Warranty Customer Care Representative

JOB REQUIREMENTS: At ABB, we help industries run leaner and cleaner-and every person here makes that happen. You\'ll be empowered to lead, supported to grow, and proud of the impact we create together. Join us and help run what runs the world. This position reports to:Warranty Team Lead __ In this role, you\'ll help run what runs the world by supporting customers through warranty claims from initiation to closure. You\'ll be a point of contact for customers, channel partners, service providers and internal teams on warranty questions, repairs, replacements and labor authorizations. You\'ll coordinate documentation, fulfillment and issue resolution across ABB\'s Motion Drive Products, High Power and Services portfolios for products sold by the USA Division. The work model for the role is: Hybrid, New Berlin, Wisconsin. Your role and responsibilities: Review, document and manage warranty cases from handoff through closure; process claims, repair and replacement requests, and labor authorizations in line with ABB procedures. Keep customers, distributors and internal stakeholders informed about case status and next steps, providing clear and timely service. Create and follow up on warranty and return orders; coordinate with shipping, production, purchasing and suppliers to track fulfillment, returns and repair or failure-analysis activities. Work with Technical Support, Engineering, Quality and other teams to resolve issues, maintain accurate case records and flag recurring issues or process-improvement opportunities. Our Team Dynamics Our teams support each other, collaborate, and never stop learning. Everyone brings something unique, and together we push ideas forward to solve real problems. Being part of our team means your work matters - because the progress we make here creates real impact out there. Qualifications for the role: High school diploma or GED required and 3+ years of experience in customer service required. Experience in warranty role preferred. Ability to communicate clearly in English with customers and internal teams, both verbally and in writing. Attention to detail, ability to organize multiple cases, and comfort working with cross-functional... For full info follow application link. Equal Employment Opportunity and Affirmative Action at ABB Inc. ABB Inc. is an Equal Employment Opportunity (EEO) and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected Veteran status, or any other characteristic protected by law. For more information regarding your (EEO) rights as an applicant, please visit the following websites: http://www1.eeoc.gov/employers/upload/eeoc_self_print_poster.pdf http://www.dol.gov/ofccp/regs/compliance/posters/pdf/OFCCP_EEO_Supplement_Final_JRF_QA_508c.pdf ***** APPLICATION INSTRUCTIONS: Apply Online: ipc.us/t/2C951751982E4B7A