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AABR INC

Residential Manager

Bronx, NY, United States

$66,300 USD / year

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Job details

Pay: $66,300 USD / year
Posting language: English
Posted: Nov 1, 2026

Original job description

Position Summary

The Residential Manager position is an exempt status, essential position and responsible for the general operation of the residence, supervising staff, and maintaining a safe, supportive, and therapeutic environment which fosters growth and facilitates the development of independence of the people we support.

Essential Job Functions

Residential Operations Responsibilities:

Responsible for the smooth and efficient operation of the residential facility.
Implements policies and procedures established by AABR, Inc.
Ensures that the residential facility meets established procedures and government regulations.
Supervises and monitors the performance of residential personnel.
Ensures that all programmatic, fiscal and billing records are maintained as per regulatory standards, as evidenced by positive survey results and regular internal program review.
Ensures billing data documentation is accurate and submitted timely and required Life Plans and CFAs are submitted to the Main office.
Oversees residential personnel’s effective implementation of program plans and accurately document it in the client records.
Identifies important issues and maintains timely communication with supervisors and other central administrators to ensure that problems are solved.
Recognizes when a person we support is in crisis and be able to utilize the appropriate psychiatric and medical back up services and supports.
Develops staffing schedules for Direct Support Professionals (DSP), Assistant
Managers and Shift Supervisor staff at residence and ensure safe staffing ratios at all times and is tailored to the needs of the people we support.
Assists in providing coverage for the residence as needed ensuring that all shifts are staffed as required. Administer Medication upon successful certification.
Ensures residential documentation, including general, medical, personal allowance, food stamp, meets regulatory standards by monthly review of each individuals records.
Submits reports and documentation in a timely manner.
Works cooperatively with the facilities management department to make sure issues are corrected appropriately, economically, and in a timely fashion.
Conducts required fire drills or other emergency drills and ensure complete documentation is filed.
Completes and submits incident / injury reports for individuals.
Works with Quality Assurance team to ensure documentation and services are within OPWDD guidelines.
Oversees personal allowance for residents of the program.
Coordinates and shop for household items and groceries.
Maintains adequate supply of medication, and medication administration records for people receiving services.
Coordinates recreational activities including residential vacations.
Reports issues regarding AABR, Inc. vehicles to supervisor.
Communicates with families, day programs, care managers, clinicians and other supports to ensure services are integrated and appropriate.
Maintains relationships with community and neighbors.
Ensures confidentiality with family and caregivers.

Staff Supervision & Communication:

Conducts regular Residence administrative staff meetings with Residence
Manager, and Shift Supervisors.
Meet with staff on a regular basis, ensure positive coaching, mentoring and training is provided to enable Staff to reach their full potential. Ensure that performance evaluation is completed on a regular (at least quarterly) basis.
Create a positive, collaborative environment within the residence that enables staff to communicate and work cooperatively to serve the individuals.
Foster a spirit of teamwork and unity among staff that allows for a positive work environment, constructive conflict, appreciation of diversity and a creation of cohesiveness and support.
Supervises Direct Support Professionals (DSP), Assistant Managers and Shift Supervisors.
Provides hands on supervision of people with I/DD and autism including implementation of behavior goals and behavior support plans. Ensure program goals are implemented by DSP staff.
Ensures required staff trainings are complete and up to date.
Communicates with Human Resources regarding staff absences and resignations.
Oversees and report employee relations issues and staff disciplinary concerns.
Conducts bimonthly staff meetings. Ensures all pertinent AABR information is shared timely this includes: communication from administration about agency changes, information as it pertains to the people we support.
Encourage staff to pay attention to email and other information shared with them from the agency.
Coordinates with ADR to develop agenda for staff meetings to ensure that all issues are covered and that meetings are meaningful.
Participates in Life Plan meetings and the development of the Staff Action Plan.
Reports medical issues to residential nurse and Director of Clinical Services immediately.
Maintains correspondence and communication with Nurse and AM Shift
Supervisor to ensure appropriate medical appointments occur.
Addresses individual’s needs by meeting regularly, coordinating with the clinical staff.
Schedules and provides in-service training for staff covering all topics as needed.
Completes performance evaluations timely.
Reviews and sign off on payroll time sheets on biweekly basis. Manage use of overtime and temp use within residential budgetary guidelines.
Participates in agency wide managers’ meetings and training sessions as directed.

Incident Management / Human Rights Responsibilities:

Implements facility’s incident management procedures.
Collaborates with Incident Review Committee Chair regarding investigations, problems, and concerns.
Prepares a summary of incidents for the review committee on a monthly basis.
Completes Incident Reports, IRC committee reports and Human Rights requests and reports within agency and regulatory time frames.
Implements recommendations made by the Incident Review Committee.
Tracks, files, and updates investigations as requested by the IRC Chair.
Ensures that consumer rights are always protected by actively participating in each facility’s program planning team meetings and the agency’s Human Rights Committee.

Other Functions:

Demonstrate respect for all people.
Participate in training, seminars, and conferences as required.
All other duties as assigned.

Qualifications

Bachelor’s Degree in Human Services Field preferred or 5 years experience supporting people with intellectual / developmental disabilities in a residential setting required. 2 years supervisory experience required.
Valid driver’s license and good driving record required.
Clearance through state mandated Background / Fingerprint Check(s) required.
Must be able to communicate effectively with others and individuals served.
Excellent verbal and communication skills.
Demonstrated ability to communicate, collaborate and partner cross-functionally
Demonstrated strong problem-solving and strategic thinking skills
Ability to safely assist lifting individuals of various weights and 20 lbs. items.
Commitment to company values and adhere to policies is expected.
Ensure health, safety & welfare of people we support.
Punctuality and regular attendance are expected.
Candidates must be or become certified in Medication Administration (AMAP),
First Aid, CPR, SCIP-R and thereafter maintain certification.
Valid New York State Driver’s License and ability to drive and transport passengers using a 12-15 passenger vehicle, preferred
Perform other duties as assigned by supervisors and / or senior management.

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More about this job

Skills

Documentation
Communication skills
Administer prescribed medication
Quality assurance
Medication administration
Confidentiality
Supervise staff
Coaching
Employee relations
Payroll
Valid driver's licence
Problem solving
First Aid
CPR

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