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Associate Software Engineer
Highmark Health
Des Moines, IA
This job is an integral member of an agile software engineer team responsible for building scalable software applications across all digital channels to serve our customers. Responsible for…
Added just now
Senior Endpoint Engineer
CACI International
Des Moines, IA
CACI is seeking a Senior Endpoint Engineer to join our team on a contract supporting the Department of Homeland Security. As a Senior Endpoint Engineer, you will be part of a dynamic team…
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.NET Full stack Engineer with C#
Cognizant
Des Moines, IA
- $86,000 to $99,000 USD / year
As a Senior Software Engineer , you will make an impact by designing, developing, and modernizing enterprise healthcare payer applications that support critical business functions including…
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AT
Senior Software Engineer
Akamai Technologies, Inc.
Des Moines, IA
- $121,400 to $218,600 USD / year
As a Software Engineer Senior, you will be responsible for:
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Environmental Program Leader – Hazardous Waste and Dangerous Goods Compliance
GE Aerospace
Des Moines, IA
This role is ideal for a senior environmental leader who brings deep technical expertise, sound business judgment, and the ability to drive impact across a complex, matrixed organization –…
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Director - Customer Response Engineering
Trellix
Des Moines, IA
…process trace, or a packet capture and argue root cause with senior engineers. Your first move on a hard problem is to ask how AI can shorten…
Added just now
C
.NET Full stack Engineer with C#
Cognizant
Des Moines, IA
- $86,000 to $99,000 USD / year
As a Senior Software Engineer , you will make an impact by designing, developing, and modernizing enterprise healthcare payer applications that support critical business functions including…
Added just now
C
.NET Full stack Engineer with C#
Cognizant
Des Moines, IA
- $86,000 to $99,000 USD / year
As a Senior Software Engineer , you will make an impact by designing, developing, and modernizing enterprise healthcare payer applications that support critical business functions including…
Added just now
Lead AI and Data Science Engineer II- Marketing Measurement
Deloitte
Davenport, IA · Des Moines, IA
…collaborative environment? As an experienced Lead AI and Data Science Engineer II - Marketing Measurement, you will have the opportunity to share new ideas and collaborate on projects as a…
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Sr Staff Applications Operations Engineer – Engineering Tools Automation & AI Ops
GE Aerospace
Des Moines, IA
- $131,000 to $174,000 USD / year
Serve as the senior technical operations authority across engineering application pods (software, hardware and electronic design, and project and portfolio management tools) for US and UK…
Added just now
EG
Cloud Engineer
Eliassen Group
Des Moines, IA
- $70 to $88 USD / hour
Our client seeks a senior Cloud Engineer to own and stabilize a legacy GCP and Azure footprint while assisting with conversions and decommissioning. The role will support automation efforts…
Added 3 mins ago
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Senior Mechanical Engineer
GPAC
San Jose, CA
- $120,000 to $175,000 USD / year
A well-established local Mechanical Contractor is looking to fill a Senior Mechanical Engineer position working on large projects. Excellent benefits, competitive compensation, and…
Added 3 mins ago
G
Senior Plumbing Engineer
GPAC
San Jose, CA
- $120,000 to $175,000 USD / year
A well-established local Mechanical Contractor is looking to fill a Senior Plumbing Engineer position working on large projects. Excellent benefits, competitive compensation, and…
Added 12 mins ago
Lead Director Product Membership
CVS Health
Remote, United States
…cross-functional engineering and technical team (comprising Software Development Engineers, Data Engineers, Salesforce Analysts, and System Administrators) focused on building, scaling, and…
Added 12 mins ago
Principal Engineer - Secure Network Services
Wells Fargo
CHANDLER, AZ
Wells Fargo is seeking a Principal Engineer to lead the strategy, architecture and delivery of secure network solutions in Wells Fargo data centers and Secure Network Interconnect sites.…
Added 12 mins ago
Automation Principal Engineer
Wells Fargo
CHANDLER, AZ
Wells Fargo is seeking a Principal Engineer for Network Automation and Software development. The skills for this position are critical to build and deliver a successful plan and service…
Added 12 mins ago
Principal Cybersecurity Incident Response Engineer
Wells Fargo
CHANDLER, AZ
The Tier 3 Principal Cybersecurity Incident Response Engineer serves as a senior technical escalation point for complex, high impact, and potentially enterprise significant cybersecurity…
Added 12 mins ago
Electrical Instrumentation and Controls Designer
Smyth Industries
Tucson, AZ
Added 13 mins ago
EG
Cloud Engineer
Eliassen Group
Phoenix, AZ
- $70 to $88 USD / hour
Our client seeks a senior Cloud Engineer to own and stabilize a legacy GCP and Azure footprint while assisting with conversions and decommissioning. The role will support automation efforts…
Added 13 mins ago
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Civil Engineer (Professional Engineer)
GPAC
Salt Lake City, UT
- $90,000 to $120,000 USD / year
They are looking to add a Senior Civil Engineer to their growing Engineering team. The Senior Civil Engineer's primary role is to provide engineering design & leadership for private land…
Added 16 mins ago
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Civil Engineer
GPAC
Charleston, SC
- $85,000 to $95,000 USD / year
A well-established and growing engineering firm is looking to add a Senior Civil Engineer to its expanding team. This firm is committed to delivering high-quality engineering solutions,…
Added 19 mins ago
Senior Product Engineer, Internal Tools
CALPAK
Gardena, CA
CALPAK is seeking an experienced Senior Product Engineer to lead the development of our internal tools and systems. Serving as both product manager and senior engineer, this role will…
Added 25 mins ago
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Electrical Engineer
GPAC
Arlington, TX
- $130,000 to $180,000 USD / year
We are seeking an experienced Senior Electrical Engineer with strong HVAC and building systems experience to lead the electrical design and engineering of complex commercial, industrial,…
Added 25 mins ago
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Electrical Engineer
GPAC
Dallas, TX
- $130,000 to $180,000 USD / year
We are seeking an experienced Senior Electrical Engineer with strong HVAC and building systems experience to lead the electrical design and engineering of complex commercial, industrial,…
Added 25 mins ago
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Electrical Engineer
GPAC
Benbrook, TX
- $130,000 to $180,000 USD / year
We are seeking an experienced Senior Electrical Engineer with strong HVAC and building systems experience to lead the electrical design and engineering of complex commercial, industrial,…

AAON, Inc.

Sr Customer Experience Engineer

Tulsa, OK, United States

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Job details

Posting language: English
Posted: Nov 5, 2026

Original job description

Job Description:

The Senior Customer Experience Engineer serves as a technical expert and trusted advisor, combining advanced engineering knowledge with strategic customer engagement. This position leads high-impact customer experiences, technical training, executive briefings, facility tours, and industry events that demonstrate the organization’s engineering and manufacturing capabilities. The role provides technical leadership for complex customer interactions and collaborates across engineering, sales, marketing, operations, product management, and leadership teams to strengthen customer relationships and support business objectives. The Senior Customer Experience Engineer also serves as a subject matter expert on heating, ventilation, and air conditioning systems, product applications, manufacturing processes, and industry trends.Primary Duties:

Leads the development and execution of customer experience strategies for customer visits, executive briefings, facility tours, technical training programs, trade shows, and industry events.
Serves as a technical subject matter expert and trusted advisor for customers and internal stakeholders, providing guidance on complex systems, applications, manufacturing processes, and technical solutions.
Leads advanced technical presentations, product demonstrations, application training, and executive-level customer discussions for technical and non-technical audiences.
Develops customized customer engagement strategies based on business objectives, technical requirements, market opportunities, and strategic account needs.
Provides technical leadership during complex customer engagements, competitive evaluations, and discussions involving product applications, system design, and manufacturing capabilities.
Collaborates across engineering, sales, product management, marketing, operations, and leadership functions to align customer engagement strategies with organizational objectives.
Advises leadership on customer trends, market conditions, competitive intelligence, and opportunities to improve the customer experience.
Mentors and provides technical guidance to team members on customer engagement, presentation delivery, technical content, and related best practices.

Primary duties may include, but are not limited to:

Leads the development and review of technical training materials, presentations, customer communications, sales collateral, and other customer engagement resources.
Evaluates customer feedback, engagement data, and business outcomes to identify opportunities for continuous improvement.
Represents the organization at customer locations, industry conferences, trade shows, and strategic events.
Supports strategic customer accounts and participates in executive-level customer engagements.
Performs other duties as assigned.

Job Requirements

Education and Experience Requirements:

Requires a Bachelor’s degree in Engineering or a related discipline;
8+ years of experience in engineering, product engineering, applications engineering, technical sales, customer experience, or a related technical field, including experience supporting customer-facing technical engagements;
or any combination of education and experience, which would provide an equivalent background.
Experience presenting technical information to customers, engineering firms, contractors, distributors, executive leadership teams, and large groups preferred.

Knowledge, Skills, and Abilities:

Advanced knowledge of heating, ventilation, and air conditioning systems, controls, applications, system design principles, manufacturing processes, and industry trends.
Advanced ability to communicate complex technical concepts effectively to technical and non-technical audiences.
Strong consultative and relationship-building skills with the ability to influence customers and internal stakeholders.
Proven ability to lead complex customer engagements and facilitate executive-level discussions.
Strong presentation, facilitation, and public-speaking skills.
Ability to analyze technical and business requirements and develop customized customer engagement solutions.
Demonstrated project leadership and cross-functional collaboration skills.
Strong business acumen with the ability to align customer experience initiatives with organizational objectives.
Ability to analyze customer feedback, engagement information, and market trends to identify improvement opportunities.
Excellent written communication, technical documentation, and content-development skills.
Ability to mentor and provide technical guidance to less experienced team members.
Proficiency with presentation technologies, customer engagement tools, and data analysis platforms.

Essential and Physical Functions:

Frequent standing, walking, climbing, and movement throughout manufacturing facilities, training environments, customer locations, and event venues.
Ability to lift up to 25 lbs. occasionally for event setup, demonstration equipment, and presentation materials.
Use of fine and gross motor skills to operate presentation equipment, demonstration tools, and computer systems.
Ability to communicate effectively and deliver technical presentations to individuals and groups in a variety of settings.
Ability to travel approximately 20–30%, including overnight travel, to support customer visits, strategic accounts, training events, and industry conferences.
Ability to work occasional evenings and weekends to support customer events and business needs.

Work Environment:

Work is performed in a combination of office, manufacturing, training, customer, and event environments.
Regular travel to customer locations, manufacturing facilities, trade shows, conferences, and other business events is required.
Manufacturing environments may include exposure to elevated noise levels, moving mechanical equipment, varying temperatures, and other conditions associated with an active production environment.
Personal protective equipment may be required when working in designated manufacturing or customer environments.
Requires frequent interaction and collaboration with customers, technical professionals, business partners, and employees across multiple organizational functions.

Disclaimer:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at a time with or without notice. This job description is not an exhaustive list of all functions that the employee may be required to perform, and the employee may be required to perform additional functions. The company reserves the right to revise this job description at any time. The employee must be able to perform the essential functions of the position satisfactorily. If requested, reasonable accommodations may be made to enable employees with disabilities to perform the essential functions of the job, absent undue hardship.

Benefits and Compensation Summary:

We take care of our people. We offer competitive compensation and robust benefits to all full-time team members, including:

Tuition reimbursement
Paid time-off
Paid holidays
Healthcare insurance & Health Savings Accounts
Profit sharing or Annual Incentive Plan Bonus
Premium 401(k) plan

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