SFILEN & SFRRN Program Coordinator

Position Summary:

The Program Coordinator supports the San Francisco Immigrant Legal and Education Network (SFILEN) and the San Francisco Rapid Response Network (SFRRN) by coordinating partners on grant and contract administration, meetings, and network-wide programming. The Program Coordinator occasionally fills shifts on the SFRRN Hotline, coordinates logistics and develops content and materials for reports, events, campaigns, and social media.

About Chinese for Affirmative Action (CAA)

CAA was founded in 1969 to protect the civil and political rights of Chinese Americans and to advance multiracial democracy in the United States. Today, CAA is a progressive voice in and on behalf of the broader Asian American and Pacific Islander community. CAA advocates for systemic change that protects immigrant rights, promotes language diversity, and remedies racial and social injustice.

About SFILEN and SFFRN

The San Francisco Immigrant Legal and Education Network (SFILEN) and the San Francisco Rapid Response Network (SFRRN), are two leading immigration legal service networks in the City. Since their founding in 2006 and 2008 respectively, both networks have paved the way as successful models for multi-ethnic, multi-lingual, multi-strategy coalition building to advance immigrant rights and immigrant access to legal services.

The San Francisco Rapid Response Network (SFRRN) is a 24 hours a day, 7 days a week, immigration enforcement response hotline serving the City of San Francisco. Founded in 2008, and revamped in 2016, SFRRN was one of the first, and remains one of the few 24/7 immigration enforcement response hotlines in the country. SFRRN houses 8 immigration focused community based organizations who staff the 24/7 hotline, verifies immigration enforcement activity in San Francisco, connects San Franciscans to legal and accompaniment services, and provides immigration centered Know-Your-Rights to immigrant community members citywide.

In 2026, CAA became the lead and fiscal agency to house SFILEN and SFRRN. As a founding and active member of these networks, CAA is committed to the health and wellbeing of both collaboratives in order that partners may continue to serve immigrant communities with immigration legal services and community education in the face of heightened immigration enforcement and rising xenophobia.

Position Description

Program Coordinator coordinates partners in both SFRRN and SFILEN in relation to administration of grants and contracts and network wide programing including regularly scheduled meetings, special events, and campaigns. The Program Coordinator also coordinates logistics, and develops content and materials to support the advancement of SFILEN and SFRRN including for reports, events, campaigns, and meetings. The Coordinator works to ensure alignment and accessibility of information for all network partners and relevant stakeholders. The Program Coordinator will also assist the SFRRN Manager in supporting hotline services including receiving hotline calls, conducting follow-up, and coordinating with partners to respond to incidents of immigration enforcement.

Key Responsibilities

Administrative Support for SFRRN & SFILEN Grants and Contracts

• Communicate regularly with partners in Spanish and English about administrative requirements, reporting, and deadlines associated with funder compliance.

• Support grant and contract management through monthly data entry, compilation of partner reports, and tracking of services rendered by partners.

• Work closely with the SFILEN and SFRRN Program Managers and the AACRE Capacity Team to ensure timely reporting, invoicing, and submission of funder-required documents across all funding sources.

• Take notes at SFILEN and SFRRN meetings, conduct post-meeting follow-up, and share out notes.

• Document trends from meetings and partner reports, and identify opportunities for systems improvement.

• Transcribe all Rapid Response Hotline calls, tracking and documenting trends and identifying opportunities for systems improvement. (SFRRN)

Programmatic Coordination of SFILEN and SFRRN

• Support program logistics and communications for both Networks, including email reminders and coordination of monthly calls, and meetings.

• Support logistics, coordination, and planning for annual programming. This includes Immigrant Family Day, International Migrants Day, budget advocacy, retreats, trainings, and other Network-wide events and activities.

Content and Material Development

• Create visuals, infographics, and digital media for SFILEN and SFRRN events, campaigns, programming, and meetings. Examples include fliers, one-pagers, advocacy and fundraising materials, toolkits, and communications content.

Data and Research

• Provide timely data from SFILEN and SFRRN’s work to respective Network staff, partners, and funders, and articulate and document analyses and impact of such data.

• Assist with the collection, and coordination of data retrieved from other related immigration networks, such as the California Coalition for Immigrant Justice (CCIJ), the San Francisco Immigrant Legal Defense Collaborative (SFILDC), and other partners including intakes, statistics, reports, and referrals to inform SFILEN and SFRRN’s work.

• Conduct and/or coordinate research projects on immigration trends, immigration policy changes, relevant community resources, and other subjects.

Translation

• Translate communications and notes between English and Spanish to ensure accessibility of information across Network partners.

Rapid Response Network

• Serve as a dispatcher on the Rapid Response Hotline, where back-up is needed. This includes answering hotline phone calls, triaging emergency immigration situations, completing intake forms, and communicating with various stakeholders to coordinate service referrals.

• Together with SFRRN Program Manager, respond to immigration enforcement emergencies, including those that happen outside of normal business hours, as needed.

Other Duties

• Perform administrative duties as required for position

• Perform other duties as assigned to support the overall mission of the organization

• Contribute to positive work environment in alignment with organizational values

Required Qualifications

• Strong commitment to the mission and values of CAA, SFILEN and SFRRN, including a commitment to immigrant rights, social justice, equity, and civic engagement

• Commitment to the organization’s mission, values, and aspirations, and be able to render these values into practice

• At least 2 years of administrative or program coordination experience

• Experience working in a partnership with multiple organizations and stakeholders, or in a coalition of organizations.

• Knowledge of Bay Area organizations serving working class and monolingual immigrant communities of all statuses

• Culturally and linguistically competent working with low-income, newcomer, and immigrant communities in a social justice context

• Ability to effectively prioritize multiple tasks and responsibilities, elevating issues as necessary

• Strong administrative background, attention to detail, problem-solving, and analytical skills, and ability to maintain systems and processes

• Strong commitment to connecting underserved, underresourced communities to services

• Commitment to strengthening the local, state, and national immigrant rights movement

• Experience with social media tools (e.g. Instagram)

• Ability to work weeknights and weekends as needed

• Bilingual and biliterate in English and Spanish

Desired Qualifications

• Experience with documenting data trends and outcomes

• Experience developing original content for communicating immigrant rights issues to the public via organizational communication platforms