Archived listing. The details below describe a past opening.
Description Job Title: Assistant Manager Location: Norfolk, VA Reports to: Facility Manager FLSA Status: Full Time Non-Exempt
Job purpose The Assistant Manager markets to the commercial and consumer customer base; establishes rental rates; contracts with tenants; collects rents; oversees maintenance of the facility and systems; monitors facility security and enforces company policies and procedures.
Duties and responsibilities Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Renting self storage and selling related merchandise ( boxes, locks, etc) and ancillary company services
- Provide excellent customer service to new and existing customers. Handle all customer inquiries or problems in a timely, courteous manner. Promote positive online reviews
- Accept and process payments for storage rent; reconcile all payment types daily at close of business; complete daily bank deposits.
- Perform collection tasks for past due customers to include phone calls, mailing letters, preparing Auction Sales paperwork
- Prepare and submit operational, accounting and marketing and/or other reports as required by company policy or as requested by the District Manager. Completes monthly schedule for store staff.\
- Keep the property in a neat and clean condition, to include maintaining the exterior grounds free of trash and debris, cleaning of storage units, access hallways, customer & employee restrooms and overall cleanliness of the property
- Schedule and supervise minor repairs needed at the store
- Advise the District Manager of any repairs, construction defects or large maintenance projects.
- Supervise maintenance technician’s or 3rd party contractors while performing routine maintenance or repairs at the facility.
- Visually inspect the store daily, identify and respond promptly to any potential breach of security.
- Understands basic operations and maintenance requirements for facility systems ( HVAC, fire alarm, security system, interior and exterior lighting and times, gate operations, etc)
- Perform minor maintenance duties, changing light bulbs, weed control etc,
- Implement, follow and enforce compliance of company policy and procedures.
Requirements
Skills and Qualifications
- 3+ years Retail experience preferred
- 2+ years Supervisor or Leadership experience preferred
- Self motivated. Possess excellent time management skills. Highly productive with minimal guidance or supervision.
- Must be able to work with minimal supervision, and also in a team environment.
- Must be able to work a flexible work schedule, including weekends; be punctual and have excellent attendance.
- Passion for sales. An ability to understand customer needs, recommend the right storage solutions and identify cross selling opportunities.
- Possess superior organizational skills. Keeps files and work area organized. Exhibits meticulous attention to detail and is committed to producing accurate and high quality work.
- Ability to problem solve, analyze information and demonstrate professionalism
- Proficient in Microsoft Office, Email, and general computer knowledge. Ability to learn new software & programs easily.
- Presents a professional, positive image that reflects well on the organization.
Working conditions
- This job operates in a clerical office setting. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.
- The worker is subject to both environmental conditions: Activities occur inside and outside.
Physical requirements
- The worker is required to have close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; and extensive reading
- Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or a negligible amount of force constantly to move objects
- Positions in this class typically require fingering, grasping, talking, hearing, seeing and repetitive motions
- May be exposed to hazardous materials found in a home or general office environment
- Use of household cleaning products and disinfectants may be required
Direct reports
- This position does not have any supervisory responsibilities