Customer Service Coordinator

JOB REQUIREMENTS: At ABB, we help industries run leaner and cleaner-and every person here makes that happen. You\'ll be empowered to lead, supported to grow, and proud of the impact we create together. Join us and help run what runs the world. This position reports to:Senior Customer Sales Support Manager __ The Customer Care Coordinator plays a critical role in ensuring seamless order management and customer satisfaction as a customer supporting asset to the customer experience team. This position is responsible for monitoring and resolving issues across the order lifecycle, coordinating with internal teams, and supporting electronic data interchange (EDI) processes. The ideal candidate is detail-oriented, proactive, and thrives in a fast-paced environment. The work model for the role is: Hybrid in New Berlin, WI and supports the Motion Drive Products Division. Your role and responsibilities: Open Order Reports - Monitor and analyze open order reports to ensure timely fulfillment and identify potential delays or discrepancies. Maker-Checker Process - Perform maker-checker validation to ensure accuracy and compliance in order processing and documentation. Dispute Resolution - Investigate and resolve customer disputes related to orders, shipments, pricing, and invoicing in collaboration with relevant departments. Advanced Shipment Notifications (ASN) - Manage and verify ASNs to ensure customers receive accurate and timely shipment information. DCT Assignment - Assign and track DCT (Delivery Confirmation Tracking) codes to ensure proper documentation and traceability of shipments. Unconfirmed Lines - Identify and follow up on unconfirmed order lines to ensure completeness and accuracy of customer orders. EDI Error Sorting - Assist in sorting and resolving EDI errors, both internal and external, by coordinating with IT and trading partners to maintain data integrity. Case Sorting - Identify cases coming in from customer base and sort to appropriate role for resolution. Sample Order Processing - Manage all internal orders for samples within SAP following procedure to ensure timely turn around. Finance Back Log - Maintain the monthly back log report for finance team... For full info follow application link. Equal Employment Opportunity and Affirmative Action at ABB Inc. ABB Inc. is an Equal Employment Opportunity (EEO) and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected Veteran status, or any other characteristic protected by law. For more information regarding your (EEO) rights as an applicant, please visit the following websites: http://www1.eeoc.gov/employers/upload/eeoc_self_print_poster.pdf http://www.dol.gov/ofccp/regs/compliance/posters/pdf/OFCCP_EEO_Supplement_Final_JRF_QA_508c.pdf ***** APPLICATION INSTRUCTIONS: Apply Online: ipc.us/t/74D1FFE8DEA44C0B