Jobs in the United States

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Added just now
Maintenance Technician - Facilities
Copeland
Natchitoches, LA
Installs, maintains, diagnoses, and repairs building/facilities machinery, equipment, physical structures, and utilities systems by performing the following duties.
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Medical Assistant (MA)- ENT Clinic- Ochsner West Bank- Full Time
Ochsner Health
Gretna, LA
- Full-time
…efficient flow of patients throughout their visit, providing support to them as well as to the attending…
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Orthopedic Medical Assistant - Ochsner Kenner
Ochsner Health
Kenner, LA
…efficient flow of patients throughout their visit, providing support to them as well as to the attending…
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Medical Assistant (Orthopedic Clinic) - Kenner
Ochsner Health
Kenner, LA
…efficient flow of patients throughout their visit, providing support to them as well as to the attending…
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Safety Specialist - Electrical Construction
Kiewit
Monroe, LA
…currently looking for a Safety Specialist who will create, support and audit our programs which reinforce our commitment to…
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Medical Assistant - Certified - Slidell
Ochsner Health
Slidell, LA
…efficient flow of patients throughout their visit, providing support to them as well as to the attending…
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OH
Certified Medical Assistant- Internal Medicine Clinic Service- OUHC Bertrand- Full Time
Ochsner Health
Lafayette, LA
- Full-time
…efficient flow of patients throughout their visit, providing support to them as well as to the attending…
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OH
Certified Medical Assistant- OLG Internal Medicine Clinic- Grant Mollett- Full Time
Ochsner Health
Lafayette, LA
- Full-time
…efficient flow of patients throughout their visit, providing support to them as well as to the attending…
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Registered Nurse-State Veterans Home Coordinator
Veterans Affairs, Veterans Health Administration
Shreveport, LA
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Medical Instrument Technician - Electrocardiograph Technician (EKG)
Veterans Affairs, Veterans Health Administration
Shreveport, LA
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IS Network Engineer
Ochsner Health
Shreveport, LA
This job ensures the stability, integrity, and efficient operation of the information systems by monitoring, maintaining, supporting, and optimizing all networked software and associated…
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Medical Assistant - Rheumatology Clinic - Full Time - Jeff Hwy
Ochsner Health
New Orleans, LA
- Full-time
…efficient flow of patients throughout their visit, providing support to them as well as to the attending…
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Senior IS Network Engineer
Ochsner Health
New Orleans, LA
This job ensures the stability, integrity, and efficient operation of the information systems by monitoring, maintaining, supporting, and optimizing all networked software and associated…
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C
Java Developer (GenAI)
Cognizant
Baton Rouge, LA
- $62,000 to $99,000 USD / year
We are seeking a highly skilled Java Developer (GenAI) to join our team and contribute to the development of scalable, cloud-native enterprise applications. The ideal candidate will have…
Added 1 min ago
Civil Structural Engineer
GPAC
Sandy Springs, GA
…engineering projects, from preliminary design through construction support. The ideal candidate enjoys solving complex engineering challenges, collaborating with multidisciplinary teams,…
Added 1 min ago
Civil Structural Engineer
GPAC
Sandy Springs, GA
…engineering projects, from preliminary design through construction support. The ideal candidate enjoys solving complex engineering challenges, collaborating with multidisciplinary teams,…
Added 1 min ago
Civil Structural Engineer
GPAC
Roswell, GA
…engineering projects, from preliminary design through construction support. The ideal candidate enjoys solving complex engineering challenges, collaborating with multidisciplinary teams,…
Added 1 min ago
Civil Structural Engineer
GPAC
Roswell, GA
…engineering projects, from preliminary design through construction support. The ideal candidate enjoys solving complex engineering challenges, collaborating with multidisciplinary teams,…
Added 1 min ago
Civil Structural Engineer
GPAC
Chicago, IL
…engineering projects, from preliminary design through construction support. The ideal candidate enjoys solving complex engineering challenges, collaborating with multidisciplinary teams,…
Added 3 mins ago
Civil Structural Engineer
GPAC
Roswell, GA
…engineering projects, from preliminary design through construction support. The ideal candidate enjoys solving complex engineering challenges, collaborating with multidisciplinary teams,…
Added 3 mins ago
Civil Structural Engineer
GPAC
Norcross, GA
…engineering projects, from preliminary design through construction support. The ideal candidate enjoys solving complex engineering challenges, collaborating with multidisciplinary teams,…
Added 3 mins ago
Civil Structural Engineer
GPAC
Norcross, GA
…engineering projects, from preliminary design through construction support. The ideal candidate enjoys solving complex engineering challenges, collaborating with multidisciplinary teams,…
Added 4 mins ago
Senior Solution Engineer - North America
FlowFuse
Remote, United States
Build and deploy solutions using FlowFuse and Node-RED, connecting industrial data and enterprise systems and developing workflows, integrations, and custom logic where needed
Added 4 mins ago
Senior Solution Engineer - EU & UK
FlowFuse
San Francisco, CA
Build and deploy solutions using FlowFuse and Node-RED, connecting industrial data and enterprise systems and developing workflows, integrations, and custom logic where needed
Added 4 mins ago
Civil Structural Engineer
GPAC
Chicago, IL
…engineering projects, from preliminary design through construction support. The ideal candidate enjoys solving complex engineering challenges, collaborating with multidisciplinary teams,…

AAA Central Penn

AAA Lead Customer Service Representative (Remote)

Harrisburg, PA, United States

From $19.44 USD / hour

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Job details

Pay: From $19.44 USD / hour
Experience: At least 2 years of customer service experience.
Posting language: English
Posted: Nov 6, 2026

Original job description

• • • • • Ready to take the lead in a fast-paced, high-impact customer service environment? Join a trusted organization with a 100-year legacy of serving members and become part of a team that's committed to making a difference every day. As a Lead Member Specialist, you'll do more than assist members. You'll serve as a frontline leader, coach, and subject matter expert, helping to drive exceptional service while supporting the day-to-day operations of our Support Center. This is a high-demand role that offers the opportunity to make an immediate impact, develop your leadership skills, and contribute to the success of a well-respected company known for putting its members and employees first.

•

Hourly compensation starting at $19.44, plus the opportunity to earn a shift differential.

The schedule for this position is 6am to 2:30pm and includes every other weekend.

• • •

This role is considered Essential Duty Personnel and is required to work as scheduled, including weekends and holidays, regardless of weather conditions. The ability to attend in office meetings and trainings at our Harrisburg, PA branch is required.

Why You Will Love Your Job:

Lead, mentor, and support a team of Member Specialists by answering questions, sharing knowledge, and helping drive success.
Deliver exceptional customer service by assisting members with membership, roadside assistance, dispatch, travel, insurance, and general service inquiries.
Serve as a subject matter expert and resource for products, services, policies, and procedures.
Handle escalated member concerns with professionalism, empathy, and a focus on positive resolutions.
Coordinate roadside assistance requests, ensuring members receive timely support and clear communication throughout the service experience.
Monitor service levels and operational performance to help ensure an efficient, high-quality customer experience.
Process membership sales, renewals, upgrades, and account updates while identifying opportunities to enhance the member experience.
Assist with hotel and car rental reservations and connect members with Travel, Insurance, and Driving School specialists as needed.
Support cross-training initiatives and maintain expertise across Membership Services, Roadside Assistance, and Dispatch operations.

What You Will Bring:

High school diploma or equivalent.
At least 2 years of customer service experience. Call center, dispatch, leadership, or supervisory experience is a plus.
Strong communication skills with the ability to assist customers by phone, email, text, and chat.
Comfortable working in a fast-paced environment and adapting to changing priorities.
Ability to learn and support multiple business areas, including Membership Services, Roadside Assistance, and Dispatch.
Strong computer skills with the ability to navigate multiple systems and applications at the same time.
Highly organized with strong attention to detail and a commitment to accuracy.

How AAA Central Penn Supports You:

Generous, front-loaded PTO - no waiting on accrual to take that vacation, plus 1 personal day for added flexibility.
Enjoy work-life balance with 8 paid holidays, including Christmas Eve and New Year’s Eve.
Comprehensive health coverage including Medical, Dental, and Vision insurance and a Health Savings Account (HSA) with employer contributions or Flexible Spending Accounts (FSA), to keep you and your family covered.
Save for today and the future with a 401(k) with up to 6% company match - fully vested from day one.
Company-paid protection with Life Insurance and Long-Term Disability coverage
Give back and get rewarded - earn up to 3 additional PTO days each year for volunteering and participating in AAA Cares events.
Grow your career with Tuition Reimbursement to support your development and advancement.
Enjoy exclusive AAA perks, including a free AAA Premier Membership and discounts on travel, automotive services, batteries, and more.

AAA Central Penn is proud to be an equal-opportunity employer: EOE/M/F/D/V .

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More about this job

Skills

Customer service
Communication skills
Monitor customer service
Customer experience
Sales
Leadership
Assist customers
Computer skills
Attention to detail

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