Wilmington, DE (Job Posting)
Wilmington, DE, 19801
Full time
44746
AAA Club Alliance is seeking an experienced Pricing Intelligence Manager. The Pricing Intelligence Manager is a functional manager responsible for developing and optimizing data-driven membership pricing strategies that maximize net revenue, support sustainable membership growth, and balance member value with organizational financial goals. This role, reporting directly to the Director of Membership Intelligence, leads pricing analysis, scenario modeling, performance measurement, and revenue optimization across membership tiers and markets while also supporting budgeting, forecasting, and long-term strategic planning through actionable insights and cross-functional partnerships.
This is a hybrid position working from either our Wilmington, DE or Cincinnati, OH location (3 days on-site weekly).
What We Offer You:
As part of our team, you’ll enjoy a total rewards package designed to support your well-being, growth, and work-life balance. Our package includes:
- Competitive annual salary; the starting base compensation for this position is: $72,838 - $106,112*
- Annual Bonus Eligibility
- Hybrid schedule (3 days on-site weekly)
- Comprehensive health benefits package
- Generous accrued paid time off + 8 paid holidays
- 401(K) plan with company match up to 7%
- Professional development opportunities and tuition reimbursement
- Paid time off to volunteer & company-sponsored volunteer events throughout the year
- Other benefits include a complimentary AAA Membership, Health & Wellness Program, Health Concierge Service, Life Insurance and Short Term/Long Term Disability
- The base pay range shown is a guideline for compensation and ultimate salary offered will be based on factors such as applicant experience and geographic location.
The primary duties of the role are to:
Pricing Strategy, Architecture & Revenue Optimization (75%)
- Lead the development and execution of the Club's annual membership dues pricing strategy across all membership products and tiers, audience segments, and geographic markets.
- Improve visibility into pricing performance through reporting, analytics, and KPI development.
- Develop market-specific acquisition pricing scenarios and recommendations designed to maximize membership net revenue while maintaining competitive positioning and member value. Monitor results to expected business impact and pre-defined success metrics.
- Analyze the impact of pricing adjustments based on Membership acquisition; Retention and renewal rates; Product tier mix; Dues revenue and discount management; Roadside assistance expense; and overall membership product profitability.
- Develop, implement and maintain elasticity and sensitivity models to support net revenue growth objectives and membership lifetime value to influence the overall membership acquisition and retention growth strategies.
- Identify emerging trends, risks, and opportunities within current markets and competitive landscape that may impact membership growth and net revenue.
- Develop dashboards, scorecards, and executive reporting to track pricing effectiveness and membership performance. Translate complex analyses into clear, actionable business recommendations.
- Partner with Membership, Marketing, Digital, and Sales Channel leads to support implementation of pricing initiatives, promotions, and targeted pricing programs.
- Provide senior leadership with a data-driven approach and results analysis of pricing scenarios aligned with key operating metrics including usage, conversion rates, and revenue and sales performance.
Budgeting, Forecasting and Planning (25%)
- Serve as a primary lead in the development of the annual membership budget including sales count by channel (new and renewal) and the correlating earned revenue budget.
- Prepare monthly, quarterly, and annual membership forecasts, documenting assumptions and insights for use by leaders in quarterly business review meetings and budget presentations.
- Build, modify, and maintain Power BI dashboards related to sales channel results and budget and forecast tracking.
- Provide data-driven recommendations that support sustainable membership growth and long-term financial performance.
- Collaborate with Finance and Membership leaders to ensure alignment between pricing strategies and financial targets.
- Other duties as assigned.
Minimum Qualifications:
- Bachelor’s degree in Finance, Economics, Mathematics, Statistics or Business Administration
- 5+ years of progressive experience in pricing strategy, revenue management, financial planning, or advanced analytics required.
- Demonstrated experience developing pricing or revenue models, conducting scenario analysis, analyzing customer or member behavior, supporting forecasts or budgets, and translating complex data into clear business recommendations for leadership is required.
- Advanced data proficiency in Excel, SQL (Google BigQuery), and Business Intelligence systems including Power BI.
Knowledge Skills and Abilities:
- Ability to work independently in fast paced environment with competing priorities, excellent oral and written communication skills and the ability to interpret end-user needs.
- Ability to work and influence across levels of management, translating complex ideas and concepts into actionable recommendations for improvement.
- Experience translating business requirements into reporting solutions.
- Strong analytical, problem-solving, and communication skills.
- Excellent presentation skills and experience in management level presentations.
Full time Associates are offered a comprehensive benefits package that includes:
- Medical, Dental, and Vision plan options
- Up to 2 weeks Paid parental leave
- 401k plan with company match up to 7%
- 2+ weeks of PTO within your first year
- Paid company holidays
- Company provided volunteer opportunities + 1 volunteer day per year
- Free AAA Membership
- Continual learning reimbursement up to $5,250 per year
- And MORE! Check out our Benefits Page (https://cluballiance.aaa.com/careers/benefits) for more information
ACA is an equal opportunity employer and complies with all applicable federal, state, and local employment practices laws. At ACA, we are committed to cultivating a welcoming and inclusive workplace of team members with diverse backgrounds and experiences to enable us to meet our goals and support our values while serving our Members and customers. We strive to attract and retain candidates with a passion for their work and we encourage all qualified individuals to apply. It is ACA’s policy to employ the best qualified individuals available for all positions. Hiring decisions are based upon ACA’s operating needs, and applicant qualifications including, but not limited to, experience, skills, ability, availability, cooperation, and job performance.
Job Category:
Customer Service
Work from home or remote positions primary residence must reside within the footprint that AAA Club Alliance Inc. operates. Our club is located in Washington DC and 13 states including Connecticut, Delaware, Indiana, Kansas, Kentucky, Maryland, New Jersey, Ohio, Oklahoma, Pennsylvania, South Dakota, Virginia, and West Virginia.
AAA Club Alliance is the result of AAA Mid-Atlantic, AAA Allied Group, AAA Oklahoma/South Dakota, and AAA Ohio Automobile Club joining, now representing nearly 7.4 million members in 13 states including Washington, D.C. We’ve created an environment where you can look forward to coming to work and interacting with compassionate people who enjoy what they do and love supporting their team.
We’re dedicated to keeping our Associates fulfilled and helping them feel secure. With such a diversity of products and services, our Associates have the opportunity to fulfill customer needs while growing their own career. So that leaves one question, are you ready to make a difference? (https://cluballiance.aaa.com/about/careers?pcrdl=true)
Are you being referred to one of our roles? If so, ask your connection at AAA Club Alliance about our Associate referral process!
We recognize that you don’t stop being a parent, caretaker, pet owner, or student because you’re at work. We give our Associates the option to customize their experience in order to suit their individual needs and interests. We offer a wide array of benefits that give our Associates piece of mind– even after retirement. You can learn more about our benefit offerings here (https://cluballiance.aaa.com/careers/benefits) .
AAA Club Alliance complies with federal, state and local disability laws and makes reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please direct your inquiries to jobs@aca.aaa.com.
