Jobs in the United States

25+ jobs

Group jobs by employerEmail me new jobs Save this search

Added just now
Assistant Studio Manager
AFG HoldCo LLC
Austin, TX
Partner with studio team members to deliver a seamless, consistent, and positive member and guest experience.
Added just now
Assistant Studio Manager
AFG HoldCo LLC
Cedar Park, TX
Partner with studio team members to deliver a seamless, consistent, and positive member and guest experience.
Added just now
Assistant Studio Manager
AFG HoldCo LLC
Austin, TX
Partner with studio team members to deliver a seamless, consistent, and positive member and guest experience.
Added just now
Program Operations Analyst - Surgical Services
University of Washington
Remote, United States
…and analyzes operational information, supports business-case development, maintains documentation, prepares reports and materials, and assists with identifying and resolving administrative…
Added just now
FB
Branch Manager
Foundation Building Materials
Woodbridge, VA
- $85,000 to $120,000 USD / year
Partner with managers and supervisors on recruitment, selection, and employee development
Added just now
VE
Construction Client Manager - Shallotte, NC
Valor Environmental, SE, LLC
Shallotte, NC
- $60,000 to $65,000 USD / year
…external and internal standards from the first phase of a new development to the last quality control…
Added just now
VE
Construction Client Manager - Myrtle Beach, SC
Valor Environmental, SE, LLC
Myrtle Beach, SC
- $60,000 to $65,000 USD / year
…external and internal standards from the first phase of a new development to the last quality control…
Added just now
AT
Principal Network Architect
Ascend Technologies
Little Rock, AR
- $155,000 to $160,000 USD / year
Partner with Solutions Architects to review incoming network deals for scope, risk, assumptions, and effort, and feed lessons learned back into future SOWs.
Added 1 min ago
Information Management Analyst Senior
USAA Federal Savings Bank
United States
We offer a flexible work environment that requires an individual to be in the office 4 days per week · This position can be based in one of the following locations: San Antonio, TX, or Plano, TX
Added 1 min ago
Director, Product Management
USAA Federal Savings Bank
Charlotte, NC
As a dedicated Director, Product Management you will manage a team of individual contributors responsible for formulating product/sales strategy recommendations based on analysis of…
Added 1 min ago
Development Product Owner - Mid Level, Marketing Technology Enablement
United Services Automobile Asn
Charlotte, NC
We offer a flexible work environment that requires an individual to be in the office 4 days per week
Added 1 min ago
Program Specialist
State of Nebraska
Lincoln, NE
Valid driver’s license required
Added 1 min ago
Strategic Account Executive
Bridge
Remote, United States
…the proven match by name, delivery and outcome. You’ll also partner closely with sales support and operations, and keep the CRM current as the record of account ownership and…
Added 1 min ago
Retail Assistant Store Manager
Clarks
Sunbury, OH
Tuition reimbursement program for both personal and professional growth and development
Added 2 mins ago
ST
Corporate Communications Specialist (Part-time)
Supply Technologies
Cleveland, OH
- Part-time
· Partner with HR, project teams, and business leaders to support communication and change management activities related to the global SAP implementation.
Added 2 mins ago
SU
Sr. Manufacturing Engineer
Schenck USA Corp
Hudson, MA
- $100,000 to $110,000 USD / year
We are looking for a Senior Manufacturing Engineer with strong CNC machining experience to lead manufacturing process development, optimize production efficiency, and ensure products meet…
Added 2 mins ago
H
Office & Employee Experience Manager
HiBob
United States
- $93,000 to $120,000 USD / year
Worksite Requirement: Ability to work on-site in our New York City office 4–5 days per week
Added 2 mins ago
Housing Program Manager
reStart, Inc.
Kansas City, MO
This position must have experience working with Federal HUD Housing Grants · · Must have a valid driver’s license
Added 2 mins ago
Director of Architecture and Infrastructure
Credible
Remote, United States
You will directly lead two platform teams of four engineers each, the foundation that every Credible customer- and partner-facing application runs on:
Added 2 mins ago
Security Solutions Manager
AEP Service Corporation
Columbus, OH · Austin, TX
…prioritization/assignment/tracking, project assignment, employee development, performance feedback, motivation, team building, communication, planning, resource allocation, cost control,…
Added 3 mins ago
K
Retail Product Line Manager
Kforce
Beaverton, OR
- $54 to $58 USD / hour
The Lead Product Line Manager will partner closely with cross-functional teams across Design, Development, Engineering, Materials, Merchandising, Brand, and Marketplace to take footwear…
Added 3 mins ago
K
Databricks Engineer
Kforce
Remote, United States
- $51 to $69 USD / hour
…workloads to the Databricks Lakehouse platform, contributing to the development, optimization, and monitoring of scalable and repeatable data solutions. You will work closely with…
Added 3 mins ago
Speech Therapist - Pediatric Therapy - FT - 1st Shift
Huntsville Hospital Health System
Huntsville, AL
…towards all patients and their families, and effective time management / organization…
Added 3 mins ago
K
Experiential Designer
Kforce
Remote, United States
- $50 to $60 USD / hour
Kforce's client in Redmond, WA is seeking a Experiential Designer to support the development of high-profile cultural moments and brand activations for a Technology client.
Added 3 mins ago
DO
Executive Director of State Charter Regional Educational Service Agency
Diocese Of Salt Lake City (TT)
Herriman, UT
- $95,000 to $125,000 USD / year
implementation, development, and ongoing operation of the Agency, including its personnel, programs, budget, and

Closed listing

AbbVie

Contact Center Technology Engineer

North Chicago, IL, United States

$65,500 to $125,500 USD / year

This opening has closed.

The original listing is kept below for reference.

Find open jobs More jobs with this employer

About employer

Job details

Pay: $65,500 to $125,500 USD / year
Experience: Bachelor's Degree in Information Technology, Engineering, Business, Operations, or any related field with 2 years of experience, or Associate's Degree plus 6 years of experience.
Posting language: English
Posted: Nov 2, 2026

Similar jobs hiring now

Search current openings

Original job description

Archived listing. The details below describe a past opening.

Company Description About AbbVie AbbVie's mission is to discover and deliver innovative medicines and solutions that solve serious health issues today and address the medical challenges of tomorrow. We strive to have a remarkable impact on people's lives across several key therapeutic areas including immunology, oncology, and neuroscience - and products and services in our Allergan Aesthetics portfolio. For more information about AbbVie, please visit us at www.abbvie.com. Follow @abbvie on LinkedIn, Facebook, Instagram, X and YouTube.

Job Description

The Contact Center Technology Engineer supports the delivery, operation, and continuous improvement of OneHUB contact center technology capabilities. This is a junior technical role designed to build future contact center engineering talent through exposure to platform support, enhancement delivery, release management, testing, business discovery, and incident management. Working under the guidance of senior engineers and platform leaders, this role develops knowledge of contact center technologies, customer engagement processes, solution delivery practices, and operational support models. The role participates in discovery and requirements clarification without serving as a traditional Business Systems Analyst or primary requirements owner. The position supports future growth into advanced contact center engineering and platform leadership roles by helping the individual learn how operational needs, user feedback, and business challenges translate into technology enhancement opportunities and delivery requirements.

Responsibilities:

Platform Support & Operations

Support day-to-day operation of contact center technologies and related business processes.
Assist with troubleshooting, incident resolution, issue triage, and escalation activities.
Partner with vendors, operations teams, support teams, and senior engineers to maintain platform stability and service quality.

Technology Delivery & Enhancements

Participate in platform enhancement and technology delivery activities that improve customer, patient, and agent experiences.
Assist with configuration support, validation, testing, deployment support, and operational readiness activities.
Build knowledge of contact center platforms, automation capabilities, customer engagement solutions, and delivery practices.

Release Management

Support release planning, deployment readiness, implementation validation, and post-release monitoring activities.
Participate in testing, defect tracking, change management, operational readiness, and release documentation efforts.
Help ensure production changes are communicated, validated, and handed off appropriately to support teams.

Business Discovery & Requirements Clarification

Participate in discussions with business stakeholders and operations teams to understand business needs, user feedback, and operational challenges.
Help translate operational needs, user feedback, and business challenges into technology enhancement opportunities and delivery requirements.
Document enhancement requests, user impacts, workflow observations, and solution opportunities to support senior engineers and product partners.
Develop understanding of customer journeys, agent workflows, contact center operations, and performance drivers to support better technology delivery.

Documentation & Development

Maintain support procedures, knowledge articles, troubleshooting guides, release notes, and operational documentation.
Develop technical, operational, and business knowledge through hands-on work, mentorship, and project participation.
Follow corporate standards related to security, privacy, compliance, change management, and technology governance.

Qualifications

Required:

Bachelor's Degree in Information Technology, Engineering, Business, Operations, or any related field with 2 years of experience, or Associate's Degree plus 6 years of experience.
Experience supporting enterprise applications, technology platforms, or business systems.
Strong problem-solving, communication, documentation, and organizational skills.
Ability to learn new technologies, business processes, delivery practices, and support models quickly.
Interest in developing expertise in contact center technology, customer experience platforms, release management, and technology delivery.

Preferred:

Experience supporting contact center platforms, CRM systems, service platforms, or customer engagement technologies.
Experience participating in technology releases, testing activities, change management, or operational support processes.
Exposure to customer service operations, healthcare, pharmaceutical, patient services, or regulated environments.
Familiarity with automation, AI-enabled solutions, conversational technologies, or digital customer engagement capabilities.

Additional Information Applicable only to applicants applying to a position in any location with pay disclosure requirements under state or local law:

The compensation range described below is the range of possible base pay compensation that the Company believes in good faith it will pay for this role at the time of this posting based on the job grade for this position. Individual compensation paid within this range will depend on many factors including geographic location, and we may ultimately pay more or less than the posted range. This range may be modified in the future.
We offer a comprehensive package of benefits including paid time off (vacation, holidays, sick), medical/dental/vision insurance and 401(k) to eligible employees.
This job is eligible to participate in our short-term incentive programs.

Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, incentive, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole and absolute discretion unless and until paid and may be modified at the Company’s sole and absolute discretion, consistent with applicable law. AbbVie is an equal opportunity employer and is committed to operating with integrity, driving innovation, transforming lives and serving our community. Equal Opportunity Employer/Veterans/Disabled. US & Puerto Rico only - to learn more, visit https://www.abbvie.com/join-us/equal-employment-opportunity-employer.html US & Puerto Rico applicants seeking a reasonable accommodation, click here to learn more: https://www.abbvie.com/join-us/reasonable-accommodations.html

AbbVie is an equal opportunity employer and is committed to operating with integrity, driving innovation, transforming lives and serving our community. Equal Opportunity Employer/Veterans/Disabled. US & Puerto Rico only - to learn more, visit https://www.abbvie.com/join-us/equal-employment-opportunity-employer.html US & Puerto Rico applicants seeking a reasonable accommodation, click here to learn more: https://www.abbvie.com/join-us/reasonable-accommodations.html

About employer

More about this job

Skills

Process improvement
Business processes
Troubleshooting
Monitor activities
Change management
Documentation
Workflow
Business knowledge
Computer technology
Problem solving
Communication skills
Organizational skills
Customer experience
Customer service
Compensation and benefits

Report this job

Work requirements

Jobs in the United States