Jobs in the United States

25+ jobs

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Added 1 min ago
Accounts Receivable Specialist
Open Exchange Inc
Boston, MA
Associate or bachelor’s degree in accounting, Finance, Business Administration, or a related field preferred or equivalent experience.
Added 1 min ago
Charge Nurse / ASC (Ophthalmology)
Vision Integrated Partners (Midwest)
St. Louis, MO
…leadership by demonstrating effective communication skills, problem solving, and proactive conflict resolution to internal and external customers in…
Added 2 mins ago
Salesforce Application Administrator I
WSFS Bank
Philadelphia, PA
Provide end-user support, troubleshoot issues, and ensure timely resolution of system-related requests.
Added 3 mins ago
Relationship Banker I - Allen Branch
Regions Bank
Allen, TX
…information changes, PIN reset requests, reordering checks, and basic problem…
Added 3 mins ago
Relationship Banker I - Brooksville
Regions Bank
Hernando, FL
…information changes, PIN reset requests, reordering checks, and basic problem…
Added 4 mins ago
CID Territory Manager for NE
IronCraft
Denton, NC
Needs minimum guidance and supervision in completing the tasks of problem resolution.
Added 5 mins ago
AL
Supervisor, Operations
AdaptHealth, LLC
Reno, NV
- $63,000 to $65,000 USD / year
Responsible for root cause analysis and problem resolution for all operations reviewing trends of customer service failures, determines root cause analysis, and implements appropriate…
Added 5 mins ago
AL
Supervisor, Operations
AdaptHealth, LLC
Spokane, WA
- $80,168 USD / year
Responsible for root cause analysis and problem resolution for all operations reviewing trends of customer service failures, determines root cause analysis, and implements appropriate…
Added 6 mins ago
IT Support Specialist I
Rosendin Electric, Inc
United States
Provide end-user support and problem resolution for desktop computers, laptop/notebook computers, printers and other peripheral hardware, and software applications.
Added 10 mins ago
COUNSELOR
Felician University
Rutherford, NJ
Experience with Slate CRM System preferred, advanced analytical, critical thinking, problem recognition/avoidance/resolution skills, superior written and verbal communication skills, valid…
Added 10 mins ago
Billing Development Lead
Sidley Austin LLP (IL LLP)
United States
Coordinate with Sidley IT and other internal teams on billing technology issues and action items, tracking progress and facilitating timely resolution.
Added 10 mins ago
Registered Nurse-ED
Montefiore Nyack Hospital
United States
Problem solve with patients, family members, and other employees.
Added 12 mins ago
Student Accounts Specialist
The University Of Nebraska At Lincoln
Lincoln, NE
…strong customer service, professional communication and conflict resolution abilities, experience working collaboratively across multiple departments and strong analytical skills. This…
Added 15 mins ago
Customer Representative Associate II - Bureau of Motor Vehicles
Secretary of State
Augusta, ME
Position: Customer Representative Associate II
Added 16 mins ago
GD
Lead PostgreSQL Database Administrator
Green Dot Corporation
Los Angeles, CA
- $109,300 to $163,900 USD / year
Define and enforce conflict-avoidance and conflict-resolution strategy: partitioned write ownership, non-overlapping sequence ranges or UUIDv7 keys, last-writer-wins rules where…
Added 16 mins ago
Service Center Coordinator
IPG
Bardstown, KY
Coordinate resolution of service-related administrative issues.
Added 19 mins ago
A
Associate Device Software Engineer
AbbVie
Pleasanton, CA
- $58,656 to $103,500 USD / year
The Associate Device Software Engineer contributes to the development and lifecycle support of software for hardware-integrated, regulated medical devices and associated engineering tools.…
Added 25 mins ago
Clinical Charge Nurse - Rockledge Freestanding ED
Health First Careers
Rockledge, FL
Resolves or facilitates resolution of patient and family concerns or complaints, serving as a secondary resource to address points of escalation.
Added 26 mins ago
Senior Epic Cupid Clinical Analyst
Team Member Services
Remote, United States
Troubleshoots issues or system deficiencies, initiates escalation procedures, and provides recommendations for resolution.
Added 27 mins ago
TG
Production Supervisor
Trulite Glass and Aluminum Solutions
Houston, TX
- $75,000 USD / year
Strong problem-solving, decision-making, and conflict resolution skills
Added 28 mins ago
PD
Digital Operations Team Lead
People Driven Credit Union
Southfield, MI
- $27.25 to $34.06 USD / hour
Are you People Driven? Do you enjoy forward thinking and problem solving? People Driven Credit Union (PDCU) is seeking a Digital Operations Team Lead to support our evolving AI-enabled…
Added 29 mins ago
Assets Protection Project Analyst-Technology & Equipment
Burlington
Burlington, NJ
…and building closures. The Analyst will also support incident resolution, create and manage escalation procedures, and ensure service levels are met. Success in this role requires strong…
Added 31 mins ago
Technical Support and Project Specialist
Velocity Network, Inc.
Erie, PA
Serve as an escalation resource for cross-functional teams by evaluating advanced technical issues, determining appropriate action, and supporting timely resolution.
Added 33 mins ago
Drone Mapping Technician
CRH
Monroe, MI
Conduct aerial surveys using UAS drones to collect high-resolution images, LiDAR data, and other geospatial data to create accurate 3D models of mining sites.
Added 36 mins ago
Help Desk Engineer | Technical Support Engineer
Heritage Senior Living
West Allis, WI

AbbVie

Contact Center Technology Engineer

North Chicago, IL, United States

$65,500 to $125,500 USD / year

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Job details

Pay: $65,500 to $125,500 USD / year
Experience: Bachelor's Degree in Information Technology, Engineering, Business, Operations, or any related field with 2 years of experience, or Associate's Degree plus 6 years of experience.
Posting language: English
Posted: Nov 2, 2026

Original job description

Company Description About AbbVie AbbVie's mission is to discover and deliver innovative medicines and solutions that solve serious health issues today and address the medical challenges of tomorrow. We strive to have a remarkable impact on people's lives across several key therapeutic areas including immunology, oncology, and neuroscience - and products and services in our Allergan Aesthetics portfolio. For more information about AbbVie, please visit us at www.abbvie.com. Follow @abbvie on LinkedIn, Facebook, Instagram, X and YouTube.

Job Description

The Contact Center Technology Engineer supports the delivery, operation, and continuous improvement of OneHUB contact center technology capabilities. This is a junior technical role designed to build future contact center engineering talent through exposure to platform support, enhancement delivery, release management, testing, business discovery, and incident management. Working under the guidance of senior engineers and platform leaders, this role develops knowledge of contact center technologies, customer engagement processes, solution delivery practices, and operational support models. The role participates in discovery and requirements clarification without serving as a traditional Business Systems Analyst or primary requirements owner. The position supports future growth into advanced contact center engineering and platform leadership roles by helping the individual learn how operational needs, user feedback, and business challenges translate into technology enhancement opportunities and delivery requirements.

Responsibilities:

Platform Support & Operations

Support day-to-day operation of contact center technologies and related business processes.
Assist with troubleshooting, incident resolution, issue triage, and escalation activities.
Partner with vendors, operations teams, support teams, and senior engineers to maintain platform stability and service quality.

Technology Delivery & Enhancements

Participate in platform enhancement and technology delivery activities that improve customer, patient, and agent experiences.
Assist with configuration support, validation, testing, deployment support, and operational readiness activities.
Build knowledge of contact center platforms, automation capabilities, customer engagement solutions, and delivery practices.

Release Management

Support release planning, deployment readiness, implementation validation, and post-release monitoring activities.
Participate in testing, defect tracking, change management, operational readiness, and release documentation efforts.
Help ensure production changes are communicated, validated, and handed off appropriately to support teams.

Business Discovery & Requirements Clarification

Participate in discussions with business stakeholders and operations teams to understand business needs, user feedback, and operational challenges.
Help translate operational needs, user feedback, and business challenges into technology enhancement opportunities and delivery requirements.
Document enhancement requests, user impacts, workflow observations, and solution opportunities to support senior engineers and product partners.
Develop understanding of customer journeys, agent workflows, contact center operations, and performance drivers to support better technology delivery.

Documentation & Development

Maintain support procedures, knowledge articles, troubleshooting guides, release notes, and operational documentation.
Develop technical, operational, and business knowledge through hands-on work, mentorship, and project participation.
Follow corporate standards related to security, privacy, compliance, change management, and technology governance.

Qualifications

Required:

Bachelor's Degree in Information Technology, Engineering, Business, Operations, or any related field with 2 years of experience, or Associate's Degree plus 6 years of experience.
Experience supporting enterprise applications, technology platforms, or business systems.
Strong problem-solving, communication, documentation, and organizational skills.
Ability to learn new technologies, business processes, delivery practices, and support models quickly.
Interest in developing expertise in contact center technology, customer experience platforms, release management, and technology delivery.

Preferred:

Experience supporting contact center platforms, CRM systems, service platforms, or customer engagement technologies.
Experience participating in technology releases, testing activities, change management, or operational support processes.
Exposure to customer service operations, healthcare, pharmaceutical, patient services, or regulated environments.
Familiarity with automation, AI-enabled solutions, conversational technologies, or digital customer engagement capabilities.

Additional Information Applicable only to applicants applying to a position in any location with pay disclosure requirements under state or local law:

The compensation range described below is the range of possible base pay compensation that the Company believes in good faith it will pay for this role at the time of this posting based on the job grade for this position. Individual compensation paid within this range will depend on many factors including geographic location, and we may ultimately pay more or less than the posted range. This range may be modified in the future.
We offer a comprehensive package of benefits including paid time off (vacation, holidays, sick), medical/dental/vision insurance and 401(k) to eligible employees.
This job is eligible to participate in our short-term incentive programs.

Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, incentive, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole and absolute discretion unless and until paid and may be modified at the Company’s sole and absolute discretion, consistent with applicable law. AbbVie is an equal opportunity employer and is committed to operating with integrity, driving innovation, transforming lives and serving our community. Equal Opportunity Employer/Veterans/Disabled. US & Puerto Rico only - to learn more, visit https://www.abbvie.com/join-us/equal-employment-opportunity-employer.html US & Puerto Rico applicants seeking a reasonable accommodation, click here to learn more: https://www.abbvie.com/join-us/reasonable-accommodations.html

AbbVie is an equal opportunity employer and is committed to operating with integrity, driving innovation, transforming lives and serving our community. Equal Opportunity Employer/Veterans/Disabled. US & Puerto Rico only - to learn more, visit https://www.abbvie.com/join-us/equal-employment-opportunity-employer.html US & Puerto Rico applicants seeking a reasonable accommodation, click here to learn more: https://www.abbvie.com/join-us/reasonable-accommodations.html

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More about this job

Skills

Process improvement
Business processes
Troubleshooting
Monitor activities
Change management
Documentation
Workflow
Business knowledge
Computer technology
Problem solving
Communication skills
Organizational skills
Customer experience
Customer service
Compensation and benefits

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