Jobs in the United States

25+ jobs

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Added 1 min ago
Building Maintenance Engineer
NorthPoint Development LLC
Detroit, MI
Assist Project Managers, Property Managers and Leasing Agents with TI process and bids.
Added 1 min ago
Control Systems Engineer (Instrumentation & Controls)
HDR
Folsom, CA · Walnut Creek, CA
…environment. This isn’t just a job, it’s a chance to lead innovation, engineer impact, and build a legacy of…
Added 1 min ago
Epitaxy/CVD Process Development Engineer (SM1)
Texas Instruments
Sherman, TX
…precision: adding exactly the right material, at exactly the right process parameters, without disturbing localized films and area. At SMFAB in Sherman, these processes don’t yet exist in…
Added 2 mins ago
Control Systems Engineer (Instrumentation & Controls)
HDR
Folsom, CA · Walnut Creek, CA
…environment. This isn’t just a job, it’s a chance to lead innovation, engineer impact, and build a legacy of…
Added 3 mins ago
Lead Supplier Quality Engineer - Metallic Powders & Melting
General Electric Company
Remote, United States
Supplier Quality Engineer for Aerospace Forgings, Mill Melting, & Conversion Process. This role is for people with a solid foundation in the Melting, Conversion, or Forgings processes, who…
Added 3 mins ago
Staff Mechanical Engineer - Engine Assembly (On-site Engineering Lead)
General Electric Company
United States
Lead a cross-functional project that measurably improves quality, cycle time, or delivery - and become the engineer the floor calls first.
Added 4 mins ago
SC
Clinical Systems Analyst
Seattle Children's Hospital
Remote, United States
- $82,736 to $124,104 USD / year
…application implementations, including one or more of the following: process evaluation and documentation; participation in the development of prototype design and build; testing; and…
Added 4 mins ago
SC
Clinical Systems Analyst Automation and Devices
Seattle Children's Hospital
Remote, United States
- $82,736 to $124,104 USD / year
…application implementations, including one or more of the following: process evaluation and documentation; participation in the development of prototype design and build; testing; and…
Added 4 mins ago
Manager, Engineering
Amca
El Segundo, CA
Amca is working day-in and day-out to restore America’s ability to engineer anything that our critical systems depend on, and reinvigorate the cycle of creation that allows imagination to…
Added 5 mins ago
Principal/Senior Plant Maintenance Engineer
Portland General Electric Company
Clatskanie, OR
Senior / Principal Plant Maintenance Engineer
Added 9 mins ago
SA
Summer 2027 Intern - Embedded Firmware - 5810
Shield AI
Dallas, TX
- $37 to $97 USD / hour
…to add real contribution to our company via your internship project, and a possible job offer at the end. You will have the chance to make lifelong friendships, expand your network, and…
Added 11 mins ago
A
Mechanical Engineer
Actalent
Aurora, CO
- $40 to $60 USD / hour
Job Title: Mechanical EngineerJob DescriptionThis Mechanical Engineer role focuses on designing, developing, and improving automation equipment and systems using SolidWorks and AutoCAD. You…
Added 11 mins ago
A
Software Support Engineer
Actalent
Waukesha, WI
- $33 to $40 USD / hour
We are seeking a Software Implementation Engineer to support the installation, configuration, testing, and ongoing support of proprietary software and integrated systems. This is a…
Added 12 mins ago
Business Intelligence Systems Management #12
Delan Associates, Inc
Fort Lauderdale, FL
…systems and emerging technology. Needed knowledge includes process and data modeling, data architectural development methodology, project management and extensive knowledge of data…
Added 12 mins ago
Business Intelligence Systems Management #12
Delan Associates, Inc
Miami, FL
…systems and emerging technology. Needed knowledge includes process and data modeling, data architectural development methodology, project management and extensive knowledge of data…
Added 12 mins ago
Business Intelligence Systems Management #12
Delan Associates, Inc
Jacksonville, FL
…systems and emerging technology. Needed knowledge includes process and data modeling, data architectural development methodology, project management and extensive knowledge of data…
Added 12 mins ago
Business Intelligence Systems Management #12
Delan Associates, Inc
Tampa, FL
…systems and emerging technology. Needed knowledge includes process and data modeling, data architectural development methodology, project management and extensive knowledge of data…
Added 12 mins ago
Business Intelligence Systems Management #12
Delan Associates, Inc
Fort Myers, FL
…systems and emerging technology. Needed knowledge includes process and data modeling, data architectural development methodology, project management and extensive knowledge of data…
Added 12 mins ago
Business Intelligence Systems Management #12
Delan Associates, Inc
Pensacola, FL
…systems and emerging technology. Needed knowledge includes process and data modeling, data architectural development methodology, project management and extensive knowledge of data…
Added 12 mins ago
Sr Engineer Civil/Structural
Zachry Group
Downers Grove, IL
The above description covers the fundamental responsibilities of the Senior Process Engineer position. It shall not be construed as a complete listing of all miscellaneous, incidental, or…
Added 12 mins ago
Sr Engineer Piping
Zachry Group
Downers Grove, IL
The Senior Piping Engineer will play a critical role in the engineering design, analysis, and development of complex piping systems for onshore oil & gas, chemical, LNG, and renewable…
Added 12 mins ago
BV
Atlassian Solutions Engineer
Bright Vision Technologies
Remote, United States
- $115,000 to $165,000 USD / year
Bright Vision Technologies is seeking a Atlassian Solutions Engineer to implement, configure, integrate, or support enterprise platforms and business applications. The work combines process…
Added 12 mins ago
Senior Process Engineer
Zachry Group
Downers Grove, IL
Zachry Engineering Corp (ZEC) is currently building a pool of Senior Process Engineers with a background in Power Generation Combined Cycle to support our Downers Grove, IL office. The…
Added 12 mins ago
ZG
Sr. Engineer Mechanical
Zachry Group
Downers Grove, IL
- $148,000 to $211,827.2 USD / year
Manage Project Schedules and Budgets as well as provide weekly reports to communicate project status, issues, and needs.
Added 13 mins ago
Engineer II Instrumentation & Control
Zachry Group
Houston, TX
Assigned specific projects to complete, working as a fully competent engineer in all conventional aspects of the subject matter or the functional area of the assignment. Independently…

AbbVie

Contact Center Technology Engineer

North Chicago, IL, United States

$65,500 to $125,500 USD / year

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Job details

Pay: $65,500 to $125,500 USD / year
Experience: Bachelor's Degree in Information Technology, Engineering, Business, Operations, or any related field with 2 years of experience, or Associate's Degree plus 6 years of experience.
Posting language: English
Posted: Nov 2, 2026

Original job description

Company Description About AbbVie AbbVie's mission is to discover and deliver innovative medicines and solutions that solve serious health issues today and address the medical challenges of tomorrow. We strive to have a remarkable impact on people's lives across several key therapeutic areas including immunology, oncology, and neuroscience - and products and services in our Allergan Aesthetics portfolio. For more information about AbbVie, please visit us at www.abbvie.com. Follow @abbvie on LinkedIn, Facebook, Instagram, X and YouTube.

Job Description

The Contact Center Technology Engineer supports the delivery, operation, and continuous improvement of OneHUB contact center technology capabilities. This is a junior technical role designed to build future contact center engineering talent through exposure to platform support, enhancement delivery, release management, testing, business discovery, and incident management. Working under the guidance of senior engineers and platform leaders, this role develops knowledge of contact center technologies, customer engagement processes, solution delivery practices, and operational support models. The role participates in discovery and requirements clarification without serving as a traditional Business Systems Analyst or primary requirements owner. The position supports future growth into advanced contact center engineering and platform leadership roles by helping the individual learn how operational needs, user feedback, and business challenges translate into technology enhancement opportunities and delivery requirements.

Responsibilities:

Platform Support & Operations

Support day-to-day operation of contact center technologies and related business processes.
Assist with troubleshooting, incident resolution, issue triage, and escalation activities.
Partner with vendors, operations teams, support teams, and senior engineers to maintain platform stability and service quality.

Technology Delivery & Enhancements

Participate in platform enhancement and technology delivery activities that improve customer, patient, and agent experiences.
Assist with configuration support, validation, testing, deployment support, and operational readiness activities.
Build knowledge of contact center platforms, automation capabilities, customer engagement solutions, and delivery practices.

Release Management

Support release planning, deployment readiness, implementation validation, and post-release monitoring activities.
Participate in testing, defect tracking, change management, operational readiness, and release documentation efforts.
Help ensure production changes are communicated, validated, and handed off appropriately to support teams.

Business Discovery & Requirements Clarification

Participate in discussions with business stakeholders and operations teams to understand business needs, user feedback, and operational challenges.
Help translate operational needs, user feedback, and business challenges into technology enhancement opportunities and delivery requirements.
Document enhancement requests, user impacts, workflow observations, and solution opportunities to support senior engineers and product partners.
Develop understanding of customer journeys, agent workflows, contact center operations, and performance drivers to support better technology delivery.

Documentation & Development

Maintain support procedures, knowledge articles, troubleshooting guides, release notes, and operational documentation.
Develop technical, operational, and business knowledge through hands-on work, mentorship, and project participation.
Follow corporate standards related to security, privacy, compliance, change management, and technology governance.

Qualifications

Required:

Bachelor's Degree in Information Technology, Engineering, Business, Operations, or any related field with 2 years of experience, or Associate's Degree plus 6 years of experience.
Experience supporting enterprise applications, technology platforms, or business systems.
Strong problem-solving, communication, documentation, and organizational skills.
Ability to learn new technologies, business processes, delivery practices, and support models quickly.
Interest in developing expertise in contact center technology, customer experience platforms, release management, and technology delivery.

Preferred:

Experience supporting contact center platforms, CRM systems, service platforms, or customer engagement technologies.
Experience participating in technology releases, testing activities, change management, or operational support processes.
Exposure to customer service operations, healthcare, pharmaceutical, patient services, or regulated environments.
Familiarity with automation, AI-enabled solutions, conversational technologies, or digital customer engagement capabilities.

Additional Information Applicable only to applicants applying to a position in any location with pay disclosure requirements under state or local law:

The compensation range described below is the range of possible base pay compensation that the Company believes in good faith it will pay for this role at the time of this posting based on the job grade for this position. Individual compensation paid within this range will depend on many factors including geographic location, and we may ultimately pay more or less than the posted range. This range may be modified in the future.
We offer a comprehensive package of benefits including paid time off (vacation, holidays, sick), medical/dental/vision insurance and 401(k) to eligible employees.
This job is eligible to participate in our short-term incentive programs.

Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, incentive, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole and absolute discretion unless and until paid and may be modified at the Company’s sole and absolute discretion, consistent with applicable law. AbbVie is an equal opportunity employer and is committed to operating with integrity, driving innovation, transforming lives and serving our community. Equal Opportunity Employer/Veterans/Disabled. US & Puerto Rico only - to learn more, visit https://www.abbvie.com/join-us/equal-employment-opportunity-employer.html US & Puerto Rico applicants seeking a reasonable accommodation, click here to learn more: https://www.abbvie.com/join-us/reasonable-accommodations.html

AbbVie is an equal opportunity employer and is committed to operating with integrity, driving innovation, transforming lives and serving our community. Equal Opportunity Employer/Veterans/Disabled. US & Puerto Rico only - to learn more, visit https://www.abbvie.com/join-us/equal-employment-opportunity-employer.html US & Puerto Rico applicants seeking a reasonable accommodation, click here to learn more: https://www.abbvie.com/join-us/reasonable-accommodations.html

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More about this job

Skills

Process improvement
Business processes
Troubleshooting
Monitor activities
Change management
Documentation
Workflow
Business knowledge
Computer technology
Problem solving
Communication skills
Organizational skills
Customer experience
Customer service
Compensation and benefits

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