Service Dispatcher

ABOUT US

AB Facility Services (ABFS) is a trusted provider of professional facility maintenance, mechanical services, and building operations solutions. We are committed to delivering reliable, efficient, and high-quality services to our clients.

As a growing organization, we take pride in our people, operational excellence, and commitment to customer satisfaction. We are looking for dedicated professionals who value teamwork, accountability, and service excellence.

JOB SUMMARY

AB Facility Services is seeking a highly organized, detail-oriented, and proactive Service Dispatcher to support our high-volume service operations.

The Service Dispatcher will be responsible for managing a high volume of incoming service tickets through Service Fusion, coordinating daily technician schedules, dispatching service calls, monitoring job progress, and ensuring timely ticket completion.

This position serves as a key communication link between customers, field technicians, and the office team to ensure efficient scheduling, accountability, and exceptional service delivery.

KEY RESPONSIBILITIES

• Manage and monitor a high volume of incoming service requests and work orders through Service Fusion.
• Schedule and dispatch service technicians based on location, availability, job priority, and skill set.
• Maintain and adjust daily technician schedules while ensuring all changes are properly communicated.
• Monitor open, pending, and completed service tickets to ensure timely resolution and accurate documentation.
• Communicate with technicians throughout the day regarding job assignments, delays, schedule changes, and completion updates.
• Serve as a primary point of contact between customers, technicians, and internal office personnel.
• Follow up on outstanding service calls and ensure tickets are properly updated and closed in Service Fusion.
• Identify scheduling conflicts, service delays, and operational issues and escalate them when necessary.
• Ensure accurate work order information, service notes, and customer updates are maintained.
• Assist with prioritizing emergency and high-priority service requests.
• Maintain consistent communication and accountability across the service team.

QUALIFICATIONS

• High school diploma or equivalent required.
• 2+ years of experience in dispatching, service coordination, scheduling, or customer service.
• Experience in HVAC, mechanical services, facilities maintenance, or a related industry preferred.
• Experience with Service Fusion is strongly preferred.
• Ability to manage a high volume of service tickets and multiple priorities simultaneously.
• Strong organizational, time-management, and problem-solving skills.
• Excellent verbal and written communication skills.
• Proficiency in Microsoft Office and scheduling systems.
• Ability to work in a fast-paced environment while maintaining accuracy and professionalism.
• Strong follow-up skills and attention to detail.

BENEFITS

• Medical, dental, and vision insurance.
• Paid time off and company holidays.
• Opportunities for professional development and career advancement.