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Added 1 min ago
Software Development Engineer, Platform Engineering & Emerging Technology
Amazon Web Services, Inc.
Seattle, WA
…entrepreneurial feel of a start-up. This is an opportunity to operate and engineer systems on a massive scale, and to gain top-notch experience in cloud computing. You'll be surrounded by…
Added 2 mins ago
Lead Automation / Manufacturing Engineer
Eaton Corporation
Roxboro, NC
Eaton’s IS VEH VGNA / Vehicle Group North America division is currently seeking a Lead Automation / Manufacturing Engineer.
Added 3 mins ago
Lead Director Product Membership
CVS Health
Remote, United States
…modern health-tech methodologies - including CRM/Epic product design, patient journey mapping, and leverage of data/AI to drive proactive patient…
Added 3 mins ago
EC
Senior Manufacturing Engineer
Eaton Corporation
Arden, NC
- $86,000 to $126,000 USD / year
Eaton’s Electrical Sector ARS - PDCA division is growing and currently seeking a Senior Manufacturing Engineer based onsite at our Avery Creek, NC manufacturing facility.
Added 3 mins ago
Lead NASCAR Aerodynamics Engineer
Oshkosh Corporation
Huntersville, NC
…simulation tools. Working closely with the internal team of Aero/CFD/Design Engineers and Fabricators along with team resources, you will employ and develop the most modern methods…
Added 3 mins ago
Senior Manufacturing Systems Engineer - PLC Systems
Amgen
Holly Springs, NC
You will partner closely with the capital project team to design, build, commission, and qualify new equipment and systems needed for drug substance production. This role will develop…
Added 3 mins ago
Engineer 2, MSAT
Fujifilm
Holly Springs, NC
Join a mission-driven team ensuring that every batch is safe, consistent, and inspection-ready. As an Engineer/Scientist 2 on our Process Validation team, you’ll help design, execute, and…
Added 3 mins ago
Principal / Sr. Principal DevOps Engineer (AHT)
Northrop Grumman
Morrisville, NC
Northrop Grumman’s Space Systems Sector is looking for an experienced Principal Or Sr. Principal DevOps Engineer to augment our team. This position can be based in Aurora, CO, Morrisville,…
Added 3 mins ago
Principal / Sr Principal Cloud Engineer (AHT)
Northrop Grumman
Morrisville, NC
Northrop Grumman’s Space Systems Sector is looking for an experienced Principal / Sr Principal Cloud Engineer (AHT) Engineer to augment our team. This position can be based in Aurora, CO,…
Added 3 mins ago
Staff DevOps Engineer
Northrop Grumman
Morrisville, NC
Northrop Grumman’s Space Systems Sector is looking for an experienced Staff DevOps Engineer to augment our team. This position can be based in Aurora, CO, Morrisville, NC or Sacramento, CA.
Added 3 mins ago
Staff Cloud Engineer
Northrop Grumman
Morrisville, NC
Northrop Grumman’s Space Systems Sector is looking for an experienced Staff Cloud and DevOps Engineer to augment our team. This position can be based in Aurora, CO, Morrisville, NC or…
Added 3 mins ago
Senior Staff AI / ML Solutions Engineer
ThermoFisher Scientific
Morrisville, NC
We have a new opening within the Clinical Research Group (CRG) of Thermo Fisher for a Senior Staff AI/ML Solutions Engineer to support the Finance organization and serve as the hands-on…
Added 3 mins ago
Staff Validation Engineer, Media Fills
ThermoFisher Scientific
Greenville, NC
…work that makes a positive impact on a global scale. The Staff Engineer, Media Fill plays a critical role in supporting sterile/aseptic manufacturing operations by leading media fill…
Added 3 mins ago
Electrical Engineer - Power System Protection (Transmission) Job Details | Black & Veatch Family of Companies
Black & Veatch
Cary, NC
Black & Veatch is seeking an experienced Power System Protection Engineer with a preferred 5-10 years of experience to join our Protective Relay Settings Team . The ideal candidate has…
Added 3 mins ago
Senior Cyber Platform Engineer
MetLife
Cary, NC
The Cyber Platform Engineer is responsible for designing, implementing, and supporting enterprise security solutions within MetLife’s environment. This hands-on role partners with…
Added 3 mins ago
Lead Machining Process Engineer
GE Aerospace
Asheville, NC
Define and control production processes including tooling and equipment. Validate design specifications and shop floor application of new product, tools, or equipment during trials, etc
Added 3 mins ago
Sales Representative I , Spine -Asheville, NC
Medtronic
Asheville, NC
Added 3 mins ago
T
Zero Trust Implementation Lead
TEKsystems
Greensboro, NC
- $66.67 to $83.33 USD / hour
We are seeking an experienced Security Engineer to accelerate execution of an enterprise Zero Trust program across a global retail, corporate office, distribution center, and data center…
Added 3 mins ago
Senior Machine Learning Engineer III ***Raleigh, NC***
RELX INC
Raleigh, NC
Are you looking to develop your Machine Learning Engineer career?
Added 3 mins ago
AT
Machine Learning Senior Software Engineer
Akamai Technologies, Inc.
Raleigh, NC
- $121,400 to $218,600 USD / year
The Akamai Inference Cloud (AIC) team is part of Akamai's Cloud Technology Group. We design and operate AI platforms enabling customers to run models with unmatched performance, compliance,…
Added 3 mins ago
Software Development Engineer, DevX LIFT
Amazon
Raleigh, NC
…a strong, high-quality, and dependable engineering org. We design the future and better their daily-lives. You will join us to influence, innovate, and raise the bar in this…
Added 3 mins ago
Senior Security GRC Engineer, AI & Automation
American Express Global Business Travel
Raleigh, NC
AmexGBT’s Security GRC team is looking for a talented Senior Security GRC Engineer to design, build, and scale automation and AI-driven solutions that modernize our governance, risk, and…
Added 3 mins ago
Associate Software Engineer
Highmark Health
Raleigh, NC
This job is an integral member of an agile software engineer team responsible for building scalable software applications across all digital channels to serve our customers. Responsible for…
Added 3 mins ago
Senior Embedded Systems Verification Engineer
Eaton Corporation
Raleigh, NC
Eaton’s Critical Power Solutions Division (CPS) is seeking an Embedded Systems Verification Sr. Engineer. This position can be based on a hybrid basis in Raleigh, NC. Relocation is…
Added 3 mins ago
Senior Telecom Engineer
Maximus
Raleigh, NC
Maximus is seeking an experienced Senior Telecom Engineer to lead the design, implementation, and optimization of Genesys Cloud solutions. This role is responsible for executing large-scale…

AAON, Inc.

Sr Customer Experience Engineer

Tulsa, OK, United States

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Job details

Posting language: English
Posted: Nov 5, 2026

Original job description

Job Description:

The Senior Customer Experience Engineer serves as a technical expert and trusted advisor, combining advanced engineering knowledge with strategic customer engagement. This position leads high-impact customer experiences, technical training, executive briefings, facility tours, and industry events that demonstrate the organization’s engineering and manufacturing capabilities. The role provides technical leadership for complex customer interactions and collaborates across engineering, sales, marketing, operations, product management, and leadership teams to strengthen customer relationships and support business objectives. The Senior Customer Experience Engineer also serves as a subject matter expert on heating, ventilation, and air conditioning systems, product applications, manufacturing processes, and industry trends.Primary Duties:

Leads the development and execution of customer experience strategies for customer visits, executive briefings, facility tours, technical training programs, trade shows, and industry events.
Serves as a technical subject matter expert and trusted advisor for customers and internal stakeholders, providing guidance on complex systems, applications, manufacturing processes, and technical solutions.
Leads advanced technical presentations, product demonstrations, application training, and executive-level customer discussions for technical and non-technical audiences.
Develops customized customer engagement strategies based on business objectives, technical requirements, market opportunities, and strategic account needs.
Provides technical leadership during complex customer engagements, competitive evaluations, and discussions involving product applications, system design, and manufacturing capabilities.
Collaborates across engineering, sales, product management, marketing, operations, and leadership functions to align customer engagement strategies with organizational objectives.
Advises leadership on customer trends, market conditions, competitive intelligence, and opportunities to improve the customer experience.
Mentors and provides technical guidance to team members on customer engagement, presentation delivery, technical content, and related best practices.

Primary duties may include, but are not limited to:

Leads the development and review of technical training materials, presentations, customer communications, sales collateral, and other customer engagement resources.
Evaluates customer feedback, engagement data, and business outcomes to identify opportunities for continuous improvement.
Represents the organization at customer locations, industry conferences, trade shows, and strategic events.
Supports strategic customer accounts and participates in executive-level customer engagements.
Performs other duties as assigned.

Job Requirements

Education and Experience Requirements:

Requires a Bachelor’s degree in Engineering or a related discipline;
8+ years of experience in engineering, product engineering, applications engineering, technical sales, customer experience, or a related technical field, including experience supporting customer-facing technical engagements;
or any combination of education and experience, which would provide an equivalent background.
Experience presenting technical information to customers, engineering firms, contractors, distributors, executive leadership teams, and large groups preferred.

Knowledge, Skills, and Abilities:

Advanced knowledge of heating, ventilation, and air conditioning systems, controls, applications, system design principles, manufacturing processes, and industry trends.
Advanced ability to communicate complex technical concepts effectively to technical and non-technical audiences.
Strong consultative and relationship-building skills with the ability to influence customers and internal stakeholders.
Proven ability to lead complex customer engagements and facilitate executive-level discussions.
Strong presentation, facilitation, and public-speaking skills.
Ability to analyze technical and business requirements and develop customized customer engagement solutions.
Demonstrated project leadership and cross-functional collaboration skills.
Strong business acumen with the ability to align customer experience initiatives with organizational objectives.
Ability to analyze customer feedback, engagement information, and market trends to identify improvement opportunities.
Excellent written communication, technical documentation, and content-development skills.
Ability to mentor and provide technical guidance to less experienced team members.
Proficiency with presentation technologies, customer engagement tools, and data analysis platforms.

Essential and Physical Functions:

Frequent standing, walking, climbing, and movement throughout manufacturing facilities, training environments, customer locations, and event venues.
Ability to lift up to 25 lbs. occasionally for event setup, demonstration equipment, and presentation materials.
Use of fine and gross motor skills to operate presentation equipment, demonstration tools, and computer systems.
Ability to communicate effectively and deliver technical presentations to individuals and groups in a variety of settings.
Ability to travel approximately 20–30%, including overnight travel, to support customer visits, strategic accounts, training events, and industry conferences.
Ability to work occasional evenings and weekends to support customer events and business needs.

Work Environment:

Work is performed in a combination of office, manufacturing, training, customer, and event environments.
Regular travel to customer locations, manufacturing facilities, trade shows, conferences, and other business events is required.
Manufacturing environments may include exposure to elevated noise levels, moving mechanical equipment, varying temperatures, and other conditions associated with an active production environment.
Personal protective equipment may be required when working in designated manufacturing or customer environments.
Requires frequent interaction and collaboration with customers, technical professionals, business partners, and employees across multiple organizational functions.

Disclaimer:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at a time with or without notice. This job description is not an exhaustive list of all functions that the employee may be required to perform, and the employee may be required to perform additional functions. The company reserves the right to revise this job description at any time. The employee must be able to perform the essential functions of the position satisfactorily. If requested, reasonable accommodations may be made to enable employees with disabilities to perform the essential functions of the job, absent undue hardship.

Benefits and Compensation Summary:

We take care of our people. We offer competitive compensation and robust benefits to all full-time team members, including:

Tuition reimbursement
Paid time-off
Paid holidays
Healthcare insurance & Health Savings Accounts
Profit sharing or Annual Incentive Plan Bonus
Premium 401(k) plan

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