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Added 4 mins ago
Infra Delivery Install Technician,
Amazon Data Services, Inc.
Wharton, TX
- 2+ years of data center, critical environment, computer hardware repair, infrastructure cabling, network deployment, or data center operations experience, or experience in similar…
Added 4 mins ago
Infra Delivery Install Technician,
Amazon Data Services, Inc.
Wharton, TX
- 2+ years of data center, critical environment, computer hardware repair, infrastructure cabling, network deployment, or data center operations experience, or experience in similar…
Added 4 mins ago
Engineering Operation Technician
Amazon Data Services, Inc.
Jeffersonville, OH
Join our dynamic team and become a critical guardian of technological infrastructure! As a Data Center Engineering Technician, you'll play a pivotal role in maintaining the heartbeat of…
Added 4 mins ago
Engineering Operation Technician
Amazon Data Services, Inc.
Jeffersonville, OH
Join our dynamic team and become a critical guardian of technological infrastructure! As a Data Center Engineering Technician, you'll play a pivotal role in maintaining the heartbeat of…
Added 9 mins ago
Solution Engineer (Integration Engineer)
INTEGRATION APPLIANCE, INC.
Remote, United States
Perform data mapping, configuration, validation, and issue troubleshooting.
Added 10 mins ago
Acquisition – Marketing & Execution Support - Senior Associate
JPMorgan Chase
Wilmington, DE
As a Senior Associate, Acquisition Marketing in the Card Acquisition and Growth team, you will support acquisition marketing execution by coordinating creative development, approvals,…
Added 10 mins ago
AM
Specialist, Operations Performance Reporting
AAA Mid Atlantic
Wilmington, DE
- $58,043 to $84,579 USD / year
AAA Club Alliance is hiring for an Operations Performance Reporting Specialist to join our team! The Specialist is responsible for analyzing, monitoring and improving the efficiency and…
Added 10 mins ago
Governance & Operations Senior Associate – Card Networks
JPMorgan Chase
Wilmington, DE
As a Governance and Operations Senior Associate in the payment team, you will support the control framework and operating processes used to oversee relationships with major payment networks…
Added 10 mins ago
Administrative Processor & Field Inspection Assistant
Volkert Inc
Tampa, FL · Pinellas Park, FL
To be considered for this position, applicants must have, at minimum, an Associate’s degree or equivalent combination of education and/or work experience.
Added 10 mins ago
DBA Claims Administrator
Amentum
Dover, DE
Typically 3-5 years of experience in office administration, operations, or related field.
Added 10 mins ago
Manager Revenue Management
Breakthru Beverage Group
Middletown, DE
The primary role of the Revenue Management Manager is to analyze sales and financial data to ensure we are priced appropriately to achieve supplier goals while maintaining appropriate…
Added 10 mins ago
Pharmacy Support Shipping Associate
Intermountain Health
Dover, DE
Headquartered in Utah with locations in six primary states and additional operations across the western U.S., Intermountain Health is a nonprofit system of 34 hospitals, 400+ clinics, a…
Added 10 mins ago
Platform Engineer - Remote
SitusAMC
Dover, DE
Minimum of 6+ years of industry and/or relevant experience, typically with 1+ years in a Senior Associate level role or external equivalent
Added 10 mins ago
Workforce Planning - Data Scientist - Senior Associate
JPMorgan Chase
Wilmington, DE
As a Data Scientist Associate Senior within the Consumer and Community Banking in Workforce Planning (WFP) you will solve complex, data-intensive, and often unstructured business problems…
Added 10 mins ago
CG
BARISTA (FULL TIME)
Compass Group, North America
Wilmington, DE
- $17 to $18 USD / hour
- Full-time
…to HACCP guidelines and standards for quality food-service operations. Interacts with customers and other employees in a friendly, courteous…
Added 10 mins ago
CG
FRONT OF HOUSE LEAD SUPERVISOR (FULL TIME)
Compass Group, North America
Wilmington, DE
- $22 to $28 USD / hour
- Full-time
Added 15 mins ago
SD
Fleet Coordinator
SST Direct
Tampa, FL
- $22 to $30 USD / hour
…a Fleet Coordinator to support its growing fleet and field…
Added 16 mins ago
AU
Inventory Cycle Counter
Adecco US, Inc.
Cheraw, SC
- $15 USD / hour
Accurately record inventory data and variances in SAP ERP .
Added 16 mins ago
EC
Welder - Weekend Shift
Eaton Corporation
Greenwood, SC
- $22.83 USD / hour
In the Production Associate Welder role, you will set-up and perform metal joining and cutting operations, with ferrous and nonferrous metals such as (steel, aluminum, and cast metals),…
Added 16 mins ago
Mold Attendant
BD (Becton, Dickinson and Company)
Sumter, SC
Monitor machine operations, including cycle times, temperatures, and pressures, to detect and address deviations.
Added 16 mins ago
Press Operator
BD (Becton, Dickinson and Company)
Sumter, SC
Records data on press log sheets and other documentation.
Added 16 mins ago
Press Operator
BD (Becton, Dickinson and Company)
Sumter, SC
Records data on press log sheets and other documentation.
Added 16 mins ago
Press Operator
BD (Becton, Dickinson and Company)
Sumter, SC
Records data on press log sheets and other documentation.
Added 16 mins ago
Assistant Manager(01586) - 9605 Manchester Rd
Domino's
St. Louis, MO
Oversee daily operations, including scheduling, inventory management, and quality control
Added 16 mins ago
New Business Developer - Mrytle Beach, Florence
Sysco
FLORENCE, SC · MYRTLE BEACH, SC
Develops strong working relationships with brokers, distributors, and foodservice industry peers. This associate is expected to be an active member of the foodservice community

AAA Mid Atlantic

Specialist, Operations Performance Reporting

Wilmington, DE, United States

$58,043 to $84,579 USD / year

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Job details

Pay: $58,043 to $84,579 USD / year
Posting language: English
Posted: Nov 4, 2026

Original job description

Wilmington, DE (Job Posting)

Full time

44719

AAA Club Alliance is hiring for an Operations Performance Reporting Specialist to join our team! The Specialist is responsible for analyzing, monitoring and improving the efficiency and effectiveness of the Membership business line operations at AAA Club Alliance. This role uses data-driven approaches to develop operational performance insights that evaluate and enhance outcomes to optimize workflows, reduce costs, improve member experiences, and support overall business objectives by ensuring operational excellence.

What We Offer:

As part of our team, you’ll enjoy a total rewards package designed to support your well-being, growth, and work-life balance. Our package includes:

Competitive annual salary; the starting base compensation for this position is: $58,043-$84,579*
Annual Bonus Eligibility
Hybrid schedule (3 days on-site weekly)
Comprehensive health benefits package
Generous accrued paid time off + 8 paid holidays
401(K) plan with company match up to 7%
Professional development opportunities and tuition reimbursement
Paid time off to volunteer & company-sponsored volunteer events throughout the year
Other benefits include a free AAA Premier Membership, Health & Wellness Program, Health Concierge Service, Life Insurance and Short Term/Long Term Disability
The base pay range shown is a guideline for compensation and ultimate salary offered will be based on factors such as applicant experience and geographic location.

Primary Responsibilities:

Quantify the effectiveness, adoption, efficiency gains, financial outcomes, and member impact of operational initiatives from launch through ongoing optimization.
Define KPIs, baselines, targets, and success measures for Membership Operations programs and process enhancements including but not limited to auto-renewal penetration, billing fulfillment and payment acceptance performance, digital adoption, and member experience.
Use complex datasets, ad hoc analysis, and performance reviews to explain what is working, what is not, and which operational priorities should be addressed next.
Automate reporting and improve visibility into operational performance to reduce manual tracking and support timely decisions on process, payment, billing, and member-facing improvements.
Build and maintain Power BI dashboards, scorecards, data models, and recurring performance views that track program outcomes, efficiency gains, defects, payment success, and billing effectiveness.
Analyze trends, risks, bottlenecks, defects, payment or billing friction, and member experience impacts to identify where operational action is needed.
Support business use cases, opportunity sizing, and performance tracking for operational programs, payment and billing improvements, and member experience initiatives.
Create pre- and post-implementation measurement plans that capture baselines, success criteria, variance analysis, and recommendations for next-step optimization.
Lead and contribute to ongoing projects focused on SOP improvements, training enhancements and technology implementation, ensuring initiatives are executed with rigor and delivered on time.
Prepare and present operational callouts, finding and recommendations to leadership during business reviews, communicating complex information clearly and with appropriate context.
Cross-functional collaboration across multiple business sales and service support areas such as IT and data teams for data accessibility, verification, and governance needs.
Other duties as assigned.

Minimum Qualifications:

5+ years of experience in business intelligence, operational reporting, performance management, data analytics, or related operational roles.
3+ years of experience with data modeling, data visualization best practices
3+ years of experience in Membership, Subscription, Financial Services, Insurance, or Customer Operations environments.
SQL MCTS, Google Cloud BigQuery, Power BI related certifications preferred.
Lean Six Sigma certification preferred.
Advanced knowledge of Microsoft Office Products (Word, Excel, Powerpoint, Visio)

Knowledge Skills and Abilities:

Ability to work independently in fast paced environment with competing priorities, excellent oral and written communication skills and the ability to interpret end-user needs.
Ability to work and influence across levels of management, translating complex ideas and concepts into actionable recommendations for improvement.
Experience translating business requirements into reporting solutions.
Strong analytical, problem-solving, and communication skills.
Project management experience.
Excellent presentation skills and experience in management level presentations.

Full time Associates are offered a comprehensive benefits package that includes:

Medical, Dental, and Vision plan options
Up to 2 weeks Paid parental leave
401k plan with company match up to 7%
2+ weeks of PTO within your first year
Paid company holidays
Company provided volunteer opportunities + 1 volunteer day per year
Free AAA Membership
Continual learning reimbursement up to $5,250 per year
And MORE! Check out our Benefits Page (https://cluballiance.aaa.com/careers/benefits) for more information

ACA is an equal opportunity employer and complies with all applicable federal, state, and local employment practices laws. At ACA, we are committed to cultivating a welcoming and inclusive workplace of team members with diverse backgrounds and experiences to enable us to meet our goals and support our values while serving our Members and customers. We strive to attract and retain candidates with a passion for their work and we encourage all qualified individuals to apply. It is ACA’s policy to employ the best qualified individuals available for all positions. Hiring decisions are based upon ACA’s operating needs, and applicant qualifications including, but not limited to, experience, skills, ability, availability, cooperation, and job performance.

Job Category:

Customer Service

Work from home or remote positions primary residence must reside within the footprint that AAA Club Alliance Inc. operates. Our club is located in Washington DC and 13 states including Connecticut, Delaware, Indiana, Kansas, Kentucky, Maryland, New Jersey, Ohio, Oklahoma, Pennsylvania, South Dakota, Virginia, and West Virginia.

AAA Club Alliance is the result of AAA Mid-Atlantic, AAA Allied Group, AAA Oklahoma/South Dakota, and AAA Ohio Automobile Club joining, now representing nearly 7.4 million members in 13 states including Washington, D.C. We’ve created an environment where you can look forward to coming to work and interacting with compassionate people who enjoy what they do and love supporting their team.

We’re dedicated to keeping our Associates fulfilled and helping them feel secure. With such a diversity of products and services, our Associates have the opportunity to fulfill customer needs while growing their own career. So that leaves one question, are you ready to make a difference? (https://cluballiance.aaa.com/about/careers?pcrdl=true)

Are you being referred to one of our roles? If so, ask your connection at AAA Club Alliance about our Associate referral process!

We recognize that you don’t stop being a parent, caretaker, pet owner, or student because you’re at work. We give our Associates the option to customize their experience in order to suit their individual needs and interests. We offer a wide array of benefits that give our Associates piece of mind– even after retirement. You can learn more about our benefit offerings here (https://cluballiance.aaa.com/careers/benefits) .

AAA Club Alliance complies with federal, state and local disability laws and makes reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please direct your inquiries to jobs@aca.aaa.com.

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