Jobs in the United States

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Project Manager II- Markets Ops Platform Transformation
JPMorgan Chase
Brooklyn, NY
As a Project Manager II within JPMorganChase, you will play a pivotal role in leading and managing strategic programs and initiatives from conception to execution. Your work will have a…
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Clinical Lab Scientist (Laboratory Information Manager)
Veterans Affairs, Veterans Health Administration
Syracuse, NY
Selective Service Registration is required for males born after 12/31/1959
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MB
2027 Management Development Program - Internal Audit (Buffalo, NY)
M&T Bank
Buffalo, NY
- $29.57 to $43.99 USD / hour
Serves as a member of the Management Development Program (MDP) and participates in ten weeks of Core Training and one year of On-the-Job training (OJT). Core Training responsibilities…
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Senior Operations Project Support
Copart, Inc
Dallas, TX
The Operations Project Manager supports Copart’s Corporate Operations team by coordinating operational projects, gathering and analyzing information, organizing resources, and helping drive…
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Pharmacy Supervisor (Outpatient)
Veterans Affairs, Veterans Health Administration
Buffalo, NY
Selective Service Registration is required for males born after 12/31/1959
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Branch Manager, Home Care (Launch Our New Farmington Office)
Charter Oak Home Care
Farmington, CT
As the branch manager, and after training, you will schedule caregivers, recruit and hire them, meet with families, show up at community events, and answer the phone when it rings. You will…
Added 1 min ago
VP – Software Delivery
Maximus
Albany, NY
…elements - software, infrastructure, networks, data, security, and operations - work together as a cohesive, verifiable, and mission ready whole while also meeting program requirements and…
Added 1 min ago
TH
Full Time Supply Chain Tech - St. Peter's Hospital
Trinity Health
Albany, NY
- Full-time
Responsible for the daily operations & the oversight of staff. Supervisors work in collaboration with department manager to manage staff & department effectively.
Added 1 min ago
Janitorial Porter
KBS
San Mateo, CA
…more - maintain clean, efficient and welcoming spaces that support their operations. As we continue to grow, we’re looking for team members who are dedicated, reliable, and ready to…
Added 1 min ago
Assistant Store Manager
Sherwin-Williams Company
ROCHESTER, NY
The Assistant Store Manager works with the store manager to organize, plan, and implement strategies in a Sherwin-Williams paint store. This includes supporting all aspects of store…
Added 1 min ago
Health Services Manager
Action for a Better Community, Inc.
Rochester, NY
Under the direction of the Vice President for Early Childhood Services, the Health Services Manager is responsible for managing comprehensive health and nutrition services that promote the…
Added 1 min ago
Supervisor, Enrollment
InnovAge
Denver, CO
Under the direction of the Enrollment Manager, the Enrollment Supervisor oversees the daily activities and performance of assigned Enrollment Representatives within a designated territory…
Added 1 min ago
Director, Field Operations
MTA
New York, NY
This position is eligible for telework which is currently one day per week
Added 1 min ago
AI Native Data and Knowledge Architect - Senior Manager
EY
New York, NY · Albany, NY · Rochester, NY · Jericho, NY · Buffalo, NY
To qualify you must have
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Engineering Delivery Senior Manager with DevOps, GitHub and Cloud Experience
Deloitte
New York, NY
Delivery Management Technical Program/Project Manager/Associate Vice President - AI & Engineering
Added 1 min ago
MBA Product Intern - Summer 2027
Capital One
New York, NY
This is a full-time paid internship program spanning ten weeks from June through August 2027.
Added 1 min ago
MS
Staff Nurse - Medical Oncology - Mount Sinai Hospital - Full Time Nights
Mount Sinai Health System
New York, NY
- $64.85 USD / hour
- Full-time
Graduation from an accredited Nursing program. Bachelor’s Degree in Nursing. (BSN) Associate’s Degree in Nursing (ADN) RN who is matriculated in a BSN Program with a graduation date within…
Added 1 min ago
MS
Per Diem – Day – Clinical Nurse – Renal Treatment Center – Mount Sinai Hospital – 12:30PM – 10:30PM
Mount Sinai Health System
New York, NY
- $85.94 USD / hour
Graduation from an accredited Nursing program. Bachelor’s Degree in Nursing. (BSN)
Added 1 min ago
Technical Infrastructure Program Manager, HVAC Design & Maintenance, Global Energy, Sustainability and Automation
Amazon
New York, NY
…people. We are looking for a dynamic, organized self-starter to support product development and deployment of technologies as a Technical Infrastructure Program Manager within the Global…
Added 1 min ago
Sr. Program Manager - Devices , Devices Advertising, Amazon Publisher Monetization
Amazon
New York, NY
Drive operational excellence for Amazon’s premium advertising portfolio. As a Program Manager within the Entertainment, Devices & Grocery Ad Experiences (EDGE) organization, you’ll own the…
Added 1 min ago
Food Safety Risk Manager III – Sanitation, North America Food Safety
Amazon
New York, NY
This role sits on Amazon's North American Food Safety Team and leads the Sanitation program across our Distribution and Retail/Grocery Fulfillment network, driving food safety compliance…
Added 1 min ago
Senior Director of Enterprise Application Services (EAS)
City of New York
New York, NY
DISCLAIMER: Only candidates with permanent Civil Service status in the Computer Systems Manager title, those reachable on the Computer Systems Manager list, or those serving in a comparable…
Added 1 min ago
Procurement Manager – MWBE Officer
City of New York
New York, NY
We make it easier for New Yorkers to vote, meaningfully support candidates for city office, and run for office themselves. NYC Votes, our voter engagement initiative, meets people where…
Added 1 min ago
Compensation Manager
J.S. Held LLC
NEW YORK, NY
…and external compensation data, to ensure our compensation program is internally equitable and externally competitive. Work with management to design, implement, and monitor our…
Added 1 min ago
OP
Digital Fundraising Coordinator, Streaming Projects
Oregon Public Broadcasting
Portland, OR
- $28.17 to $29.3 USD / hour
Update copy and code on forms to support OPB’s membership program.

8am

Customer Support Specialist

Remote, United States

Apply on 8am.com About employer

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Job details

Posting language: English
Posted: Nov 13, 2026

Original job description

It's a new day with a new opportunity at 8am!

About the role:

8am is looking for a professional and highly motivated problem solver to join our Customer Support Team. As a Tier 1 Customer Support Specialist, you will be responsible for ensuring every 8am customer receives consistent and reliable service and support through every interaction. Our ideal candidate has excellent interpersonal skills and is analytically minded, self-starting, detail oriented and skilled at solving problems and explaining complex issues.

About us:

At 8am, our vision is to power a world where professionals thrive. We start every day on a mission to empower professionals with the most trusted, innovative technology to deliver world-class outcomes for their clients and exceptional financial results for their business. They count on our purpose-built solutions to simplify operations, ensure compliance, and fuel profitable growth, so they can focus on their clients and do more of the work that matters.

Founded in 2005, 8am™ (formerly AffiniPay) is the professional business platform built to help legal, accounting, and other client-focused professionals run stronger, more profitable businesses. Today, more than 250,000 professionals across the U.S. trust 8am to help them work smarter, serve clients better, and unlock their full potential. We have been recognized as one of Inc 5000’s fastest growing companies in the U.S. for 13 years in a row, and as a result, our teams continue to grow as well!

What you'll do:

Answer inbound customer support calls and provide necessary product troubleshooting and support
Timely response to incoming customer support inquiries via email, phone, and chat
Ensure customers receive consistent and reliable service and support during every interaction
Stay informed and knowledgeable regarding new product releases
Educate our customers on how to use Mycase/LawPay/CPACharge products
Investigate customer reported issues and attempt basic troubleshooting before escalating to Tier 2 if it is a technical escalation
Document every support interaction in Salesforce to ensure complete records.

About you:

Bachelor’s degree preferred
1+ year/s of experience in a customer service role or equivalent preferred
Must have excellent interpersonal and professional communication skills; both written and verbal. Must be friendly, clear, and strong speakers.
Maintain a high level of professionalism, integrity, and ethics
Excellent time management and people skills
Works well in a team setting
Ability to remain respond calm during challenging customer situations
Knowledge of Salesforce, Workforce Manager, Zoom Contact Center, Slack, Google Suite or similar programs preferred
Must be able to answer inbound support calls, chats and emails daily

Why 8am:

At 8am, our culture is shaped by the people who bring it to life every day. Together, we build a company rooted in continuous learning, genuine community, holistic wellness, and meaningful engagement - values that empower us as individuals and unite us as a team. Our culture is grounded in our core values: Work Smart, Win Fast; Outshine Ordinary, and We Find a Way. These values drive how we serve our customers and work with each other in a collaborative, inspiring, and empowering environment, every day.

Here’s how we support our 8Team:

Health Insurance Coverage: We offer our 8Team a variety of medical, dental, and vision plans, designed to fit your needs, including a 100% company-paid HDHP plan for employees.
Financial perks: We offer a competitive compensation and benefits package including annual bonuses, equity options and 401(k) or RRSP if in Canada, with a company match for all team members.
Time for what matters: Flexible Time Off, paid holidays, and a parental leave program for our new parents.
Wellness: Wellness stipends, mental health support, and one-on-one nutrition coaching.
Learning and Development: Continuous learning through 8am.edu, leadership programs, professional development funds, and individually focused talent development.
Giving back to the communities around us: Participate in our charitable matching gift program, paid time off for volunteer service, and company-sponsored volunteer events (both local and virtually).
Engagement: Virtual and in-person team-building events, quarterly award recognition through our Rise & Shine Award of Excellence Program, and our peer-to-peer appreciation platform.

At 8am, we don’t just offer benefits - we create an environment where people can thrive, grow, and make a real impact every day.

Diversity, equity & inclusion at 8am:

At 8am, we recognize that innovation occurs with a strong team of people who are diverse in background, personality, talent and ideas. Experience comes in many forms and ensuring a diverse and inclusive workplace where we continue to learn from each other is an integral part of our culture. We are committed to creating a welcoming and transparent environment for all that embraces those differences through education, equal access to opportunities and information, inclusionary programs, and community outreach.

Security advisory:

Our hiring teams at 8am are dedicated to recruiting top talent that share our passion for serving the professional services industry through innovative financial technology. As such, our Talent Acquisition Team only follows legitimate hiring practices. We will always communicate with our candidates using emails with the 8am domain and will never ask for sensitive/personal data during the application process. All interviews take place over phone call, Zoom/Google Meet or in person. All offers are communicated verbally by our Talent Acquisition Specialists with a written offer letter as a follow up.

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Jobs in the United States