Shift Manager - Victoria Gardens (Friday-Sunday)

Job Purpose:

• The Shift Manager at SELIG PARKING is responsible for overseeing the daily operations of parking facilities during assigned shifts. This role ensures efficient service delivery, manages staff, and maintains a high level of customer satisfaction while adhering to company policies and standards.

Key Responsibilities:

• Supervise and coordinate the activities of parking attendants and other staff members during shifts.
• Ensure the smooth operation of parking facilities, including monitoring traffic flow and resolving any issues that arise.
• Maintain accurate records of transactions and report any discrepancies; reporting weekly to property management.
• Implement and enforce company policies, procedures, and safety regulations to ensure a secure environment for customers and staff.
• Provide excellent customer service by addressing inquiries, complaints, and concerns in a professional manner.
• Conduct regular inspections of parking facilities to ensure cleanliness and proper maintenance.
• Assist in training new employees and provide ongoing support to existing staff, keeping all employees accountable.
• Collaborate with management to develop strategies for improving service efficiency and customer satisfaction.

Qualifications

Education:

• High school diploma or equivalent is preferred.

Required Experience:

• Minimum of 2 years of experience in a supervisory or managerial role, preferably in a parking management or similar customer service-oriented industry.
• Proven track record of effectively managing teams and operations in a fast-paced environment.
• Experience in handling cash transactions and managing financial records.

Required Skills and Abilities:

• Strong leadership and team management skills, with the ability to train, motivate and guide a diverse team.
• Excellent communication and interpersonal skills to effectively interact with guests and corporate office.
• Proficient in using computer software and systems related to parking management and scheduling.
• Strong problem-solving abilities and the capacity to make decisions quickly and efficiently.
• Ability to work flexible hours, including evenings, weekends, and holidays, as required by the operational needs.
• Detail-oriented with strong organizational skills to manage multiple tasks and priorities effectively.