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Closed listing

Abbott Laboratories

Field Service Engineer (Seattle, WA)

Seattle, WA, United States

$22.45 to $44.85 USD / hour

This opening has closed.

The original listing is kept below for reference.

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About employer

Job details

Pay: $22.45 to $44.85 USD / hour
Posting language: English
Posted: Nov 9, 2026

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Original job description

Archived listing. The details below describe a past opening.

Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines. Our 122,000 colleagues serve people in more than 160 countries. About Abbott Abbott is a global healthcare leader, creating breakthrough science to improve people’s health. We’re always looking towards the future, anticipating changes in medical science and technology.

Our diagnostic solutions are used in hospitals, laboratories, and clinics around the globe. The crucial information derived from our tests, instruments and informatics systems are often the first step in patient care decision making for hundreds of health conditions from heart attacks to blood disorders to infectious diseases and cancers.

Working at Abbott At Abbott, you can do work that matters, grow, and learn, care for yourself and family, be your true self and live a full life. You’ll also have access to:

Career development with an international company where you can grow the career you dream of.
Employees can qualify for free medical coverage in our Health Investment Plan (HIP) PPO medical plan in the next calendar year.
An excellent retirement savings plan with high employer contribution
Tuition reimbursement, the Freedom 2 Save student debt program and FreeU education benefit - an affordable and convenient path to getting a bachelor’s degree.
A company recognized as a great place to work in dozens of countries around the world and named one of the most admired companies in the world by Fortune.
A company that is recognized as one of the best big companies to work for as well as a best place to work for diversity, working mothers, female executives, and scientists.

The Opportunity

This position is a remote position.
Location: Seattle WA.
Traveling up to 75%.
Must have a Valid Driver’s License.

Embrace the vision of becoming the leading diagnostic service provider by achieving customer loyalty and economic profitability through passion, partnership, and performance. Efficiently provide technical support solutions including installation, corrective, pre-emptive and proactive maintenance. Go above and beyond to respond to customer needs by partnering with sales, marketing and other functional areas while adhering to current compliance guidelines.

What You’ll Work On

Representing Abbott Diagnostic Division to its customers
Responsible for providing on-site support to ADD customers
Support field personal and District business objective and goals
Provide direction and develop mentoring skills to mentor other FSRs
Troubleshooting and resolving complaints reported by customers on a minimum of five increasingly complex instruments as detailed in the Field Service Business Process database
Understand and follow Quality System by accurate and timely documentation of complaint resolution
Understand and practice regulatory and compliance procedures
Maintain a safe work environment following laboratory safety guidelines
Schedule and complete routine preventive maintenance, installations and other updates provided by Abbott.

Integrate effectively into the service team:

Work effectively within a diverse and dynamic team environment
Support on call rotation
Time, territory, and inventory management
Standby and after-hours responsibilities
Flexible working hours
Unpredictable Travel
Travel for support of other territories and training
Providing on-site critical account support inside and outside of district boundaries.

Responsible for IRL ownership to achieve organizational goals and customer satisfaction. Responsible to work cross functionally to achieve customer satisfaction through direct communication within the local performance partnership teams (P2T). Responsible for maintaining ownership of customer issues until successful escalation or handoff takes place.

In addition to this position requires:

a) superior technical competency b) Pro-Active Account Management c) complete instrument training across geographical IRL.

Responsible for implementing and maintaining the effectiveness of the quality system.
Provide superior customer service through applying effective communication skills in order to build loyalty while proactively managing and resolving high-stress situations
Delight our customers by providing support including installation; Preventive Maintenance; Technical
Service Bulletins and repair by documenting; following up; and closing calls as per Abbott Diagnostics quality system
Partner cross-functionally and internally while maintaining positive relationships and ensure issues are resolved efficiently and satisfactorily while exceeding customer needs
Successfully achieve the established business metrics including service sales, cost of service and key performance indicators for assigned customers/accounts
Champion utilization of remote support tools to proactively improve instrument up time
Proactively improve expertise through continuous learning and certifications
Scope of responsibility includes representing Abbott Diagnostics to assigned customers in a professional forthright and ethical manner.
The position reports to a Service Manager and is accountable to achieve individual and support team goals.
Must be able to influence other areas to achieve business goals

Required Qualifications:

Bachelor’s degree or equivalent relevant experience required.
Travel up to 75%.

Preferred Qualifications:

Bachelor’s Engineering Degree in Bio Medical/Electrical/Mechanical or Medical Technology.
Practical experience of interfacing with customers.

Additional Skills:

Trouble shooting/problem solving; ability to succeed in team situations and excel independently, computer skills (Word, Excel, Power Point, Internet, Remote Computing i.e VPN, remote troubleshooting etc.), effective communication skills and strongly demonstrated interpersonal skills.

Learn more about our health and wellness benefits, which provide the security to help you and your family live full lives: www.abbottbenefits.com Follow your career aspirations to Abbott for diverse opportunities with a company that can help you build your future and live your best life. Abbott is an Equal Opportunity Employer, committed to employee diversity. Connect with us at www.abbott.com, on Facebook at www.facebook.com/Abbott and on Twitter @AbbottNews and @AbbottGlobal.

The base pay for this position is $22.45 – $44.85 per hour. In specific locations, the pay range may vary from the range posted.

About employer

More about this job

Skills

Valid driver's licence
Technical support
Sales
Regulatory compliance
Abbott
Coaching
Troubleshooting
Business processes
Documentation
Preventive maintenance
Inventory management
Customer service
Communication skills
Problem solving
Computer skills
Microsoft Word
Microsoft Excel
Microsoft PowerPoint
VPN
Interpersonal skills

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Work requirements

Jobs in the United States