Customer Account Advisor-Aarons

Basic Function:

Assisting the Customer Accounts Department in lease agreement renewal.

Reporting:

Reports directly to the Customer Accounts Manager

Primary Responsibilities:

• The acquisition and maintenance of customers
• Direct immediate contact with customers who have not renewed their lease agreement(s)
• Act as a customer counselor who resells the benefits of timely lease agreement renewal payments
• Clean and certify merchandise in the Certification Zone for all items personally returned
• Complete and maintain weekly vehicle maintenance sheet and route sheets daily
• Document all customer promises and update customer information in the store computer system
• Assist with merchandise returns and customer deliveries as directed by GM
• Perform the responsibilities of the Customer Accounts Manager when directed
• Other tasks assigned by management
• Safely operates company vehicle
• Load, secure and protect product in company vehicle
• Maintain updated customer information

Position Requires:

• Position routinely requires lifting, loading and “dollying” merchandise 50 – 300 pounds
• Good communication and interpersonal relationship skills
• Strong telephone etiquette
• Good organizational skills
• Neatly groomed appearance
• Good driving skills

Pre-employment:

Satisfactory MVR (driving record0, D.O.T. physical and drug screen, criminal background investigation with job performance reference check and required testing.

Dress Code:

Male – Aaron’s approved logo shirt and khaki type work pants and Aaron’s nametag. No denim pants allowed. Leather shoes with socks that are appropriate for business casual dress; in good repair, clean and polished. Female – Aaron’s approved logo shirt with slacks, capris, or pants and Aaron’s nametag. Dress or skirt required if not in Aaron’s apparel. Sandals with a heel are permitted; no beach style flip-flops or flat soled thong sandals.