Jobs in the United States

25+ jobs

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Added 13 mins ago
Laser Communication Engineer
The Aerospace Corporation
El Segundo, CA
We are seeking to hire a laser communications engineer (Senior Member of Technical Staff or Engineering Specialist) to join the Optical Communications Department. The Optical Communications…
Added 15 mins ago
Associate Gear Engineer
Dana Incorporated
Maumee, OH
Familiarity with gear cutting, lapping, MTE testing of hypoid gears is preferred.
Added 16 mins ago
Principal ScienceLogic Skylar 1/SL1 Engineer
Global Enterprise Services, LLC
Fort Meade, MD
The engineer will support the solution through design, implementation, testing, accreditation, deployment, documentation, and transition to steady-state operations.
Added 16 mins ago
Cyber Analytics Application Engineer
CACI, INC.-FEDERAL
CYC LINTHICUM HEIGHTS, MD
Job Title: Cyber Analytics Application Engineer
Added 17 mins ago
PAS - Microsoft 365 AI Solution Architect- Consulting - Senior - Multiple Locations
EY
Sacramento, CA · Jericho, NY · Oklahoma City, OK · San Antonio, TX · Stamford, CT · Indianapolis, IN · Denver, CO · Salt Lake City, UT · Irvine, CA · Hartford, CT · Boca Raton, FL · Phoenix, AZ · Charlotte, NC · Chattanooga, TN · Southfield, MI · Charleston, WV · Detroit, MI · Tucson, AZ · Cleveland, OH · Las Vegas, NV · Raleigh, NC · Wichita, KS · Baltimore, MD · Rochester, NY · Milwaukee, WI · Pittsburgh, PA · Rogers, AR · Secaucus, NJ · Grandview Heights, OH · Nashville, TN · Hoboken, NJ · St. Louis, MO · Orlando, FL · Akron, OH · Westlake Village, CA · San Francisco, CA · New Brunswick, NJ · Birmingham, AL · Toledo, OH · Iselin, NJ · Greenville, SC · Seattle, WA · Cincinnati, OH · Minneapolis, MN · New Orleans, LA · Buffalo, NY · Arlington, VA · Memphis, TN · Portland, OR · Los Angeles, CA · Houston, TX · Philadelphia, PA · Providence, RI · Dallas, TX · Grand Rapids, MI · San Jose, CA · Baton Rouge, LA · Albany, NY · Louisville, KY · New York, NY · Jacksonville, FL · Tulsa, OK · Miami, FL · Austin, TX · Chantilly, VA · Palo Alto, CA · Alpharetta, GA · San Diego, CA · San Mateo, CA · Tallahassee, FL · Atlanta, GA · Washington, DC · McLean, VA · Huntsville, AL · Des Moines, IA · Kansas City, MO · Fort Worth, TX · Richmond, VA · Boston, MA · Tampa, FL · Chicago, IL
…discovery, assessment, target-state design, build/configuration, testing, migration execution, and deployment - and you will contribute to high-quality client outcomes through solution…
Added 20 mins ago
Senior Full Stack Engineer
Humana
Dallas, TX
Humana is seeking a Senior Full Stack Software Engineer who will be responsible for building and enhancing the UI/UX layer of Humana's Enterprise Data Governance Platform and Control Plane.
Added 20 mins ago
Lead AI Automation Engineer
Humana
Dallas, TX
The Lead AI Automation Engineer will provide hands-on technical leadership for the design, engineering, and productionization of AI-enabled automation across the Data Governance…
Added 21 mins ago
Field Installation Engineer
Red River
Austin, TX
The Field Installation Engineer is responsible for the planning, installation, configuration, calibration, validation, troubleshooting, and optimization of network and infrastructure…
Added 21 mins ago
Senior Engineering Analyst
Constellation Energy Generation, LLC.
Warrenville, IL · Kennett Square, PA
Bachelor’s degree in a technical field (non-engineer) and 5 years of nuclear or related industry experience OR
Added 22 mins ago
RI
Project Engineer (Construction)
RONCELLI INC
Sterling Heights, MI
- $65,000 to $90,000 USD / year
Roncelli, Inc. is currently seeking a full time Project Engineer. The Project Engineer supports the planning, coordination, and execution of construction projects by assisting with project…
Added 23 mins ago
Associate, Electrical Engineering (Rochester, NY)
L3Harris Technologies
Rochester, NY
…inside and outside labs to interpret test results and define testing for the purposes of assuring that parts are compliant to…
Added 29 mins ago
Mechanical Engineer – Associate / Professional / Senior
Bright Vision Technologies
Graniteville, SC
…we continue to grow, we’re looking for a skilled Mechanical Engineer – Associate / Professional / Senior to join our dynamic team and contribute to our mission of transforming business…
Added 35 mins ago
A
Associate Device Software Engineer
AbbVie
Irvine, CA
- $58,656 to $103,500 USD / year
The Associate Device Software Engineer contributes to the development and lifecycle support of software for hardware-integrated, regulated medical devices and associated engineering tools.…
Added 36 mins ago
A
Controls Engineer
Actalent
Maple Grove, MN
- $50 to $65 USD / hour
Job Title: Controls EngineerJob DescriptionThe Controls Engineer designs and programs controls systems for complex automated machinery, taking ownership of assigned machines, machine…
Added 38 mins ago
O
Senior Associate System Engineer
Oracle
United States
- $23.8 to $56.83 USD / hour
As a Senior Associate System Engineer on the Upgrade Center Integrated Technologies team, you will be responsible for providing consulting implementation and upgrade services to clients…
Added 38 mins ago
O
Senior Associate System Engineer
Oracle
United States
- $23.8 to $56.83 USD / hour
As a Senior Associate System Engineer on the Upgrade Center Integrated Technologies team, you will be responsible for providing consulting implementation and upgrade services to clients…
Added 38 mins ago
O
Senior Associate System Engineer
Oracle
United States
- $23.8 to $56.83 USD / hour
As a Senior Associate System Engineer on the Upgrade Center Integrated Technologies team, you will be responsible for providing consulting implementation and upgrade services to clients…
Added 49 mins ago
Senior Security Architect - TS/SCI
Sunayu
Bethesda, MD
As a Cloud Cyber Security Engineer, you will be responsible for providing technical security expertise in securing, hardening, and maintaining compliance of cloud-based software platforms…
Added 53 mins ago
Sr. Electrical Engineer
Rolls-Royce
United States
Sr. Electrical Engineer will serve as the electrical architect for new product development and existing product improvements, selecting appropriate design concepts and technologies within…
Added 54 mins ago
SL
Senior Detection Engineer
Solutions³ LLC
Arlington, VA
- $131,000 to $150,000 USD / year
Solutions³ LLC is seeking an experienced and technically proficient Senior Detection Engineer who develops, validates, deploys, and tunes detection logic supporting proactive threat hunting…
Added 54 mins ago
SL
Senior Detection Engineer
Solutions³ LLC
Arlington, VA
- $131,000 to $150,000 USD / year
Solutions³ LLC is seeking an experienced and technically proficient Senior Detection Engineer who develops, validates, deploys, and tunes detection logic supporting proactive threat hunting…
Added 54 mins ago
Project Engineer I - Automation
SEL Engineering Services, Inc.
NC · OH · PA · FL · NH
…safer, more reliable, and more economical. As a Power Systems Engineer- Automation projects focus on data collection of system IEDs, logic controls, and the presentation of data for the…
Added 56 mins ago
Business Intelligence Systems Management #12
Delan Associates, Inc
Clearwater, FL
…data to filter and index that add value to the user. Creates testing methodology and criteria. Designs and coordinates a curriculum for coaching and training customers in the use of…
Added 58 mins ago
T
Senior Lead Cryptography Engineer
TIAA
Remote, United States
- $160,000 to $210,000 USD / year
…certificate/key lifecycle efforts. This job also conducts and reviews the testing of the current state of the EKM architecture and suggests improvement recommendations by gathering key…
Added 58 mins ago
Associate Mechanical Engineer
Vertiv
Westerville, OH
The Mechanical Engineer supports new product development for the company’s Thermal global products. The Mechanical Engineer is responsible for the physical design and/or thermal system…

AbbVie

Contact Center Technology Engineer

North Chicago, IL, United States

$65,500 to $125,500 USD / year

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Job details

Pay: $65,500 to $125,500 USD / year
Experience: Bachelor's Degree in Information Technology, Engineering, Business, Operations, or any related field with 2 years of experience, or Associate's Degree plus 6 years of experience.
Posting language: English
Posted: Nov 2, 2026

Original job description

Company Description About AbbVie AbbVie's mission is to discover and deliver innovative medicines and solutions that solve serious health issues today and address the medical challenges of tomorrow. We strive to have a remarkable impact on people's lives across several key therapeutic areas including immunology, oncology, and neuroscience - and products and services in our Allergan Aesthetics portfolio. For more information about AbbVie, please visit us at www.abbvie.com. Follow @abbvie on LinkedIn, Facebook, Instagram, X and YouTube.

Job Description

The Contact Center Technology Engineer supports the delivery, operation, and continuous improvement of OneHUB contact center technology capabilities. This is a junior technical role designed to build future contact center engineering talent through exposure to platform support, enhancement delivery, release management, testing, business discovery, and incident management. Working under the guidance of senior engineers and platform leaders, this role develops knowledge of contact center technologies, customer engagement processes, solution delivery practices, and operational support models. The role participates in discovery and requirements clarification without serving as a traditional Business Systems Analyst or primary requirements owner. The position supports future growth into advanced contact center engineering and platform leadership roles by helping the individual learn how operational needs, user feedback, and business challenges translate into technology enhancement opportunities and delivery requirements.

Responsibilities:

Platform Support & Operations

Support day-to-day operation of contact center technologies and related business processes.
Assist with troubleshooting, incident resolution, issue triage, and escalation activities.
Partner with vendors, operations teams, support teams, and senior engineers to maintain platform stability and service quality.

Technology Delivery & Enhancements

Participate in platform enhancement and technology delivery activities that improve customer, patient, and agent experiences.
Assist with configuration support, validation, testing, deployment support, and operational readiness activities.
Build knowledge of contact center platforms, automation capabilities, customer engagement solutions, and delivery practices.

Release Management

Support release planning, deployment readiness, implementation validation, and post-release monitoring activities.
Participate in testing, defect tracking, change management, operational readiness, and release documentation efforts.
Help ensure production changes are communicated, validated, and handed off appropriately to support teams.

Business Discovery & Requirements Clarification

Participate in discussions with business stakeholders and operations teams to understand business needs, user feedback, and operational challenges.
Help translate operational needs, user feedback, and business challenges into technology enhancement opportunities and delivery requirements.
Document enhancement requests, user impacts, workflow observations, and solution opportunities to support senior engineers and product partners.
Develop understanding of customer journeys, agent workflows, contact center operations, and performance drivers to support better technology delivery.

Documentation & Development

Maintain support procedures, knowledge articles, troubleshooting guides, release notes, and operational documentation.
Develop technical, operational, and business knowledge through hands-on work, mentorship, and project participation.
Follow corporate standards related to security, privacy, compliance, change management, and technology governance.

Qualifications

Required:

Bachelor's Degree in Information Technology, Engineering, Business, Operations, or any related field with 2 years of experience, or Associate's Degree plus 6 years of experience.
Experience supporting enterprise applications, technology platforms, or business systems.
Strong problem-solving, communication, documentation, and organizational skills.
Ability to learn new technologies, business processes, delivery practices, and support models quickly.
Interest in developing expertise in contact center technology, customer experience platforms, release management, and technology delivery.

Preferred:

Experience supporting contact center platforms, CRM systems, service platforms, or customer engagement technologies.
Experience participating in technology releases, testing activities, change management, or operational support processes.
Exposure to customer service operations, healthcare, pharmaceutical, patient services, or regulated environments.
Familiarity with automation, AI-enabled solutions, conversational technologies, or digital customer engagement capabilities.

Additional Information Applicable only to applicants applying to a position in any location with pay disclosure requirements under state or local law:

The compensation range described below is the range of possible base pay compensation that the Company believes in good faith it will pay for this role at the time of this posting based on the job grade for this position. Individual compensation paid within this range will depend on many factors including geographic location, and we may ultimately pay more or less than the posted range. This range may be modified in the future.
We offer a comprehensive package of benefits including paid time off (vacation, holidays, sick), medical/dental/vision insurance and 401(k) to eligible employees.
This job is eligible to participate in our short-term incentive programs.

Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, incentive, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole and absolute discretion unless and until paid and may be modified at the Company’s sole and absolute discretion, consistent with applicable law. AbbVie is an equal opportunity employer and is committed to operating with integrity, driving innovation, transforming lives and serving our community. Equal Opportunity Employer/Veterans/Disabled. US & Puerto Rico only - to learn more, visit https://www.abbvie.com/join-us/equal-employment-opportunity-employer.html US & Puerto Rico applicants seeking a reasonable accommodation, click here to learn more: https://www.abbvie.com/join-us/reasonable-accommodations.html

AbbVie is an equal opportunity employer and is committed to operating with integrity, driving innovation, transforming lives and serving our community. Equal Opportunity Employer/Veterans/Disabled. US & Puerto Rico only - to learn more, visit https://www.abbvie.com/join-us/equal-employment-opportunity-employer.html US & Puerto Rico applicants seeking a reasonable accommodation, click here to learn more: https://www.abbvie.com/join-us/reasonable-accommodations.html

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More about this job

Skills

Process improvement
Business processes
Troubleshooting
Monitor activities
Change management
Documentation
Workflow
Business knowledge
Computer technology
Problem solving
Communication skills
Organizational skills
Customer experience
Customer service
Compensation and benefits

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