Information Technology, Managing Director

Information Technology Managing Director

Position: Managing Director, Information Technology

Location: Pittsburgh, PA

Status: Full-Time, Exempt

Reports To: Chief Financial Officer

Benefits: Comprehensive Benefits Package

YOUR WORK MATTERS HERE.

Lead Innovation. Strengthen Operations. Support Our Mission.

At A Second Chance, Inc. (ASCI), technology is more than infrastructure. It is a critical tool that helps children, families, caregivers, and communities access the services and support they need to thrive. As a recognized leader in kinship care, ASCI is committed to advancing excellence in child welfare through innovation, collaboration, and mission-driven service.

We are seeking an experienced and visionary Managing Director, Information Technology to lead our organization's technology strategy, cybersecurity, infrastructure, and digital transformation efforts.

If you are a strategic technology leader who enjoys building high-performing teams, solving complex organizational challenges, and using technology to drive meaningful impact, we want to hear from you.

WHY JOIN ASCI?

• Executive leadership opportunity
• Mission-driven organization with community impact
• Competitive salary and comprehensive benefits package
• Opportunity to shape enterprise technology strategy
• Direct influence on organizational innovation and growth
• Collaborative executive team environment
• Meaningful work that improves outcomes for children and families
• Opportunity to modernize systems, processes, and service delivery

ABOUT THE ROLE

The Managing Director of Information Technology Services serves as ASCI's senior technology leader, responsible for guiding the organization's technology vision, operations, cybersecurity, governance, and innovation initiatives.

This role oversees enterprise technology systems, technology planning, infrastructure, vendor relationships, cybersecurity controls, business continuity efforts, and digital transformation projects while ensuring technology investments support organizational goals and service excellence. The position serves as a key member of the Executive Team and helps shape the future of the organization through strategic leadership and innovation.

KEY RESPONSIBILITIES

• Lead all Business Technology Services operations across the organization
• Develop and execute ASCI's multi-year technology roadmap
• Oversee enterprise technology governance, cybersecurity, compliance, and data integrity
• Lead technology modernization and digital transformation initiatives
• Direct technology infrastructure, systems implementation, and enterprise applications
• Establish technology policies, standards, risk management practices, and business continuity frameworks
• Monitor technology performance, service delivery metrics, and continuous improvement efforts
• Manage technology vendors, contracts, procurements, and RFP processes
• Develop and oversee BTS operating and capital budgets
• Serve as the agency liaison with county, state, and external technology partners
• Ensure technology compliance with contractual, accreditation, regulatory, and funding requirements
• Provide leadership and accountability for BTS staff, service delivery, and organizational outcomes
• Identify opportunities to improve efficiency, collaboration, security, and service quality through technology
• Participate as a member of the Executive Leadership Team
• Perform other duties that support ASCI's mission and strategic objectives

WHAT WE'RE LOOKING FOR

Required Qualifications

• Bachelor's Degree in Information Systems, Computer Science, or a related field
• Fifteen (15) or more years of progressive technology leadership experience
• Minimum of three (3) years of supervisory experience
• Demonstrated experience leading enterprise technology operations and strategic initiatives
• Strong knowledge of IT infrastructure, networking, cybersecurity, and enterprise systems
• Experience managing technology budgets, vendors, and major projects
• Outstanding leadership, communication, and team development skills
• Ability to align technology investments with organizational objectives

Preferred Qualifications

• Master's Degree in a related field
• Experience leading digital transformation initiatives
• Experience within nonprofit, healthcare, human services, or highly regulated environments
• Knowledge of Microsoft 365, Azure, Intune, PaperCut, and related enterprise technologies

WHO SUCCEEDS IN THIS ROLE?

You may be an excellent fit if you are:

• A strategic thinker who sees opportunities before others do
• Passionate about leveraging technology to improve lives
• A collaborative leader who develops and empowers teams
• Comfortable balancing long-term vision with day-to-day execution
• Skilled at managing change and driving organizational adoption
• Data-driven and focused on measurable results
• Calm and decisive during critical incidents and complex challenges
• Committed to accountability, innovation, and continuous improvement

ABOUT A SECOND CHANCE, INC.

A Second Chance, Inc. is dedicated to advancing excellence in kinship care and improving outcomes for children and families. Our work supports caregivers, strengthens families, prevents disruption, and creates opportunities for children to grow into responsible, healthy, and successful adults. Through innovation, education, advocacy, and service, we are committed to building stronger families and stronger communities.