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Restaurant Manager
Texas Roadhouse Management LLC
Avon, IN
Texas Roadhouse is looking for a legendary Restaurant Manager to oversee all Front of House and Back of House daily operations and make sure Legendary Food and Legendary Service is…
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Preschool Teaching Assistant
NEMCSA
Cheboygan, MI
- From $18.15 USD / hour
Student Loan Forgiveness Opportunities: Employment with NEMCSA may qualify for the Public Service Loan Forgiveness (PSLF) Program.
Added 1 min ago
Specialist, Program Management
L3Harris Technologies
Carlsbad, CA
The Program Management Specialist will assist in daily coordination with the MIDS Program Office (International Program Office/IPO), the U.S. Navy, U.S. Air Force, and a global community of…
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Infrastructure and Operations Principal Architect, ITD
Brookhaven Science Associates, LLC
Upton, NY
- $126,000 to $222,500 USD / year
Brookhaven National Laboratory is seeking a multidisciplinary technical leader to serve as the Infrastructure and Operations (I&O) Principal Architect within the Information Technology…
Added 4 mins ago
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TUTOR-Interventionist
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South Burlington, VT
- From $75 USD / hour
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Added 11 mins ago
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Healthcare Community Outreach & Enrollment Sales Director
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Fresno, CA
- $140,000 to $170,000 USD / year
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Added 11 mins ago
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Healthcare Community Outreach & Enrollment Sales Director
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- $140,000 to $170,000 USD / year
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Healthcare Community Outreach & Enrollment Sales Director
Seasoned Recruitment
Tulare, CA
- $140,000 to $170,000 USD / year
Serve as the site General Manager for all local healthcare outreach, intake, and enrollment operations, directly managing, coaching, and mentoring a team of field Enrollment Specialists,…
Added 12 mins ago
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Human Resources Generalist
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- From $62,000 USD / year
…Resources Generalist will support the team in collaboration with operations for employee evaluation program, to include 60-day evaluations, annual performance evaluations, and peer…
Added 13 mins ago
Healthcare Community Outreach & Enrollment Sales Director
Seasoned Recruitment
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Serve as the site General Manager for all local healthcare outreach, intake, and enrollment operations, directly managing, coaching, and mentoring a team of field Enrollment Specialists,…
Added 15 mins ago
Network Support Engineer, OISL
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- Support the OISL Network Operations strategy by contributing to tooling development, automation initiatives, and process improvements
Added 16 mins ago
Health Industry - Patient Access & Experience Consultant
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…other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services - creating tangible value at speed and scale. We are a…
Added 16 mins ago
Health Industry - Patient Access & Experience Manager
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…other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services - creating tangible value at speed and scale. We are a…
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Added 33 mins ago
Assistant Manager I
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We’re seeking an Assistant Store Manager to join our team to help with store operations, customer service and team development. Duties include, but are not limited to, the following:
Added 33 mins ago
Assistant Manager II
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We’re seeking an Assistant Store Manager to join our team to help with store operations, customer service and team development. Duties include, but are not limited to, the following:
Added 34 mins ago
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Security Operations Assistant Account Manager
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- $48,000 to $52,000 USD / year
Allied Universal is looking to hire a Site Manager. The Site Manager is accountable for day-to-day operations of an assigned account, including hiring, training, disciplining and…
Added 34 mins ago
Specialist, Quality Control
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Phlebotomist (per-diem)
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Life Skills Specialist
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Added 34 mins ago
Regional Operations Director East
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…teams in dynamic environments. About the Role The Regional Operations Director East reports to the Vice President of Meter Services and serves as a key operational leader responsible for…

AAA Club Alliance Inc.

Specialist, Operations Performance Reporting

Wilmington, DE, United States

$58,043 to $84,579 USD / year

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Job details

Pay: $58,043 to $84,579 USD / year
Posting language: English
Posted: Nov 3, 2026

Original job description

AAA Club Alliance is hiring for an Operations Performance Reporting Specialist to join our team! The Specialist is responsible for analyzing, monitoring and improving the efficiency and effectiveness of the Membership business line operations at AAA Club Alliance. This role uses data-driven approaches to develop operational performance insights that evaluate and enhance outcomes to optimize workflows, reduce costs, improve member experiences, and support overall business objectives by ensuring operational excellence.

What We Offer:

As part of our team, you’ll enjoy a total rewards package designed to support your well-being, growth, and work-life balance. Our package includes:

Competitive annual salary; the starting base compensation for this position is: $58,043-$84,579*
Annual Bonus Eligibility
Hybrid schedule (3 days on-site weekly)
Comprehensive health benefits package
Generous accrued paid time off + 8 paid holidays
401(K) plan with company match up to 7%
Professional development opportunities and tuition reimbursement
Paid time off to volunteer & company-sponsored volunteer events throughout the year
Other benefits include a free AAA Premier Membership, Health & Wellness Program, Health Concierge Service, Life Insurance and Short Term/Long Term Disability
The base pay range shown is a guideline for compensation and ultimate salary offered will be based on factors such as applicant experience and geographic location.

Primary Responsibilities:

Quantify the effectiveness, adoption, efficiency gains, financial outcomes, and member impact of operational initiatives from launch through ongoing optimization.
Define KPIs, baselines, targets, and success measures for Membership Operations programs and process enhancements including but not limited to auto-renewal penetration, billing fulfillment and payment acceptance performance, digital adoption, and member experience.
Use complex datasets, ad hoc analysis, and performance reviews to explain what is working, what is not, and which operational priorities should be addressed next.
Automate reporting and improve visibility into operational performance to reduce manual tracking and support timely decisions on process, payment, billing, and member-facing improvements.
Build and maintain Power BI dashboards, scorecards, data models, and recurring performance views that track program outcomes, efficiency gains, defects, payment success, and billing effectiveness.
Analyze trends, risks, bottlenecks, defects, payment or billing friction, and member experience impacts to identify where operational action is needed.
Support business use cases, opportunity sizing, and performance tracking for operational programs, payment and billing improvements, and member experience initiatives.
Create pre- and post-implementation measurement plans that capture baselines, success criteria, variance analysis, and recommendations for next-step optimization.
Lead and contribute to ongoing projects focused on SOP improvements, training enhancements and technology implementation, ensuring initiatives are executed with rigor and delivered on time.
Prepare and present operational callouts, finding and recommendations to leadership during business reviews, communicating complex information clearly and with appropriate context.
Cross-functional collaboration across multiple business sales and service support areas such as IT and data teams for data accessibility, verification, and governance needs.
Other duties as assigned.

Minimum Qualifications:

5+ years of experience in business intelligence, operational reporting, performance management, data analytics, or related operational roles.
3+ years of experience with data modeling, data visualization best practices
3+ years of experience in Membership, Subscription, Financial Services, Insurance, or Customer Operations environments.
SQL MCTS, Google Cloud BigQuery, Power BI related certifications preferred.
Lean Six Sigma certification preferred.
Advanced knowledge of Microsoft Office Products (Word, Excel, Powerpoint, Visio)

Knowledge Skills and Abilities:

Ability to work independently in fast paced environment with competing priorities, excellent oral and written communication skills and the ability to interpret end-user needs.
Ability to work and influence across levels of management, translating complex ideas and concepts into actionable recommendations for improvement.
Experience translating business requirements into reporting solutions.
Strong analytical, problem-solving, and communication skills.
Project management experience.
Excellent presentation skills and experience in management level presentations.

Full time Associates are offered a comprehensive benefits package that includes:

Medical, Dental, and Vision plan options
Up to 2 weeks Paid parental leave
401k plan with company match up to 7%
2+ weeks of PTO within your first year
Paid company holidays
Company provided volunteer opportunities + 1 volunteer day per year
Free AAA Membership
Continual learning reimbursement up to $5,250 per year
And MORE! Check out our Benefits Page for more information

ACA is an equal opportunity employer and complies with all applicable federal, state, and local employment practices laws. At ACA, we are committed to cultivating a welcoming and inclusive workplace of team members with diverse backgrounds and experiences to enable us to meet our goals and support our values while serving our Members and customers. We strive to attract and retain candidates with a passion for their work and we encourage all qualified individuals to apply. It is ACA’s policy to employ the best qualified individuals available for all positions. Hiring decisions are based upon ACA’s operating needs, and applicant qualifications including, but not limited to, experience, skills, ability, availability, cooperation, and job performance.

Job Category:

Customer Service

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More about this job

Skills

Reporting
Business intelligence
Performance management
Data analysis
Data modelling
Data visualization
SQL
Google Cloud
BigQuery
Microsoft Power BI
Lean manufacturing
Microsoft Office
Microsoft Word
Microsoft Excel
Microsoft PowerPoint
Microsoft Visio
Work independently
Communication skills
Problem solving
Project management
Presentation skills
ACA
Customer service

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