Desktop SPT Specialist

Description

• Resolve workstation and server related issues.
• Complete troubleshooting, installation, configuration, and management requests.
• Ensure desktop programs comply with policies and security regulations.
• Catalog, maintain and track software distribution library.
• Verify license keys and quantities, report unauthorized software or software exceeding the quantities of licenses purchased, and remove unauthorized or excess software.
• Assist in the planning and execution of unit and system testing, application installation, and imaging remotely.
• Access, install and monitor software packages on IT systems and related hardware.
• Troubleshoot network printers and network digital senders utilizing Windows Server 2016 and HP Web Jet Admin Printer Management Tool.
• Access and resolve end-user permissions on computers, reconfigure file structures, and ensure all computers are protected from viruses and malware.
• Desktop Reimaging Services

Requirements

Minimum Requirements:

• Must possess an active DOD Secret Security Clearance.
• Minimum of five (5) years Desktop support experience.
• Windows 10 Training
• IAT Level II certification.

Specialized Experience:

• Five years of Desktop Support and IT related troubleshooting, installation, and configuration experience.