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Added 2 mins ago
Solution Architect/Forward Deployed Engineer (AI & Data Web Applications)_Contractor
Hiflylabs
Jersey City, NJ
Our digital product development team specializes in creating impactful mobile and web applications by combining cutting-edge technologies with data-driven insights.
Added 2 mins ago
Solution Engineer, Real Time OT Systems
American Electric Power
Salem, VA
The role involves establishing a moderate understanding of the technologies and processes necessary for the development and support of Operational Technology (OT) Real Time tools and…
Added 2 mins ago
Automation Engineer Junior
SAIC
Ashburn, VA
The Automation Engineer will participate in software testing, creation and implementation of Test Strategies, Plans, and Automated Test Scripts as well as other aspects of the software…
Added 2 mins ago
Civil Engineer (Highway) - DIRECT HIRE
Federal Highway Administration
Ashburn, VA
Summary This position is located within the Highway Design Branch for the Eastern Federal Lands Highway Division (EFLHD), Federal Highway Administration (FHWA) in Ashburn, Virginia. The…
Added 2 mins ago
Entry Level Engineer - AT
Nuclear Fuel Services
Lynchburg, VA
Support the design, analysis, testing, and development of advanced nuclear systems, including next-generation reactors, radioisotope production systems, and space nuclear propulsion…
Added 2 mins ago
Entry Level Engineer - AT
BWX Technologies, Inc.
Lynchburg, VA
Support the design, analysis, testing, and development of advanced nuclear systems, including next-generation reactors, radioisotope production systems, and space nuclear propulsion…
Added 2 mins ago
Facility Project Coord
American Electric Power
Roanoke, VA
2) Responsible for space planning, furniture layout design, selection of furniture, remodeling materials, carpeting, wall partitions, art work, plantscapes and the acquisition of furniture…
Added 2 mins ago
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Senior Software Factory Engineer
Actalent
Manassas, VA
- $55 to $75 USD / hour
We are seeking an experienced Sr Software Factory Engineer to modernize a mission-critical submarine combat system. Your role will involve transforming a large monolithic C++ codebase into…
Added 2 mins ago
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Data Center- Controls Systems Engineer
Actalent
Sterling, VA
- $38 to $40 USD / hour
Actalent is a global leader in engineering and sciences services and talent solutions. We help visionary companies advance their engineering and science initiatives through access to…
Added 2 mins ago
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Senior Hydrology & Hydraulics Engineer
Bechtel Corporation
Reston, VA
- $106,900 to $154,700 USD / year
Evaluates, selects, and applies standard hydrologic and hydraulic engineering methods in preparing flood analysis including hydrologic and hydraulic modeling; steady state and transient…
Added 2 mins ago
NETWORK ENGINEER - PUB SEC
Lumen
Herndon, VA
By connecting people, data, and applications quickly, securely, and effortlessly, we help organizations move faster and unlock what’s next.
Added 2 mins ago
NETWORK ENGINEER - PUB SEC
Lumen
Herndon, VA
The Lead IT Systems Engineer is a Network Engineer responsible for analysis, design, installation, configuration, testing, maintenance, and repair of laboratory network infrastructure and…
Added 2 mins ago
AI Data Scientist
Leidos
Chantilly, VA
Design, develop, and maintain modern web-based training and learning applications
Added 2 mins ago
Cyber-Physical Systems Reverse Engineer
Leidos
Chantilly, VA
This role focuses on understanding how complex embedded and cyber-physical systems actually behave, not just how they were intended to behave. On our team, you will work hands-on with real…
Added 2 mins ago
Principal EP Mapping Specialist, CAS- Norfolk, VA
Medtronic
Norfolk, VA
…technology with a Mission to alleviate pain, restore health, and extend life. Our 95,000 employees work across more than 150 countries to put patients first - developing innovative medical…
Added 2 mins ago
Senior Construction Manager - Water/Wastewater - Virginia Beach Job Details | Black & Veatch Family of Companies
Black & Veatch
Virginia Beach, VA
Present findings to clients and design team through effective oral and written communication
Added 3 mins ago
Sr. Operations Engineer, AMZL Ops Integration Engineering
Amazon
Arlington, VA
Amazon Logistics (AMZL) is looking for an Operations Engineer to join the Ops Integration Engineering (OIE) team. OIE is responsible for bridging the gap between engineering innovation and…
Added 3 mins ago
Staff Full-Stack Engineer (Director IC) - Digital Payments
Capital One
McLean, VA · Richmond, VA
As a Staff Engineer at Capital One, you will be part of a community of technical experts working to define the future of banking in the cloud. You will work alongside our talented team of…
Added 3 mins ago
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Hardware Engineer
Actalent
Winamac, IN
- $80,000 to $120,000 USD / year
…experienced electrical hardware engineering position focused on the design, development, and release of electronic hardware. You will primarily work on PCB-level hardware design, guiding…
Added 3 mins ago
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Product Development Engineer
Actalent
Caledonia, MI
- $50 to $60 USD / hour
Job Title: Product Development EngineerJob DescriptionThe Product Development Engineer will be responsible for owning a section of the execution of design history files for several Class 1…
Added 3 mins ago
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Development Engineer
Actalent
Warsaw, IN
- $45 to $55 USD / hour
Job Title: Development EngineerJob DescriptionThe Development Engineer leads complex sustaining engineering projects across multiple products and sites, providing technical leadership and…
Added 3 mins ago
Controls Engineer
Actalent
Indianapolis, IN
Job Title: Controls EngineerJob DescriptionThis role offers the opportunity to lead the development, design, and implementation of complex industrial finishing and aqueous cleaning systems.…
Added 3 mins ago
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Jr. Turbocharger Applications Engineer
Actalent
Lafayette, IN
- $30 to $33 USD / hour
Job Title: Jr. Turbocharger Applications EngineerJob DescriptionThis entry-level Jr. Turbocharger Applications Engineer role focuses on the development and application of turbochargers for…
Added 3 mins ago
Product Development Engineer III Catheter
Actalent
Saint Paul, MN
Product Development EngineerJob DescriptionThe primary responsibility of the Product Development Engineer III is to lead and execute catheter design and prototyping activities from early…
Added 3 mins ago
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Integration And Test Engineer
Actalent
Syracuse, NY
- $92.5 to $112.85 USD / hour
The Integration & Test Engineer will develop and execute advanced testing strategies for software and system-level applications that support electronic warfare, radar, communications, and…

AAON, Inc.

Sr Customer Experience Engineer

Tulsa, OK, United States

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Job details

Posting language: English
Posted: Nov 5, 2026

Original job description

Job Description:

The Senior Customer Experience Engineer serves as a technical expert and trusted advisor, combining advanced engineering knowledge with strategic customer engagement. This position leads high-impact customer experiences, technical training, executive briefings, facility tours, and industry events that demonstrate the organization’s engineering and manufacturing capabilities. The role provides technical leadership for complex customer interactions and collaborates across engineering, sales, marketing, operations, product management, and leadership teams to strengthen customer relationships and support business objectives. The Senior Customer Experience Engineer also serves as a subject matter expert on heating, ventilation, and air conditioning systems, product applications, manufacturing processes, and industry trends.Primary Duties:

Leads the development and execution of customer experience strategies for customer visits, executive briefings, facility tours, technical training programs, trade shows, and industry events.
Serves as a technical subject matter expert and trusted advisor for customers and internal stakeholders, providing guidance on complex systems, applications, manufacturing processes, and technical solutions.
Leads advanced technical presentations, product demonstrations, application training, and executive-level customer discussions for technical and non-technical audiences.
Develops customized customer engagement strategies based on business objectives, technical requirements, market opportunities, and strategic account needs.
Provides technical leadership during complex customer engagements, competitive evaluations, and discussions involving product applications, system design, and manufacturing capabilities.
Collaborates across engineering, sales, product management, marketing, operations, and leadership functions to align customer engagement strategies with organizational objectives.
Advises leadership on customer trends, market conditions, competitive intelligence, and opportunities to improve the customer experience.
Mentors and provides technical guidance to team members on customer engagement, presentation delivery, technical content, and related best practices.

Primary duties may include, but are not limited to:

Leads the development and review of technical training materials, presentations, customer communications, sales collateral, and other customer engagement resources.
Evaluates customer feedback, engagement data, and business outcomes to identify opportunities for continuous improvement.
Represents the organization at customer locations, industry conferences, trade shows, and strategic events.
Supports strategic customer accounts and participates in executive-level customer engagements.
Performs other duties as assigned.

Job Requirements

Education and Experience Requirements:

Requires a Bachelor’s degree in Engineering or a related discipline;
8+ years of experience in engineering, product engineering, applications engineering, technical sales, customer experience, or a related technical field, including experience supporting customer-facing technical engagements;
or any combination of education and experience, which would provide an equivalent background.
Experience presenting technical information to customers, engineering firms, contractors, distributors, executive leadership teams, and large groups preferred.

Knowledge, Skills, and Abilities:

Advanced knowledge of heating, ventilation, and air conditioning systems, controls, applications, system design principles, manufacturing processes, and industry trends.
Advanced ability to communicate complex technical concepts effectively to technical and non-technical audiences.
Strong consultative and relationship-building skills with the ability to influence customers and internal stakeholders.
Proven ability to lead complex customer engagements and facilitate executive-level discussions.
Strong presentation, facilitation, and public-speaking skills.
Ability to analyze technical and business requirements and develop customized customer engagement solutions.
Demonstrated project leadership and cross-functional collaboration skills.
Strong business acumen with the ability to align customer experience initiatives with organizational objectives.
Ability to analyze customer feedback, engagement information, and market trends to identify improvement opportunities.
Excellent written communication, technical documentation, and content-development skills.
Ability to mentor and provide technical guidance to less experienced team members.
Proficiency with presentation technologies, customer engagement tools, and data analysis platforms.

Essential and Physical Functions:

Frequent standing, walking, climbing, and movement throughout manufacturing facilities, training environments, customer locations, and event venues.
Ability to lift up to 25 lbs. occasionally for event setup, demonstration equipment, and presentation materials.
Use of fine and gross motor skills to operate presentation equipment, demonstration tools, and computer systems.
Ability to communicate effectively and deliver technical presentations to individuals and groups in a variety of settings.
Ability to travel approximately 20–30%, including overnight travel, to support customer visits, strategic accounts, training events, and industry conferences.
Ability to work occasional evenings and weekends to support customer events and business needs.

Work Environment:

Work is performed in a combination of office, manufacturing, training, customer, and event environments.
Regular travel to customer locations, manufacturing facilities, trade shows, conferences, and other business events is required.
Manufacturing environments may include exposure to elevated noise levels, moving mechanical equipment, varying temperatures, and other conditions associated with an active production environment.
Personal protective equipment may be required when working in designated manufacturing or customer environments.
Requires frequent interaction and collaboration with customers, technical professionals, business partners, and employees across multiple organizational functions.

Disclaimer:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at a time with or without notice. This job description is not an exhaustive list of all functions that the employee may be required to perform, and the employee may be required to perform additional functions. The company reserves the right to revise this job description at any time. The employee must be able to perform the essential functions of the position satisfactorily. If requested, reasonable accommodations may be made to enable employees with disabilities to perform the essential functions of the job, absent undue hardship.

Benefits and Compensation Summary:

We take care of our people. We offer competitive compensation and robust benefits to all full-time team members, including:

Tuition reimbursement
Paid time-off
Paid holidays
Healthcare insurance & Health Savings Accounts
Profit sharing or Annual Incentive Plan Bonus
Premium 401(k) plan

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