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Added 10 hours ago
A&
Senior Appian Developer
Astor & Sanders
Remote, United States
- $140,000 to $180,000 USD / year
Collaborate with the business analyst and scrum master to refine user stories, acceptance criteria, and ensure feasible development timelines.
Added 1 day ago
LI
ServiceNow Business Analyst
LIGHTFEATHER IO LLC
Alexandria, VA
- $110,000 to $130,000 USD / year
LightFeather is seeking a Senior ServiceNow Business Analyst to lead the requirements gathering and process design for our federal agency clients. In this role, you will act as the critical…
Added 1 day ago
FC
IT Programmer Analyst
Flatiron Construction Corp
Atlanta, GA
- $100,000 USD / year
Are you ready to take on the challenge of shaping our software applications? As the IT Programmer Analyst, you will define, develop, analyze, and maintain new software applications and…
Added 2 days ago
FG
Joint Staff J5 Data & AI Enablement Specialist
Forge Group, LLC
Arlington, VA
- $100,000 to $130,000 USD / year
…detail-oriented Data Steward & AI Enablement Specialist to support the Joint Staff J5 Digital Transformation team operating in a secure, cloud-based modernization environment at the…
Added 2 days ago
IT Service Support Senior Analyst
AstraZeneca Pharmaceuticals LP Company
Durham, NC
The Senior IT Technical Support Specialist delivers advanced onsite IT support across end-user computing, site infrastructure, laboratory environments, manufacturing operations, and…
Added 2 days ago
IT Service Support Senior Analyst
AstraZeneca
Durham, NC · Durham
The Senior IT Technical Support Specialist delivers advanced onsite IT support across end-user computing, site infrastructure, laboratory environments, manufacturing operations, and…
Added 2 days ago
IT Analyst 2 - Epic Orders, Inpatient Informatics
TGH
Tampa, FL
Under the direction of a Manager or Director and in accordance with established policies and procedures, the IT Analyst II performs intermediate‑level analysis and support of information…
Added 2 days ago
CI
System Analyst/Sr. System Analyst
Cook Inlet Tribal Council Inc.
Anchorage, AK
- $74,000 to $104,400 USD / year
The System Analyst supports, manages, and maintains applications or suites of applications, including maintaining services and conducting user and security administration. This position…
Added 2 days ago
QA Tester - Hybrid
NTTD Ser Fed Govt, Inc.
Rockville
NTT DATA Federal Services is seeking an experienced Quality Assurance Analyst to support federal digital transformation initiatives and mission-critical systems. The ideal candidate will…
Added 2 days ago
Jr Palo Alto Integration Tech
Koniag Government Services
Washington, DC
…and technically developing Palo Alto Integration Technician (Junior) to support enterprise network security operations and IT administrative and operational support services for a federal…
Added 2 days ago
Sr Palo Alto Integration Engineer
Koniag Government Services
Washington, DC
…seeking an experienced Palo Alto Integration Engineer (Senior) to support enterprise network security operations and IT administrative and operational support services for a federal…
Added 2 days ago
Computer Operator V
Koniag Government Services
Oklahoma City, OK
Koniag Advisory and Business Solutions LLC, a Koniag Government Services company, is seeking a Computer Operator V to support KABS and our government customer in Oklahoma City, OK.
Added 2 days ago
Business Systems Analyst Lead
AmeriHealth Caritas
Newtown Square, PA
The Business Systems Analyst Lead provides ongoing support for an assigned set of systems/technologies (e.g. data mapping, configuration, queries). Serves as a SME for all components of a…
Added 2 days ago
Client Services Analyst - 26006861
University of Pittsburgh
Pittsburgh, PA
Client Services Analyst SVC HS Information Technology - Pennsylvania-Pittsburgh - (26006861) Health Sciences Information Technology provides technology support for the six schools of the…
Added 2 days ago
Senior Application Analyst - Epic Resolute Billing - FT - Days - DIO
Memorial Healthcare System
United States
…and technology teams to ensure the application continues to support end-users and to mitigate any functional or operational issues. Tests and troubleshoots existing and proposed systems in…
Added 2 days ago
Automated Test Engineer (MUMPS)
Syms Strategic Group, LLC (SSG)
Clearwater, FL
Support functional, integration, regression, user acceptance, system, and end-to-end testing activities
Added 2 days ago
Senior Software Test Engineer
Syms Strategic Group, LLC (SSG)
Clearwater, FL
Develop and execute test plans, test cases, and test procedures to ensure that all information systems, products, and services meet organizational standards and end-user requirements
Added 2 days ago
Software Developer in Test (SDET)
Syms Strategic Group, LLC (SSG)
Clearwater, FL
Develop and execute test plans, test cases, and test procedures to ensure that all information systems, products, and services meet organizational standards and end-user requirements
Added 2 days ago
Automated Test Engineer (MUMPS)
Syms Strategic Group, LLC (SSG)
Melbourne, FL
Support functional, integration, regression, user acceptance, system, and end-to-end testing activities
Added 2 days ago
Software Developer in Test (SDET)
Syms Strategic Group, LLC (SSG)
Melbourne, FL
Develop and execute test plans, test cases, and test procedures to ensure that all information systems, products, and services meet organizational standards and end-user requirements
Added 2 days ago
Senior Software Test Engineer
Syms Strategic Group, LLC (SSG)
Melbourne, FL
Develop and execute test plans, test cases, and test procedures to ensure that all information systems, products, and services meet organizational standards and end-user requirements
Added 2 days ago
Automated Test Engineer (MUMPS)
Syms Strategic Group, LLC (SSG)
Tampa, FL
Support functional, integration, regression, user acceptance, system, and end-to-end testing activities
Added 2 days ago
Software Developer in Test (SDET)
Syms Strategic Group, LLC (SSG)
Tampa, FL
Develop and execute test plans, test cases, and test procedures to ensure that all information systems, products, and services meet organizational standards and end-user requirements
Added 2 days ago
Senior Software Test Engineer
Syms Strategic Group, LLC (SSG)
Tampa, FL
Develop and execute test plans, test cases, and test procedures to ensure that all information systems, products, and services meet organizational standards and end-user requirements
Added 2 days ago
Automated Test Engineer (MUMPS)
Syms Strategic Group, LLC (SSG)
Orlando, FL
Support functional, integration, regression, user acceptance, system, and end-to-end testing activities

Closed listing

AbbVie

Contact Center Technology Engineer

North Chicago, IL, United States

$65,500 to $125,500 USD / year

This opening has closed.

The original listing is kept below for reference.

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About employer

Job details

Pay: $65,500 to $125,500 USD / year
Experience: Bachelor's Degree in Information Technology, Engineering, Business, Operations, or any related field with 2 years of experience, or Associate's Degree plus 6 years of experience.
Posting language: English
Posted: Oct 29, 2026

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Original job description

Archived listing. The details below describe a past opening.

Company Description About AbbVie AbbVie's mission is to discover and deliver innovative medicines and solutions that solve serious health issues today and address the medical challenges of tomorrow. We strive to have a remarkable impact on people's lives across several key therapeutic areas including immunology, oncology, and neuroscience - and products and services in our Allergan Aesthetics portfolio. For more information about AbbVie, please visit us at www.abbvie.com. Follow @abbvie on LinkedIn, Facebook, Instagram, X and YouTube.

Job Description

The Contact Center Technology Engineer supports the delivery, operation, and continuous improvement of OneHUB contact center technology capabilities. This is a junior technical role designed to build future contact center engineering talent through exposure to platform support, enhancement delivery, release management, testing, business discovery, and incident management. Working under the guidance of senior engineers and platform leaders, this role develops knowledge of contact center technologies, customer engagement processes, solution delivery practices, and operational support models. The role participates in discovery and requirements clarification without serving as a traditional Business Systems Analyst or primary requirements owner. The position supports future growth into advanced contact center engineering and platform leadership roles by helping the individual learn how operational needs, user feedback, and business challenges translate into technology enhancement opportunities and delivery requirements.

Responsibilities:

Platform Support & Operations

Support day-to-day operation of contact center technologies and related business processes.
Assist with troubleshooting, incident resolution, issue triage, and escalation activities.
Partner with vendors, operations teams, support teams, and senior engineers to maintain platform stability and service quality.

Technology Delivery & Enhancements

Participate in platform enhancement and technology delivery activities that improve customer, patient, and agent experiences.
Assist with configuration support, validation, testing, deployment support, and operational readiness activities.
Build knowledge of contact center platforms, automation capabilities, customer engagement solutions, and delivery practices.

Release Management

Support release planning, deployment readiness, implementation validation, and post-release monitoring activities.
Participate in testing, defect tracking, change management, operational readiness, and release documentation efforts.
Help ensure production changes are communicated, validated, and handed off appropriately to support teams.

Business Discovery & Requirements Clarification

Participate in discussions with business stakeholders and operations teams to understand business needs, user feedback, and operational challenges.
Help translate operational needs, user feedback, and business challenges into technology enhancement opportunities and delivery requirements.
Document enhancement requests, user impacts, workflow observations, and solution opportunities to support senior engineers and product partners.
Develop understanding of customer journeys, agent workflows, contact center operations, and performance drivers to support better technology delivery.

Documentation & Development

Maintain support procedures, knowledge articles, troubleshooting guides, release notes, and operational documentation.
Develop technical, operational, and business knowledge through hands-on work, mentorship, and project participation.
Follow corporate standards related to security, privacy, compliance, change management, and technology governance.

Qualifications

Required:

Bachelor's Degree in Information Technology, Engineering, Business, Operations, or any related field with 2 years of experience, or Associate's Degree plus 6 years of experience.
Experience supporting enterprise applications, technology platforms, or business systems.
Strong problem-solving, communication, documentation, and organizational skills.
Ability to learn new technologies, business processes, delivery practices, and support models quickly.
Interest in developing expertise in contact center technology, customer experience platforms, release management, and technology delivery.

Preferred:

Experience supporting contact center platforms, CRM systems, service platforms, or customer engagement technologies.
Experience participating in technology releases, testing activities, change management, or operational support processes.
Exposure to customer service operations, healthcare, pharmaceutical, patient services, or regulated environments.
Familiarity with automation, AI-enabled solutions, conversational technologies, or digital customer engagement capabilities.

Additional Information Applicable only to applicants applying to a position in any location with pay disclosure requirements under state or local law:

The compensation range described below is the range of possible base pay compensation that the Company believes in good faith it will pay for this role at the time of this posting based on the job grade for this position. Individual compensation paid within this range will depend on many factors including geographic location, and we may ultimately pay more or less than the posted range. This range may be modified in the future.
We offer a comprehensive package of benefits including paid time off (vacation, holidays, sick), medical/dental/vision insurance and 401(k) to eligible employees.
This job is eligible to participate in our short-term incentive programs.

Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, incentive, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole and absolute discretion unless and until paid and may be modified at the Company’s sole and absolute discretion, consistent with applicable law. AbbVie is an equal opportunity employer and is committed to operating with integrity, driving innovation, transforming lives and serving our community. Equal Opportunity Employer/Veterans/Disabled. US & Puerto Rico only - to learn more, visit https://www.abbvie.com/join-us/equal-employment-opportunity-employer.html US & Puerto Rico applicants seeking a reasonable accommodation, click here to learn more: https://www.abbvie.com/join-us/reasonable-accommodations.html

AbbVie is an equal opportunity employer and is committed to operating with integrity, driving innovation, transforming lives and serving our community. Equal Opportunity Employer/Veterans/Disabled. US & Puerto Rico only - to learn more, visit https://www.abbvie.com/join-us/equal-employment-opportunity-employer.html US & Puerto Rico applicants seeking a reasonable accommodation, click here to learn more: https://www.abbvie.com/join-us/reasonable-accommodations.html

About employer

More about this job

Skills

Process improvement
Business processes
Troubleshooting
Monitor activities
Change management
Documentation
Workflow
Business knowledge
Computer technology
Problem solving
Communication skills
Organizational skills
Customer experience
Customer service
Compensation and benefits

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