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Added 44 mins ago
BC
Financial Systems Associate Director
Brilliant Corners
Remote, United States
- $110,000 to $130,000 USD / year
…Systems function. Day-to-day operational administration, user support, reporting development, and routine system maintenance are performed by Finance Systems Administrators and Analysts…
Added 44 mins ago
BC
Financial Systems Associate Director
Brilliant Corners
Remote, United States
- $110,000 to $130,000 USD / year
…Systems function. Day-to-day operational administration, user support, reporting development, and routine system maintenance are performed by Finance Systems Administrators and Analysts…
Added 51 mins ago
Board Certified Behavior Analyst (BCBA) | Napa, California
Soliant Health
Napa, CA
…potential! We are searching for a Board Certified Behavior Analyst (BCBA) to provide expert support and guidance within a vibrant school setting near Napa, CA. Collaborate with dedicated…
Added 51 mins ago
Board Certified Behavior Analyst (BCBA) | Fairfield, California
Soliant Health
Fairfield, CA
Support implementation of evidence-based behavioral strategies in classrooms and across school environments
Added 54 mins ago
Board Certified Behavior Analyst - Paterson, NJ
Soliant Health
Paterson, NJ
If you’re a Board Certified Behavior Analyst (BCBA) passionate about making meaningful connections and driving student success, this contract opportunity could be the perfect fit. Providing…
Added 1 hour ago
HRIS Analyst, Workday
Braven
Remote, United States
…with a semester-long course for college students, followed by support that lasts through graduation. Together, our ambition is to help rebuild the middle class and revitalize the American…
Added 1 hour ago
SO
Financial Management Analyst - Management Analyst 4
State of Minnesota
St. Paul, MN
- $34.07 to $50.53 USD / hour
…the well-being of all Minnesotans. The Financial Management Analyst provides fiscal and budgetary leadership, analysis, and administrative support for the Maternal and Child Health (MCH)…
Added 1 hour ago
BS
Board Certified Behavioral Analyst - Short Term Contract $80-$90/hour
Boston Speech Therapy
Hanover, MA
- $85 to $90 USD / hour
Collaborate with educators, families, and interdisciplinary teams to ensure effective implementation of behavior plans.
Added 1 hour ago
BS
BCBA Part or Full-Time - $90 per hour
Boston Speech Therapy
Northampton, MA
- $90 USD / hour
- Full-time
Collaborate with educators, families, and interdisciplinary teams to ensure effective implementation of behavior plans.
Added 1 hour ago
Systems Analyst IV
TX-HHSC-DSHS-DFPS
AUSTIN, TX
The Systems Analyst IV provides information technology system engineering, analysis, design and development expertise to develop and support new systems, enhance existing systems, and…
Added 1 hour ago
Power Markets Data Scientist and Optimization Analyst - Hybrid Remote
Hoosier Energy
Bloomington, IN
Pay Grade:M08 POSITION SUMMARY The Power Markets Data Scientist and Optimization Analyst develops advanced analytical models, forecasting solutions, optimization frameworks, and…
Added 1 hour ago
BS
Senior Advisor, Vaccine & Clinical Case Management
BME Strategies
Remote, United States
- $91,520 to $151,840 USD / year
Founded in 2004, BME Strategies is a Massachusetts-based consulting firm specializing in the design, implementation, and evaluation of public health programs for local, regional, and state…
Added 2 hours ago
Management and Program Analyst, FOIA
Federal Aviation Administration
College Park, GA
Added 2 hours ago
Fraud Risk Analyst / R017902 / Gulfport, MS
Hancock Bank
Gulfport, MS
Added 2 hours ago
Lead Interface & Interoperability Analyst
Radiant Digital
Jackson, MS
Added 2 hours ago
UO
Senior Data and Business Analyst
University of Colorado Denver
Boulder, CO
- $105,000 to $118,000 USD / year
The University of Colorado Boulder invites applications for the Senior Data Analyst and Business Analyst position! This role serves as a key strategic resource within the College of Arts…
Added 2 hours ago
UO
Business System Professional
University of Colorado Denver
Boulder, CO
- $65,000 to $70,000 USD / year
Coordinate with external vendors to support ongoing program administration, operational initiatives, and implementation of business process changes.
Added 3 hours ago
BH
Regulatory Analyst I, II or Senior
Black Hills Energy
Golden, CO
- $31,533 USD / year
…appropriate stakeholders.* Assist in the development of and support regulatory initiatives, including initiatives to increase revenue opportunities or reduce regulatory lag, that support…
Added 4 hours ago
Senior Compliance Analyst
Behavior Frontiers
El Segundo, CA
The Senior Compliance Analyst is an experienced healthcare compliance professional responsible for supporting the implementation, administration, and continuous improvement of the…
Added 4 hours ago
Exenta ERP Analyst
BCI Brands
NY · New York, NY
We are seeking an experienced ERP and Applications Business Analyst to serve as the primary technical and functional resource for our Exenta (by Aptean) ERP platform and its integration…
Added 5 hours ago
CO
PROGRAM SPECIALIST - RISK ANALYST I
City of Stockton
Stockton, CA
- $38.48 USD / hour
The Human Resources Department has an immediate opening for a part-time Risk Analyst I. The Risk Analyst I will perform a variety of tasks in support of multiple projects and will complete…
Added 5 hours ago
Business Analyst
Superior Essex
Atlanta, GA
Support the development and implementation of standardized data structures, naming conventions, data definitions, and data management procedures.
Added 6 hours ago
Business Analyst II - Operational Systems Testing
Centene Corporation
Jefferson City, MO
+ Support business initiatives through data analysis, identification of implementation barriers and user acceptance testing of new systems
Added 6 hours ago
AI Operations Administrator - Gravitee - Remote US
SitusAMC
Jefferson City, MO
+ Produce and maintain the logs, usage data, and configuration records needed for continuous control monitoring, and support AI-related client audits, due diligence questionnaires, and…
Added 6 hours ago
Administrative Officer
Veterans Affairs, Veterans Health Administration
Durham, NC
…Administrative Officer provides high level analysis, administrative support, and recommendations to the ACOS for Surgical Care Service and facility leadership. Provides administrative…

Closed listing

AbbVie

Contact Center Technology Engineer

North Chicago, IL, United States

$65,500 to $125,500 USD / year

This opening has closed.

The original listing is kept below for reference.

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About employer

Job details

Pay: $65,500 to $125,500 USD / year
Experience: Bachelor's Degree in Information Technology, Engineering, Business, Operations, or any related field with 2 years of experience, or Associate's Degree plus 6 years of experience.
Posting language: English
Posted: Nov 2, 2026

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Original job description

Archived listing. The details below describe a past opening.

Company Description About AbbVie AbbVie's mission is to discover and deliver innovative medicines and solutions that solve serious health issues today and address the medical challenges of tomorrow. We strive to have a remarkable impact on people's lives across several key therapeutic areas including immunology, oncology, and neuroscience - and products and services in our Allergan Aesthetics portfolio. For more information about AbbVie, please visit us at www.abbvie.com. Follow @abbvie on LinkedIn, Facebook, Instagram, X and YouTube.

Job Description

The Contact Center Technology Engineer supports the delivery, operation, and continuous improvement of OneHUB contact center technology capabilities. This is a junior technical role designed to build future contact center engineering talent through exposure to platform support, enhancement delivery, release management, testing, business discovery, and incident management. Working under the guidance of senior engineers and platform leaders, this role develops knowledge of contact center technologies, customer engagement processes, solution delivery practices, and operational support models. The role participates in discovery and requirements clarification without serving as a traditional Business Systems Analyst or primary requirements owner. The position supports future growth into advanced contact center engineering and platform leadership roles by helping the individual learn how operational needs, user feedback, and business challenges translate into technology enhancement opportunities and delivery requirements.

Responsibilities:

Platform Support & Operations

Support day-to-day operation of contact center technologies and related business processes.
Assist with troubleshooting, incident resolution, issue triage, and escalation activities.
Partner with vendors, operations teams, support teams, and senior engineers to maintain platform stability and service quality.

Technology Delivery & Enhancements

Participate in platform enhancement and technology delivery activities that improve customer, patient, and agent experiences.
Assist with configuration support, validation, testing, deployment support, and operational readiness activities.
Build knowledge of contact center platforms, automation capabilities, customer engagement solutions, and delivery practices.

Release Management

Support release planning, deployment readiness, implementation validation, and post-release monitoring activities.
Participate in testing, defect tracking, change management, operational readiness, and release documentation efforts.
Help ensure production changes are communicated, validated, and handed off appropriately to support teams.

Business Discovery & Requirements Clarification

Participate in discussions with business stakeholders and operations teams to understand business needs, user feedback, and operational challenges.
Help translate operational needs, user feedback, and business challenges into technology enhancement opportunities and delivery requirements.
Document enhancement requests, user impacts, workflow observations, and solution opportunities to support senior engineers and product partners.
Develop understanding of customer journeys, agent workflows, contact center operations, and performance drivers to support better technology delivery.

Documentation & Development

Maintain support procedures, knowledge articles, troubleshooting guides, release notes, and operational documentation.
Develop technical, operational, and business knowledge through hands-on work, mentorship, and project participation.
Follow corporate standards related to security, privacy, compliance, change management, and technology governance.

Qualifications

Required:

Bachelor's Degree in Information Technology, Engineering, Business, Operations, or any related field with 2 years of experience, or Associate's Degree plus 6 years of experience.
Experience supporting enterprise applications, technology platforms, or business systems.
Strong problem-solving, communication, documentation, and organizational skills.
Ability to learn new technologies, business processes, delivery practices, and support models quickly.
Interest in developing expertise in contact center technology, customer experience platforms, release management, and technology delivery.

Preferred:

Experience supporting contact center platforms, CRM systems, service platforms, or customer engagement technologies.
Experience participating in technology releases, testing activities, change management, or operational support processes.
Exposure to customer service operations, healthcare, pharmaceutical, patient services, or regulated environments.
Familiarity with automation, AI-enabled solutions, conversational technologies, or digital customer engagement capabilities.

Additional Information Applicable only to applicants applying to a position in any location with pay disclosure requirements under state or local law:

The compensation range described below is the range of possible base pay compensation that the Company believes in good faith it will pay for this role at the time of this posting based on the job grade for this position. Individual compensation paid within this range will depend on many factors including geographic location, and we may ultimately pay more or less than the posted range. This range may be modified in the future.
We offer a comprehensive package of benefits including paid time off (vacation, holidays, sick), medical/dental/vision insurance and 401(k) to eligible employees.
This job is eligible to participate in our short-term incentive programs.

Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, incentive, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole and absolute discretion unless and until paid and may be modified at the Company’s sole and absolute discretion, consistent with applicable law. AbbVie is an equal opportunity employer and is committed to operating with integrity, driving innovation, transforming lives and serving our community. Equal Opportunity Employer/Veterans/Disabled. US & Puerto Rico only - to learn more, visit https://www.abbvie.com/join-us/equal-employment-opportunity-employer.html US & Puerto Rico applicants seeking a reasonable accommodation, click here to learn more: https://www.abbvie.com/join-us/reasonable-accommodations.html

AbbVie is an equal opportunity employer and is committed to operating with integrity, driving innovation, transforming lives and serving our community. Equal Opportunity Employer/Veterans/Disabled. US & Puerto Rico only - to learn more, visit https://www.abbvie.com/join-us/equal-employment-opportunity-employer.html US & Puerto Rico applicants seeking a reasonable accommodation, click here to learn more: https://www.abbvie.com/join-us/reasonable-accommodations.html

About employer

More about this job

Skills

Process improvement
Business processes
Troubleshooting
Monitor activities
Change management
Documentation
Workflow
Business knowledge
Computer technology
Problem solving
Communication skills
Organizational skills
Customer experience
Customer service
Compensation and benefits

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