Jobs in the United States

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Added 1 min ago
Enterprise Solutions Architect-Senior/Consultant
SelectHealth Inc
Remote, United States
…the organization, from strategic decision making down to the project planning level. The consultant is recognized as a technical solutions expert in one or more critical products, programs…
Added 6 mins ago
Customer Success Manager
Exact Sciences Corp
WI
Career development with an international company where you can grow the career you dream of.
Added 6 mins ago
Customer Success Manager
Exact Sciences Corp
United States
Career development with an international company where you can grow the career you dream of.
Added 54 mins ago
Associate CPLM SME Electrical/ CPLM SME Electrical Engineer - 20678
Northrop Grumman
Roy
Candidate will bring a strong level of proven Capital experience to support the Capital tool suite development in support of the Strategic Deterrent Systems and Sentinel program execution.
Added 1 hour ago
Manager, Quality Improvement
Humana Insurance Company
FL
Must reside in the state of Florida
Added 1 hour ago
Director of Asset Management
Tacoma Housing
Tacoma, WA
Actively participate in the development and oversight of long range, strategic and budget planning processes.
Added 1 hour ago
Pharmaceutical Informaticist Analyst
Rochester General Hospital
Remote, United States
…will work with cross-application work-groups to accomplish project…
Added 1 hour ago
EHR Application Analyst
Unity Hospital of Rochester
United States
Participate in workflow discovery sessions and cross-functional project teams to support EHR initiatives.
Added 1 hour ago
Director
The University Of Texas At Dallas
TX
3+ years’ experience demonstrating understanding and leadership in the development and implementation of strategic and tactical goals and objectives for the continuous…
Added 1 hour ago
Facilities Lead
Jamul Casino 2023
Jamul, CA
Must have valid driver’s license and acceptable driving history
Added 1 hour ago
GME Business Systems Analyst, Graduate Medical Education Department, Kirk Kerkorian School of Medicine [R0154232]
University of Nevada, Las Vegas
United States
Experience should include requirements gathering, workflow analysis, system configuration or implementation, data validation, reporting, troubleshooting, project coordination, and…
Added 2 hours ago
Pre-Clerkship Curriculum Manager
UC Davis Health
CA
The Pre-Clerkship Curriculum Manager provides embedded curricular, operational, and educational project management to the School of Medicine's pre-clerkship course leadership. Working in…
Added 2 hours ago
AB
FVP, Transformation Lead
Axos Bank
Remote, United States
- $180,000 to $200,000 USD / year
Partner with Project Management (PMO) and cross-functional teams to ensure delivery discipline, timeline adherence, and accountability across all aspects of the SDLC cycle particularly with…
Added 2 hours ago
Pre-Clerkship Curriculum Manager
University of California, Davis
CA
The Pre-Clerkship Curriculum Manager provides embedded curricular, operational, and educational project management to the School of Medicine's pre-clerkship course leadership. Working in…
Added 2 hours ago
Operations Enablement Specialist-3
Cars.com LLC
Chicago, IL
…Enablement Specialist serves as an organizational resource for AI project intake, coordination, and cross-functional guidance, helping teams across Cars Commerce identify AI use cases,…
Added 2 hours ago
Senior Manager, Client Management Operations
VSP
Remote, United States
Lead the successful planning, support, and adoption of the workflow processes and/or systems
Added 2 hours ago
Manager, Client Experience Learning & Enablement
H&R Block
Remote, United States
The Manager, Client Experience Learning & Enablement leads the strategy, design, development, implementation, and continuous improvement of performance enablement solutions supporting…
Added 2 hours ago
Program Analyst - Documents & Records
Ripple Effect
Rockville, MD
Must reside in a U.S
Added 2 hours ago
C
Evaluation and Learning Director
CYCSF
San Francisco, CA
- $95,000 to $105,000 USD / year
Experience with database design, workflow automation, and statistical tools.
Added 2 hours ago
Business Systems Analyst
San Diego Community College District
CA
…sick and vacation leave; and opportunities for professional development. Initial Salary Placement, Promoted or transferred employees will be placed as specified in the SPAA – Supervisory &…
Added 2 hours ago
Assistant Unit Director Neuro TCU
UCSF
San Francisco, CA · CA
YInvolves physicians, staff and other healthcare team members in the development of plans to manage patient admissions, transfers and discharges.
Added 2 hours ago
CO
Administrative Coordinator - PW
City of Boise
Boise, ID
- $23.77 to $28.22 USD / hour
…extensive executive-level administrative experience, strong project coordination skills, sound judgment and the ability to manage competing priorities with professionalism and…
Added 2 hours ago
Global Workplace PREP Program Graduate
Hewlett Packard Enterprise
Spring, TX
…pipeline of next-generation leaders and provides opportunities for development of leadership skills, business acumen, and future career advancement. The objective of the program is to…
Added 2 hours ago
Director, Paid Search
Dentsu International Americas, LLC
NY
…end-to-end, excels at improving operational efficiencies and team workflow, skilled at developing team members and capable of creating positive, meaningful change. The Director, Paid Search…
Added 3 hours ago
Associate CPLM SME Electrical/ CPLM SME Electrical Engineer - 20678
CORP-Corporate Office
United States
Candidate will bring a strong level of proven Capital experience to support the Capital tool suite development in support of the Strategic Deterrent Systems and Sentinel program execution.

Closed listing

Abbott Laboratories

Customer Success Manager

Madison, WI, United States

The base pay for this position is $61,300.00 – $122,700.00.

This opening has closed.

The original listing is kept below for reference.

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Job details

Pay: The base pay for this position is $61,300.00 – $122,700.00.
Posting language: English
Posted: Nov 11, 2026

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Original job description

Archived listing. The details below describe a past opening.

Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines. Our 122,000 colleagues serve people in more than 160 countries.

Working at Abbott At Abbott, you can do work that matters, grow, and learn, care for yourself and your family, be your true self, and live a full life. You’ll also have access to:

Career development with an international company where you can grow the career you dream of.
An excellent retirement savings plan with a high employer contribution.
A company recognized as a great place to work in dozens of countries worldwide and named one of the most admired companies in the world by Fortune.
A company that is recognized as one of the best big companies to work for as well as the best place to work for diversity, working mothers, female executives, and scientists.

The Opportunity The Customer Success Manager (CSM) provides account management services and support to targeted customers, builds collaborative long-term relationships, and provides project leadership, cross-functional process coordination, and targeted data stewardship.

As the Customer Success Manager, you’ll have the chance to optimize the customer experience for strategic accounts, lead cross-functional improvement initiatives, and use account data and customer feedback to strengthen engagement, retention, and growth.

This position is onsite in Madison, Wisconsin.

What You’ll Work On

For the Screening Business Unit, serve as a dedicated point of contact for health system inquiries and escalations, including identification and prioritization of workflow issues and improvements.
Drive customer engagement, retention, and growth in coordination with the sales community and targeted business objectives.
Convene, coordinate, and facilitate cross-functional teams to develop, refine, and implement solutions for strategic programs and process-improvement initiatives.
Develop and implement ordering protocols and product-adoption programs with customers to support institution-based objectives, including patient care standards.
Partner with internal teams to implement customer-experience enhancement solutions, including EMR integration.
Analyze account data and metrics to monitor the health of targeted accounts and respond to changing clinical and operational issues and challenges.
Collect, categorize, and prioritize feedback from internal and external customers.
Maintain current knowledge of integrated delivery networks (IDNs), disease states, competition, and outside influences that impact the business and help identify emerging opportunities.
Step outside functional boundaries as needed to understand and influence variables that impact the customer experience.
Provide world-class service and uphold company mission and values through accountability, innovation, integrity, quality, teamwork, and an inclusion mindset.
Influence, guide, and support peers in achieving individual goals while communicating clinical data and sales and marketing messages effectively.
Support and comply with the company’s Quality Management System policies and procedures, and maintain regular and reliable attendance.

Required Qualifications

Bachelor’s Degree in Life Sciences, Business Administration, Marketing or field as outlined in the essential duties; or High School Diploma or General Education Degree (GED) and 4 years of relevant experience in lieu of Bachelor’s Degree.
2+ years of experience in customer service in a medical, healthcare or biotech field or related field
2+ years of experience with customer relationship management systems.
Demonstrated ability to present ideas/data to internal and external customers in a way that produces understanding and impact.
Proficient with Microsoft Excel; ability to manipulate and summarize data, create pivot tables, and various charts.
Proficient with Microsoft PowerPoint; ability to create concise, clear presentations.
Demonstrated ability to work in a fast-paced, high-energy environment.
Demonstrated ability to perform the Essential Duties of the position with or without accommodation.
Authorization to work in the United States without sponsorship.

Preferred Qualifications

2+ years of experience in a project management role in a medical, healthcare, or technology field where organization and planning skills are essential.
5+ years of customer service experience in a medical, healthcare, or biotech field.
Experience in hospital and health system operations and data needs.
Experience in process documentation and improvement initiatives.

Apply Now Learn more about our health and wellness benefits, which provide the security to help you and your family live full lives: https://abbottbenefits.com/ Follow your career aspirations to Abbott for diverse opportunities with a company that can help you build your future and live your best life. Abbott is an Equal Opportunity Employer, committed to employee diversity.

Connect with us at abbott.com, on LinkedIn at https://www.linkedin.com/company/abbott-/, and on Facebook at https://www.facebook.com/AbbottCareers.

The base pay for this position is $61,300.00 – $122,700.00. In specific locations, the pay range may vary from the range posted.

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Skills

Abbott
CSM
Leadership
Customer experience
Prioritization
Workflow
Sales
Process improvement
Patient care
EMR
Quality assurance procedures
Customer service
Microsoft Excel
Microsoft PowerPoint
Presentation skills
Project management
Documentation

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Jobs in the United States