Jobs in the United States

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Added 3 mins ago
Clinical Testing Automation Analyst
Highmark Health
Madison, WI
The Associate Technical Analyst supports the development, execution, and maintenance of automated testing solutions that improve the quality, reliability, and efficiency of clinical and…
Added 3 mins ago
Associate Cobol Technical Analyst
Highmark Health
Madison, WI
…Networking/Telecommunications, Release Management, and Application/Platform…
Added 50 mins ago
IT Systems Analyst
ATS Automation
Irvine, CA
The IT Systems Analyst is responsible for managing, documenting, and supporting company's local area network (LAN) and end user systems. Maintain corporate IT standards, internet and…
Added 51 mins ago
Middle Market Underwriting Manager
Columbia Bank
San Diego, CA
…401(k)-retirement savings plan with employer match for qualifying associate contributions, an employee assistance program, life insurance, disability insurance, tuition assistance, mental…
Added 51 mins ago
Metrology Analyst
ManTech International
Livermore, CA
MANTECH seeks a motivated, career and customer-oriented Metrology Analyst to join our team in Livermore, CA. This is an onsite position.
Added 1 hour ago
IT Tech Support - Tier 1 Analyst
Effortless Office
Remote, United States
The Tier 1 Support Analyst is the first point of contact for clients and provides troubleshooting support in areas including: hardware, application support, networking, network printing,…
Added 1 hour ago
Senior Associate Scientist - Bioanalysis
Regeneron Pharmaceuticals
Tarrytown, NY
May support method transfer activities, including reagent coordination, coordination of software-related administrative tasks, creation of ELN/SoftMax templates, and other necessary…
Added 1 hour ago
Analyst/Associate, Client Solutions & Analytics
PIMCO
NEW YORK, NY
…leader and trusted advisor to our clients.PIMCO is seeking an Analyst/Associate to join its Client Solutions & Analytics group in New York, NY or Newport Beach, CA. This group leverages…
Added 2 hours ago
DT
Senior Laboratory Analyst / Technician
Designworks Talent
Phoenix, AZ
- $60,000 to $80,000 USD / year
-  Support daily laboratory operations and learn new methods, equipment, and software as needed.
Added 3 hours ago
SO
IT Advanced Business Analyst - ITS4
State of Minnesota
St. Paul, MN
- $37.72 to $62.21 USD / hour
As a Business Analyst you will perform business analysis functions using a set of tasks and techniques to successfully act as a liaison among stakeholders in order to understand the…
Added 3 hours ago
Business Analyst
RSM US LLP
Minneapolis, MN
The Assurance Digital Technical Business Analyst will collaborate with the Technology Delivery Director, the Business Analyst team, subject matter experts, and appropriate stakeholders to…
Added 3 hours ago
SC
Architect, Professional Services (Microsoft Security)
Softchoice Corporati
Denver, CO
- $128,800 to $161,000 USD / year
Updated Certifications and training to include; Microsoft Certified Security Operations Analyst Associate, and Security Administrator Associate
Added 7 hours ago
UAS Technical Analyst
CACI International
SC
CACI is seeking for an Intel Analyst who will perform technical analysis and assist in the collection and dissemination of information to U.S. and coalition forces, on a need-to-know basis,…
Added 7 hours ago
RF Communications System Engineer/Analyst-Associate Staff
MIT Lincoln Laboratory
Lexington, MA
The Strategic and Long-Range Communications Group develops new system concepts and techniques to support the US Government's most critical communications needs. The Group specializes in RF…
Added 7 hours ago
Systems Administrator - Kiteworks
SitusAMC
Jefferson City, MO
The Associate, Systems Administrator is an individual contributor in the Systems Administration job family, responsible for the implementation, administration, and ongoing support of the…
Added 7 hours ago
Entry-Level Cybersecurity Analyst / IT Technician
Cutting Edge Computers
Gaylord, MI
Cutting Edge Computers is looking for a motivated Entry-Level Cybersecurity Analyst / IT Technician. This position combines security monitoring and incident response responsibilities with…
Added 7 hours ago
Housing Compliance Analyst
Presbyterian Villages of Michigan
Southfield, MI
…HUD 4350.3 Handbook and Section 42 IRS code. The Compliance Analyst does not carry supervisory responsibility; the role is focused on file preparation, data entry, tracking, and reporting…
Added 7 hours ago
Classified Cybersecurity Analyst - TS/SCI
Northrop Grumman
Aurora, CO
The Northrop Grumman CIDO Classified Solutions team is seeking a Classified Cybersecurity Analyst to support information system lifecycle activities. The selected candidate will be required…
Added 8 hours ago
TD
Geospatial Analyst
The Davey Tree Expert Company
Richfield, OH
- $28 to $35 USD / hour
…utility systems. This role involves utilizing NISC MapWise software to ensure accurate asset tracking, mapping integrity, and seamless integration with field data collection…
Added 9 hours ago
FC
Catalytic Projects Associate (Management Analyst II)
Fairfax County
Fairfax, VA
- $33.73 to $59.02 USD / hour
This position works within our Catalytic Real Estate Division to support for innovative public-private partnership real estate projects. Also contributes to a portfolio of work that…
Added 9 hours ago
FC
Junior Associate, Economic Innovation & Strategy (Management Analyst I)
Fairfax County
Fairfax, VA
- $29.28 to $51.23 USD / hour
The Fairfax County Department of Economic Initiatives seeks a highly organized professional to support economic development and innovation projects. This entry-level role will be integral…
Added 9 hours ago
SB
Law and Justice Research Analyst (County Promotional)
San Bernardino County
San Bernardino County, CA
- $35.43 to $49.9 USD / hour
San Bernardino County is seeking experienced Law and Justice Research Analyst to coordinate and perform critical data analysis to inform decision-making that will help improve criminal…
Added 9 hours ago
SB
Systems Support Analyst II
San Bernardino County
San Bernardino County, CA
- $42.71 to $60.32 USD / hour
San Bernardino County is seeking a skilled and proactive Systems Support Analyst II to support the operation and maintenance of critical IT infrastructure. This position performs systems…
Added 10 hours ago
BH
Outpatient Complex Coder
Banner Health
Remote, United States
- $27.35 to $41.03 USD / hour
…Coding Education team and your hiring manager, with continued support throughout your career…
Added 11 hours ago
Pharmacy Technician Specialist
AdventHealth
Celebration, FL
…pharmacy practice areas as needed to address staff shortages, support program and service performance, and assure achievement of strategic goals across patient care areas serviced by the…

ABACUS

Analyst, Enterprise Service Desk

NY, United States
Chicago, IL, United States
Frisco, TX, United States

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Job details

Working hours: 40 hours /week
Posting language: English
Posted: Nov 5, 2026

Original job description

Weekend shift role

40 hours /week: 8am-5pm CST Saturday-Wednesday

Enterprise Service Desk, Analyst

Job Summary

The Enterprise Service Desk Analyst is a client-facing technical support role responsible for triaging, troubleshooting, resolving, and accurately escalating client and system-generated support requests.

This role serves as an initial point of contact for one of Abacus client across the Financial sectors and is responsible for delivering responsive, white-glove service while maintaining strong ticket ownership and documentation standards.

Role Focus

This role focuses on first-contact support, standard technical troubleshooting, ticket ownership, client communication, and timely escalation when issues require senior or engineering support.

Responsibilities

Client Support & Communication

Serve as an initial point of contact for client and system-generated support requests.
Provide white-glove technical support via phone, email, and remote support sessions.
Communicate clearly and proactively with clients, IT Managers, Client Executives, and internal teams.
Set appropriate expectations with clients regarding issue status, next steps, and escalation path.
Ticket Management & Documentation
Triage, prioritize, and manage assigned tickets in accordance with published processes and escalation guidelines.
Accurately and promptly record all time, notes, troubleshooting steps, and resolution details in the ticketing system.
Maintain accurate ticket statuses and ensure client-facing updates are timely and complete.
Take ownership of assigned issues through resolution or appropriate escalation.
May need to provide in-person technical assistances we needed.

Technical Troubleshooting

Troubleshoot and resolve standard desktop, software, access, connectivity, printing, and peripheral issues.
Support common Microsoft 365, Active Directory, MFA, VPN, endpoint, and application-related requests.
Identify, isolate, and document hardware, software, network, and systems issues.
Escalate complex, high-impact, or non-standard issues with complete context and documented troubleshooting.

Service Delivery & Operations

Meet individual and team KPI, SLA, and service delivery expectations.
Effectively multi-task to manage workload and maintain responsiveness.
Collaborate with colleagues to improve operational effectiveness and client experience.
Maintain flexibility with respect to work schedule, coverage needs, and responsibilities.
Complete required training and comply with applicable company, client, safety, health, and quality requirements.

Skills

Excellent client service skills with the ability to deliver white-glove support.
Strong verbal and written communication skills, with the ability to adapt communication for technical and non-technical audiences.
Ability to demonstrate empathy, professionalism, and urgency when supporting clients and colleagues.
Strong prioritization, organization, and time-management skills in a fast-paced environment.
Process-oriented troubleshooting approach with clear documentation of findings, actions, and next steps.
Ability to work effectively under time constraints and manage multiple active requests.
Commitment to following internal operations processes, policies, and service delivery standards.

Technical Experience

Working knowledge of Microsoft 365 services, including Teams, SharePoint, OneDrive, Outlook, Exchange Online, and Microsoft 365 Admin Center.
Experience with Active Directory or Entra ID user, group, and permission administration.
Experience supporting Windows workstations, printers, peripheral devices, and common business applications.
Familiarity with MFA tools such as Duo Security and Microsoft Authenticator.
Working knowledge of endpoint management tools such as Intune or comparable MDM platforms.
Foundational understanding of DNS, DHCP, TCP/IP, VPN, and remote access concepts.
Exposure to Citrix, VMware, backup technologies, VoIP, and monitoring tools preferred.

Qualifications

Associate degree in a technology-related field or equivalent combination of education and work experience.
3+ years of experience in IT support, service desk, desktop support, or a related technical support role preferred.
Technical licenses, training, or certifications preferred, such as CompTIA A+, Network+, Security+, or Microsoft certifications.
Experience in an MSP, financial services, medical, or other client-facing support environment strongly preferred.

Key Traits

Client-focused and service-oriented.
Accountable and ownership-minded.
Calm, professional, and effective under pressure.
Detail-oriented, organized, and consistent in follow-through.
Collaborative and committed to continuous learning.

The Benefits of Working for Abacus

Exposure to a diverse array of technologies.
Internal opportunities for career advancement.
Part of a team of experienced technicians that aim to deliver exceptional service
Competitive compensation.
Robust benefits package: medical, dental, vision, disability, life insurance, 401k, and PTO.
Opportunities to further technical education through online courses.
Positive, friendly, and supportive office environment.
Workplace perks including healthy snacks and team-building events.

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More about this job

Skills

Documentation
Troubleshooting
Communication skills
Technical support
Troubleshoot
Microsoft 365
Microsoft Active Directory
VPN
Cooperate with colleagues
Demonstrate consideration
Prioritization
Time management
Microsoft Teams
Microsoft SharePoint
Microsoft Outlook
Microsoft Exchange
Microsoft Windows
Mobile device management
DNS
DHCP
VMware
A+
Network+
Security+

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