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Added 2 mins ago
G
Senior Revenue Operations Analyst, Sales Compensation
Gong.io
NY
- $100,000 to $145,000 USD / year
The Senior Revenue Operations Analyst, Sales Compensation is the hands-on operator of Gong's commission engine. You will run the monthly commissions cycle for Sales, SDR, and Partnerships,…
Added 3 mins ago
Systems Analyst (Site Reliability Engineer) On-Sire, Oak Ridge, TN
Hewlett Packard Enterprise
All, TN
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Added 3 mins ago
Systems Analyst (Site Reliability Engineer) On-Site, Oakridge, TN
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All, TN
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Added 13 mins ago
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Added 14 mins ago
Systems Analyst (Site Reliability Engineer) On-Sire, Oak Ridge, TN
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Added 14 mins ago
Systems Analyst (Site Reliability Engineer) On-Site, Oakridge, TN
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Added 17 mins ago
IT Senior Project Manager
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Added 18 mins ago
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Remote, United States
Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword - it’s a way of life.…
Added 18 mins ago
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Seneca Gaming Corporation
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Added 23 mins ago
XE
Environmental Analyst III or IV - Amarillo, TX
Xcel Energy Services Inc
Amarillo, TX
- $73,700 to $102,733 USD / year
…managing compliance requirements for the air, water, and waste programs, as well as other related compliance activities. This position is in-person at the plant site 5 days a…
Added 26 mins ago
MS
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Manage the daily operations of the registration component of the Office of the Registrar in accordance with FERPA and university rules and regulations
Added 30 mins ago
UG
Senior Data Analyst – Genius Hub
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- $91,700 to $163,700 USD / year
Experience in healthcare, customer experience, operations, or contact center analytics
Added 33 mins ago
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Professional development, training, and tuition reimbursement programs
Added 33 mins ago
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Added 38 mins ago
Summer 2027 Vulnerability Management Analyst Undergraduate Intern
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Added 41 mins ago
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The Office of Human Resources is seeking a detail-oriented and customer-focused Human Capital Management Analyst to support payroll, employee services, benefits, and human resources…
Added 45 mins ago
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SAP ECP Techofunctional Analyst - HYBRID IN OHIO
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…time off, life and disability insurance, employee assistance programs, wellness initiatives, tuition reimbursement, and ongoing training and career development…
Added 47 mins ago
Service Center Support Desk Analyst
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…of the Executive Office of U.S. Attorney's (EOUSA) Network Operations Services (NOS), the Service Center provides 24x7x365 Tier 2 Technical Helpdesk and Operations support to over 252…
Added 47 mins ago
Quality Assurance Analyst
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Added 49 mins ago
BH
Systems Accounts Resolution Analyst Full Time 40 hours
BRISTOL HOSPITAL GROUP
Bristol, CT
- $20 to $39.8 USD / hour
- Full-time
…additional perks including employee assistance and wellness programs. (Exact eligibility and coverage details vary by role and employment…
Added 50 mins ago
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Senior Analyst, HRIS: Service Now HRSD Developer / Administrator
Added 51 mins ago
Trust Reporting Analyst 1
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…quarterly and annual payment and/or tax reports. Coordinates with operations teams to ensure correct payments are received and made. Perform quality control review of reports, meeting…
Added 52 mins ago
CSI Principal Control Analyst
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Added 53 mins ago
Digital Marketing Analyst
Air Lift Company
Lansing, MI
The Digital Marketing Analyst plans, runs, and optimizes Air Lift's always-on and promotional paid campaigns on Amazon, Walmart, and eBay. This role will also lead Air Lift's expansion into…
Added 53 mins ago
BH
Systems Accounts Resolution Analyst Full Time 40 hours
BRISTOL HOSPITAL INCORPORATED
Bristol, CT
- $20 to $39.8 USD / hour
- Full-time
…additional perks including employee assistance and wellness programs. (Exact eligibility and coverage details vary by role and employment…

AbbVie

Contact Center Technology Engineer

North Chicago, IL, United States

Salary: $65,500

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Job details

Pay: Salary: $65,500
Experience: Bachelor's Degree in Information Technology, Engineering, Business, Operations, or any related field with 2 years of experience, or Associate's Degree plus 6 years of experience.
Posting language: English
Posted: Nov 3, 2026

Original job description

Company Description

About AbbVie

AbbVie's mission is to discover and deliver innovative medicines and solutions that solve serious health issues today and address the medical challenges of tomorrow. We strive to have a remarkable impact on people's lives across several key therapeutic areas including immunology, oncology, and neuroscience - and products and services in our Allergan Aesthetics portfolio. For more information about AbbVie, please visit us at www.abbvie.com. Follow @abbvie on LinkedIn, (https://www.linkedin.com/company/abbvie/) Facebook, Instagram (https://www.instagram.com/abbvie/) , X (https://twitter.com/abbvie) and YouTube. (https://www.youtube.com/user/AbbVie)

Job Description

The Contact Center Technology Engineer supports the delivery, operation, and continuous improvement of OneHUB contact center technology capabilities. This is a junior technical role designed to build future contact center engineering talent through exposure to platform support, enhancement delivery, release management, testing, business discovery, and incident management.

Working under the guidance of senior engineers and platform leaders, this role develops knowledge of contact center technologies, customer engagement processes, solution delivery practices, and operational support models. The role participates in discovery and requirements clarification without serving as a traditional Business Systems Analyst or primary requirements owner.

The position supports future growth into advanced contact center engineering and platform leadership roles by helping the individual learn how operational needs, user feedback, and business challenges translate into technology enhancement opportunities and delivery requirements.

Responsibilities:

Platform Support & Operations

Support day-to-day operation of contact center technologies and related business processes.
Assist with troubleshooting, incident resolution, issue triage, and escalation activities.
Partner with vendors, operations teams, support teams, and senior engineers to maintain platform stability and service quality.

Technology Delivery & Enhancements

Participate in platform enhancement and technology delivery activities that improve customer, patient, and agent experiences.
Assist with configuration support, validation, testing, deployment support, and operational readiness activities.
Build knowledge of contact center platforms, automation capabilities, customer engagement solutions, and delivery practices.

Release Management

Support release planning, deployment readiness, implementation validation, and post-release monitoring activities.
Participate in testing, defect tracking, change management, operational readiness, and release documentation efforts.
Help ensure production changes are communicated, validated, and handed off appropriately to support teams.

Business Discovery & Requirements Clarification

Participate in discussions with business stakeholders and operations teams to understand business needs, user feedback, and operational challenges.
Help translate operational needs, user feedback, and business challenges into technology enhancement opportunities and delivery requirements.
Document enhancement requests, user impacts, workflow observations, and solution opportunities to support senior engineers and product partners.
Develop understanding of customer journeys, agent workflows, contact center operations, and performance drivers to support better technology delivery.

Documentation & Development

Maintain support procedures, knowledge articles, troubleshooting guides, release notes, and operational documentation.
Develop technical, operational, and business knowledge through hands-on work, mentorship, and project participation.
Follow corporate standards related to security, privacy, compliance, change management, and technology governance.

Qualifications

Required:

Bachelor's Degree in Information Technology, Engineering, Business, Operations, or any related field with 2 years of experience, or Associate's Degree plus 6 years of experience.
Experience supporting enterprise applications, technology platforms, or business systems.
Strong problem-solving, communication, documentation, and organizational skills.
Ability to learn new technologies, business processes, delivery practices, and support models quickly.
Interest in developing expertise in contact center technology, customer experience platforms, release management, and technology delivery.

Preferred:

Experience supporting contact center platforms, CRM systems, service platforms, or customer engagement technologies.
Experience participating in technology releases, testing activities, change management, or operational support processes.
Exposure to customer service operations, healthcare, pharmaceutical, patient services, or regulated environments.
Familiarity with automation, AI-enabled solutions, conversational technologies, or digital customer engagement capabilities.

Additional Information

Applicable only to applicants applying to a position in any location with pay disclosure requirements under state or local law:

The compensation range described below is the range of possible base pay compensation that the Company believes in good faith it will pay for this role at the time of this posting based on the job grade for this position. Individual compensation paid within this range will depend on many factors including geographic location, and we may ultimately pay more or less than the posted range. This range may be modified in the future.
We offer a comprehensive package of benefits including paid time off (vacation, holidays, sick), medical/dental/vision insurance and 401(k) to eligible employees.
This job is eligible to participate in our short-term incentive programs.

Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, incentive, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole and absolute discretion unless and until paid and may be modified at the Company’s sole and absolute discretion, consistent with applicable law.

AbbVie is an equal opportunity employer and is committed to operating with integrity, driving innovation, transforming lives and serving our community. Equal Opportunity Employer/Veterans/Disabled.

US & Puerto Rico only - to learn more, visit https://www.abbvie.com/join-us/equal-employment-opportunity-employer.html

US & Puerto Rico applicants seeking a reasonable accommodation, click here to learn more:

https://www.abbvie.com/join-us/reasonable-accommodations.html

AbbVie is an equal opportunity employer and is committed to operating with integrity, driving innovation, transforming lives and serving our community. Equal Opportunity Employer/Veterans/Disabled.

US & Puerto Rico only - to learn more, visit https://www.abbvie.com/join-us/equal-employment-opportunity-employer.html

US & Puerto Rico applicants seeking a reasonable accommodation, click here to learn more:

https://www.abbvie.com/join-us/reasonable-accommodations.html

Salary: $65,500

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More about this job

Skills

Process improvement
Business processes
Troubleshooting
Monitor activities
Change management
Documentation
Workflow
Business knowledge
Computer technology
Problem solving
Communication skills
Organizational skills
Customer experience
Customer service
Compensation and benefits

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