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Added 5 mins ago
Project Engineer I - Automation
SEL Engineering Services, Inc.
NC · OH · PA · FL · NH
…safer, more reliable, and more economical. As a Power Systems Engineer- Automation projects focus on data collection of system IEDs, logic controls, and the presentation of data for the…
Added 9 mins ago
T
Senior Lead Cryptography Engineer
TIAA
Remote, United States
- $160,000 to $210,000 USD / year
Provides engineering support for critical EKM systems and services including PKI/CLM/KMS application servers, automation workflows, HSMs.
Added 26 mins ago
Sr. Associate, Process Improvement Engineer
West Pharmaceutical Services
St. Petersburg, FL
…opportunity to drive the implementation of new innovative processes, automation and new technologies in cooperation with the engineering and quality assurance teams and the plants. The…
Added 33 mins ago
Associate in Research, 12 Month – Applied Research & Commercialization Hub (National High Magnetic Field Laboratory)
Florida State University
Tallahassee, FL
…specification and a deadline. Behind that sits a seed-funded project portfolio and a pipeline of new…
Added 40 mins ago
CF
Senior Infrastructure Engineer
Caritas Family Solutions
Belleville, IL
- $83,000 USD / year
PURPOSE: The Senior Infrastructure Engineer is responsible for the design, implementation, maintenance, security, and continuous improvement of Caritas Family Solutions' technology…
Added 42 mins ago
Service Automation Engineer
Proserv
Houston
The Service Automation Engineer is responsible for providing technical support, troubleshooting, testing, commissioning, and maintenance of Subsea Control Systems (SCS) and associated…
Added 55 mins ago
Security Technology Engineer
Texas Instruments
Dallas, TX
…ecosystem through enterprise standards, system integration, automation, analytics, resiliency, and lifecycle strategy. The engineer will work closely with Security Operations, IT…
Added 56 mins ago
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Controls Engineer
Actalent
Kansas City, MO
- $40 to $45 USD / hour
Job Title: Controls EngineerJob DescriptionThe Controls Engineer designs, programs, and commissions industrial automation control systems from concept through start-up. This role combines…
Added 1 hour ago
Infrastructure Engineer II
Dartmouth College
NH
…cross-functional teams and own their platforms end to end, from design and automation through security, operations, and…
Added 1 hour ago
A
Contact Center Technology Engineer
AbbVie
North Chicago, IL
- $65,500 to $125,500 USD / year
The Contact Center Technology Engineer supports the delivery, operation, and continuous improvement of OneHUB contact center technology capabilities. This is a junior technical role…
Added 1 hour ago
Controls Project Specialist
Johnson Controls Inc.
United States
You will work under general direction from the Operations Manager, System Engineering Leader, Project Manager and/or System Engineer to coordinate project delivery, support early-stage…
Added 1 hour ago
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Network Engineer III
RISA
Springfield, VA
- $107,000 to $117,000 USD / year
RISA is hiring a Network Engineer III to engineer and sustain an Intelligence Community customer's WAN, LAN, and campus networks across multiple security domains. The work is real…
Added 1 hour ago
R
Firewall Engineer III
RISA
Springfield, VA
- $117,000 to $128,000 USD / year
RISA is hiring a Palo Alto SME to be the focal point for every Palo Alto task, operation, and project on the Network Security Services team supporting an Intelligence Community customer.…
Added 1 hour ago
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QMS Engineer III
UNIVERSAL INSTRUMENTS CORPORATION
Conklin, NY
- $85,000 to $95,000 USD / year
Project management for Quality System improvements, including out-of-box quality (OBQ) issues.
Added 2 hours ago
Application Engineer
E Tech Group
Dallas, TX
We are seeking an Application Engineer (proposals focus) to be responsible for initial consultation with the customer, as well as estimating and proposal development for industrial…
Added 2 hours ago
IT SOFTWARE ENGINEER 1 - ROBOTIC PROCESS AUTOMATION (RPA)
Huntington Ingalls Industries
Newport News, VA
You will work closely with project managers, solution architects, fellow developers, and system users to deliver automation solutions that provide measurable business value. This position…
Added 2 hours ago
SR. PLATFORM ENGINEER - PLATFORM OPERATIONS
Huntington Ingalls Industries
Newport News, VA
…innovative team of professionals ranges from skilled trades to project managers, engineers and software developers to solution architects, technical subject matter experts, and system…
Added 2 hours ago
SR. PLATFORM ENGINEER - PLATFORM OPERATIONS
HII
Newport News, VA
…innovative team of professionals ranges from skilled trades to project managers, engineers and software developers to solution architects, technical subject matter experts, and system…
Added 2 hours ago
Manager Network Administration
Sonepar
Hamilton, NJ
…The position will require regular collaboration with leaders, project teams, business partners, and stakeholders across Sonepar and its family of brands with up to 20% travel…
Added 2 hours ago
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Building Engineer
ABM Industries
Seattle, WA
- $50.57 USD / hour
The Building Engineer is responsible for ensuring the efficient operation, maintenance, and repair of building systems, equipment, and infrastructure. This role involves troubleshooting and…
Added 2 hours ago
Campus AI & Automation Associate - ATL
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Atlanta, GA
Design, develop, test, and deploy automation solutions using C#/.NET, Python, SQL, React, Next.js, and/or Django, with guidance from senior developers on architecture and design decisions
Added 2 hours ago
Principal Systems Engineer
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Alpharetta, GA
The Principal Systems Engineer is responsible for the architecture, design, implementation, automation, configuration, and support of complex enterprise infrastructure across on-premises,…
Added 3 hours ago
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Senior Engineer (Electrical Planning and Design), Electrical Engineering
natgridProd
Syracuse, NY
- $119,000 to $140,000 USD / year
As a senior engineer, you will also begin to develop into leadership roles that involve working with engineering/design firms to provide additional resources to our group. You will oversee…
Added 3 hours ago
Associate Engineer
Insight
Fort Worth
The Associate Engineer supports the safe, accurate, and timely integration, configuration, validation, and documentation of customer technology solutions in Insight’s lab environment. The…
Added 3 hours ago
Associate Engineer
Insight
Fort Worth
The Associate Engineer supports the safe, accurate, and timely integration, configuration, validation, and documentation of customer technology solutions in Insight’s lab environment. The…

AbbVie

Contact Center Technology Engineer

North Chicago, IL, United States

$65,500 to $125,500 USD / year

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Job details

Pay: $65,500 to $125,500 USD / year
Experience: Bachelor's Degree in Information Technology, Engineering, Business, Operations, or any related field with 2 years of experience, or Associate's Degree plus 6 years of experience.
Posting language: English
Posted: Nov 2, 2026

Original job description

Company Description About AbbVie AbbVie's mission is to discover and deliver innovative medicines and solutions that solve serious health issues today and address the medical challenges of tomorrow. We strive to have a remarkable impact on people's lives across several key therapeutic areas including immunology, oncology, and neuroscience - and products and services in our Allergan Aesthetics portfolio. For more information about AbbVie, please visit us at www.abbvie.com. Follow @abbvie on LinkedIn, Facebook, Instagram, X and YouTube.

Job Description

The Contact Center Technology Engineer supports the delivery, operation, and continuous improvement of OneHUB contact center technology capabilities. This is a junior technical role designed to build future contact center engineering talent through exposure to platform support, enhancement delivery, release management, testing, business discovery, and incident management. Working under the guidance of senior engineers and platform leaders, this role develops knowledge of contact center technologies, customer engagement processes, solution delivery practices, and operational support models. The role participates in discovery and requirements clarification without serving as a traditional Business Systems Analyst or primary requirements owner. The position supports future growth into advanced contact center engineering and platform leadership roles by helping the individual learn how operational needs, user feedback, and business challenges translate into technology enhancement opportunities and delivery requirements.

Responsibilities:

Platform Support & Operations

Support day-to-day operation of contact center technologies and related business processes.
Assist with troubleshooting, incident resolution, issue triage, and escalation activities.
Partner with vendors, operations teams, support teams, and senior engineers to maintain platform stability and service quality.

Technology Delivery & Enhancements

Participate in platform enhancement and technology delivery activities that improve customer, patient, and agent experiences.
Assist with configuration support, validation, testing, deployment support, and operational readiness activities.
Build knowledge of contact center platforms, automation capabilities, customer engagement solutions, and delivery practices.

Release Management

Support release planning, deployment readiness, implementation validation, and post-release monitoring activities.
Participate in testing, defect tracking, change management, operational readiness, and release documentation efforts.
Help ensure production changes are communicated, validated, and handed off appropriately to support teams.

Business Discovery & Requirements Clarification

Participate in discussions with business stakeholders and operations teams to understand business needs, user feedback, and operational challenges.
Help translate operational needs, user feedback, and business challenges into technology enhancement opportunities and delivery requirements.
Document enhancement requests, user impacts, workflow observations, and solution opportunities to support senior engineers and product partners.
Develop understanding of customer journeys, agent workflows, contact center operations, and performance drivers to support better technology delivery.

Documentation & Development

Maintain support procedures, knowledge articles, troubleshooting guides, release notes, and operational documentation.
Develop technical, operational, and business knowledge through hands-on work, mentorship, and project participation.
Follow corporate standards related to security, privacy, compliance, change management, and technology governance.

Qualifications

Required:

Bachelor's Degree in Information Technology, Engineering, Business, Operations, or any related field with 2 years of experience, or Associate's Degree plus 6 years of experience.
Experience supporting enterprise applications, technology platforms, or business systems.
Strong problem-solving, communication, documentation, and organizational skills.
Ability to learn new technologies, business processes, delivery practices, and support models quickly.
Interest in developing expertise in contact center technology, customer experience platforms, release management, and technology delivery.

Preferred:

Experience supporting contact center platforms, CRM systems, service platforms, or customer engagement technologies.
Experience participating in technology releases, testing activities, change management, or operational support processes.
Exposure to customer service operations, healthcare, pharmaceutical, patient services, or regulated environments.
Familiarity with automation, AI-enabled solutions, conversational technologies, or digital customer engagement capabilities.

Additional Information Applicable only to applicants applying to a position in any location with pay disclosure requirements under state or local law:

The compensation range described below is the range of possible base pay compensation that the Company believes in good faith it will pay for this role at the time of this posting based on the job grade for this position. Individual compensation paid within this range will depend on many factors including geographic location, and we may ultimately pay more or less than the posted range. This range may be modified in the future.
We offer a comprehensive package of benefits including paid time off (vacation, holidays, sick), medical/dental/vision insurance and 401(k) to eligible employees.
This job is eligible to participate in our short-term incentive programs.

Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, incentive, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole and absolute discretion unless and until paid and may be modified at the Company’s sole and absolute discretion, consistent with applicable law. AbbVie is an equal opportunity employer and is committed to operating with integrity, driving innovation, transforming lives and serving our community. Equal Opportunity Employer/Veterans/Disabled. US & Puerto Rico only - to learn more, visit https://www.abbvie.com/join-us/equal-employment-opportunity-employer.html US & Puerto Rico applicants seeking a reasonable accommodation, click here to learn more: https://www.abbvie.com/join-us/reasonable-accommodations.html

AbbVie is an equal opportunity employer and is committed to operating with integrity, driving innovation, transforming lives and serving our community. Equal Opportunity Employer/Veterans/Disabled. US & Puerto Rico only - to learn more, visit https://www.abbvie.com/join-us/equal-employment-opportunity-employer.html US & Puerto Rico applicants seeking a reasonable accommodation, click here to learn more: https://www.abbvie.com/join-us/reasonable-accommodations.html

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More about this job

Skills

Process improvement
Business processes
Troubleshooting
Monitor activities
Change management
Documentation
Workflow
Business knowledge
Computer technology
Problem solving
Communication skills
Organizational skills
Customer experience
Customer service
Compensation and benefits

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