 to $35 USD / hour
Job Title: NVH / Chassis Dyno TechnicianJob DescriptionThis role provides hands-on technician support for noise and vibration (NVH) and chassis dynamometer testing in a full-vehicle lab…
Added 13 mins ago
A
Emissions Testing Technician
Actalent
Milford, MI
- $20 to $25 USD / hour
…focus on EPA testing for mileage and emission standards. As an Associate Technician, you will demonstrate basic knowledge, skills, training, and learning ability that you can use in other…
Added 13 mins ago
A
Test Technician- Intrusion
Actalent
Milford, MI
- $24 to $33 USD / hour
…first shift from 7:00 AM to 3:30 PM. The ideal candidate will support various tasks related to body sealing, water intrusion, and vehicle dynamics, demonstrating exceptional communication…
Added 14 mins ago
CSS Rep
Arrow Electronics
Milton, GA
Responsible for the day-to-day sales activities, sales support and customer service tasks for specified customers and assigned accounts. Researches and responds to customer inquiries.…
Added 14 mins ago
CSS Rep
Arrow Electronics
Milton, GA
Responsible for the day-to-day sales activities, sales support and customer service tasks for specified customers and assigned accounts. Researches and responds to customer inquiries.…
Added 15 mins ago
A
Field Estimator
Actalent
Savannah, GA
- $25 to $33 USD / hour
High school diploma or equivalent is typically required. Some positions may prefer candidates with an associate degree or relevant coursework in electrical engineering technology or a…
Added 16 mins ago
Process Improvement Professional 2
Humana Inc.
Remote, United States
…reduced cost. Determines how new information technologies can support re-engineering business processes. May specialize in one or more of the following areas: benchmarking, business process…

AbbVie

Contact Center Technology Engineer

North Chicago, IL, United States

Salary: $65,500

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Job details

Pay: Salary: $65,500
Experience: Bachelor's Degree in Information Technology, Engineering, Business, Operations, or any related field with 2 years of experience, or Associate's Degree plus 6 years of experience.
Posting language: English
Posted: Nov 3, 2026

Original job description

Company Description

About AbbVie

AbbVie's mission is to discover and deliver innovative medicines and solutions that solve serious health issues today and address the medical challenges of tomorrow. We strive to have a remarkable impact on people's lives across several key therapeutic areas including immunology, oncology, and neuroscience - and products and services in our Allergan Aesthetics portfolio. For more information about AbbVie, please visit us at www.abbvie.com. Follow @abbvie on LinkedIn, (https://www.linkedin.com/company/abbvie/) Facebook, Instagram (https://www.instagram.com/abbvie/) , X (https://twitter.com/abbvie) and YouTube. (https://www.youtube.com/user/AbbVie)

Job Description

The Contact Center Technology Engineer supports the delivery, operation, and continuous improvement of OneHUB contact center technology capabilities. This is a junior technical role designed to build future contact center engineering talent through exposure to platform support, enhancement delivery, release management, testing, business discovery, and incident management.

Working under the guidance of senior engineers and platform leaders, this role develops knowledge of contact center technologies, customer engagement processes, solution delivery practices, and operational support models. The role participates in discovery and requirements clarification without serving as a traditional Business Systems Analyst or primary requirements owner.

The position supports future growth into advanced contact center engineering and platform leadership roles by helping the individual learn how operational needs, user feedback, and business challenges translate into technology enhancement opportunities and delivery requirements.

Responsibilities:

Platform Support & Operations

Support day-to-day operation of contact center technologies and related business processes.
Assist with troubleshooting, incident resolution, issue triage, and escalation activities.
Partner with vendors, operations teams, support teams, and senior engineers to maintain platform stability and service quality.

Technology Delivery & Enhancements

Participate in platform enhancement and technology delivery activities that improve customer, patient, and agent experiences.
Assist with configuration support, validation, testing, deployment support, and operational readiness activities.
Build knowledge of contact center platforms, automation capabilities, customer engagement solutions, and delivery practices.

Release Management

Support release planning, deployment readiness, implementation validation, and post-release monitoring activities.
Participate in testing, defect tracking, change management, operational readiness, and release documentation efforts.
Help ensure production changes are communicated, validated, and handed off appropriately to support teams.

Business Discovery & Requirements Clarification

Participate in discussions with business stakeholders and operations teams to understand business needs, user feedback, and operational challenges.
Help translate operational needs, user feedback, and business challenges into technology enhancement opportunities and delivery requirements.
Document enhancement requests, user impacts, workflow observations, and solution opportunities to support senior engineers and product partners.
Develop understanding of customer journeys, agent workflows, contact center operations, and performance drivers to support better technology delivery.

Documentation & Development

Maintain support procedures, knowledge articles, troubleshooting guides, release notes, and operational documentation.
Develop technical, operational, and business knowledge through hands-on work, mentorship, and project participation.
Follow corporate standards related to security, privacy, compliance, change management, and technology governance.

Qualifications

Required:

Bachelor's Degree in Information Technology, Engineering, Business, Operations, or any related field with 2 years of experience, or Associate's Degree plus 6 years of experience.
Experience supporting enterprise applications, technology platforms, or business systems.
Strong problem-solving, communication, documentation, and organizational skills.
Ability to learn new technologies, business processes, delivery practices, and support models quickly.
Interest in developing expertise in contact center technology, customer experience platforms, release management, and technology delivery.

Preferred:

Experience supporting contact center platforms, CRM systems, service platforms, or customer engagement technologies.
Experience participating in technology releases, testing activities, change management, or operational support processes.
Exposure to customer service operations, healthcare, pharmaceutical, patient services, or regulated environments.
Familiarity with automation, AI-enabled solutions, conversational technologies, or digital customer engagement capabilities.

Additional Information

Applicable only to applicants applying to a position in any location with pay disclosure requirements under state or local law:

The compensation range described below is the range of possible base pay compensation that the Company believes in good faith it will pay for this role at the time of this posting based on the job grade for this position. Individual compensation paid within this range will depend on many factors including geographic location, and we may ultimately pay more or less than the posted range. This range may be modified in the future.
We offer a comprehensive package of benefits including paid time off (vacation, holidays, sick), medical/dental/vision insurance and 401(k) to eligible employees.
This job is eligible to participate in our short-term incentive programs.

Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, incentive, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole and absolute discretion unless and until paid and may be modified at the Company’s sole and absolute discretion, consistent with applicable law.

AbbVie is an equal opportunity employer and is committed to operating with integrity, driving innovation, transforming lives and serving our community. Equal Opportunity Employer/Veterans/Disabled.

US & Puerto Rico only - to learn more, visit https://www.abbvie.com/join-us/equal-employment-opportunity-employer.html

US & Puerto Rico applicants seeking a reasonable accommodation, click here to learn more:

https://www.abbvie.com/join-us/reasonable-accommodations.html

AbbVie is an equal opportunity employer and is committed to operating with integrity, driving innovation, transforming lives and serving our community. Equal Opportunity Employer/Veterans/Disabled.

US & Puerto Rico only - to learn more, visit https://www.abbvie.com/join-us/equal-employment-opportunity-employer.html

US & Puerto Rico applicants seeking a reasonable accommodation, click here to learn more:

https://www.abbvie.com/join-us/reasonable-accommodations.html

Salary: $65,500

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More about this job

Skills

Process improvement
Business processes
Troubleshooting
Monitor activities
Change management
Documentation
Workflow
Business knowledge
Computer technology
Problem solving
Communication skills
Organizational skills
Customer experience
Customer service
Compensation and benefits

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