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CG
Suites Manager - Barclays Center
Compass Group, North America
Brooklyn, NY
- $70,000 to $75,000 USD / year
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JPMorgan Chase
Brooklyn, NY
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Registered Nurse - Non-Supervisory Assistant Nurse Manager
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Syracuse, NY
Selective Service Registration is required for males born after 12/31/1959
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Syracuse, NY
Selective Service Registration is required for males born after 12/31/1959
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MB
Head of Commercial/Business Banking Sales, Lending & Credit Technology
M&T Bank
Buffalo, NY
- $201,200 to $335,300 USD / year
Ensure controls are embedded into technology solutions, delivery practices, and platform operations
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MB
2027 Management Development Program - Internal Audit (Buffalo, NY)
M&T Bank
Buffalo, NY
- $29.57 to $43.99 USD / hour
Serves as a member of the Management Development Program (MDP) and participates in ten weeks of Core Training and one year of On-the-Job training (OJT). Core Training responsibilities…
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Senior Operations Project Support
Copart, Inc
Dallas, TX
Plan, organize, and coordinate Corporate Operations projects and initiatives from development through implementation.
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Machinist IV 2nd Shift
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BUFFALO, NY
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Registered Nurse - Inpatient Staff
Veterans Affairs, Veterans Health Administration
Buffalo, NY
Selective Service Registration is required for males born after 12/31/1959
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BUFFALO, NY
…plusAs a Machinist IV, you will: * Perform precision machining operations and CNC programming on CAM systems machining to create, repair, or alter a wide variety of complex parts, fixtures,…
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Registered Nurse - Employee Occupational Health
Veterans Affairs, Veterans Health Administration
Buffalo, NY
Selective Service Registration is required for males born after 12/31/1959
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Veterans Affairs, Veterans Health Administration
Buffalo, NY
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Veterans Affairs, Veterans Health Administration
Buffalo, NY
Selective Service Registration is required for males born after 12/31/1959
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Pharmacy Supervisor (Outpatient)
Veterans Affairs, Veterans Health Administration
Buffalo, NY
Selective Service Registration is required for males born after 12/31/1959
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Albany, NY
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Farmington, CT
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Research Scientist, Infrastructure Modeling and Reliability
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Albany, NY
…utilization across Meta's infrastructure. This role will lead the development of statistical and machine learning models that monitor power consumption, project peak demand, quantify…
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Regional Medical Scientific Director (aka Medical Science Liaison) - Myeloid - NY, CT, MA, NH, VT, RI, ME
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Albany, NY
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Albany, NY
…Counter Terrorism Initiatives and Operational Needs (ACTION) program. This position will be responsible for providing guidance on the overall strategy and approach of the program and…
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College Intern Summer 2027 Medicare Broker Team
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TH
Full Time Supply Chain Tech - St. Peter's Hospital
Trinity Health
Albany, NY
- Full-time
Responsible for the daily operations & the oversight of staff. Supervisors work in collaboration with department manager to manage staff & department effectively.
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Broadcom
Albany, NY
As a member of Broadcom’s Agile Operations division, you will be a part of a strategically targeted specialist sales team. Partnering with our regional sales teams and solution engineering,…
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Reverse Engineer - Android
Trellix
Albany, NY
In support of our global Android Reverse Engineering program, we seek highly skilled Android App and SDK Reverse Engineers to join our team. This role will involve analyzing and…
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ES
Assistant Store Manager
Extra Space Storage
Albany, NY
- $18 to $19 USD / hour
The Assistant Store Manager plays a pivotal role in supporting the daily operations of one or more self-storage locations, under the guidance of the District Manager and Store Manager. This…

8am

Customer Support Specialist

Remote, United States

Apply on 8am.com About employer

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Job details

Posting language: English
Posted: Nov 13, 2026

Original job description

It's a new day with a new opportunity at 8am!

About the role:

8am is looking for a professional and highly motivated problem solver to join our Customer Support Team. As a Tier 1 Customer Support Specialist, you will be responsible for ensuring every 8am customer receives consistent and reliable service and support through every interaction. Our ideal candidate has excellent interpersonal skills and is analytically minded, self-starting, detail oriented and skilled at solving problems and explaining complex issues.

About us:

At 8am, our vision is to power a world where professionals thrive. We start every day on a mission to empower professionals with the most trusted, innovative technology to deliver world-class outcomes for their clients and exceptional financial results for their business. They count on our purpose-built solutions to simplify operations, ensure compliance, and fuel profitable growth, so they can focus on their clients and do more of the work that matters.

Founded in 2005, 8am™ (formerly AffiniPay) is the professional business platform built to help legal, accounting, and other client-focused professionals run stronger, more profitable businesses. Today, more than 250,000 professionals across the U.S. trust 8am to help them work smarter, serve clients better, and unlock their full potential. We have been recognized as one of Inc 5000’s fastest growing companies in the U.S. for 13 years in a row, and as a result, our teams continue to grow as well!

What you'll do:

Answer inbound customer support calls and provide necessary product troubleshooting and support
Timely response to incoming customer support inquiries via email, phone, and chat
Ensure customers receive consistent and reliable service and support during every interaction
Stay informed and knowledgeable regarding new product releases
Educate our customers on how to use Mycase/LawPay/CPACharge products
Investigate customer reported issues and attempt basic troubleshooting before escalating to Tier 2 if it is a technical escalation
Document every support interaction in Salesforce to ensure complete records.

About you:

Bachelor’s degree preferred
1+ year/s of experience in a customer service role or equivalent preferred
Must have excellent interpersonal and professional communication skills; both written and verbal. Must be friendly, clear, and strong speakers.
Maintain a high level of professionalism, integrity, and ethics
Excellent time management and people skills
Works well in a team setting
Ability to remain respond calm during challenging customer situations
Knowledge of Salesforce, Workforce Manager, Zoom Contact Center, Slack, Google Suite or similar programs preferred
Must be able to answer inbound support calls, chats and emails daily

Why 8am:

At 8am, our culture is shaped by the people who bring it to life every day. Together, we build a company rooted in continuous learning, genuine community, holistic wellness, and meaningful engagement - values that empower us as individuals and unite us as a team. Our culture is grounded in our core values: Work Smart, Win Fast; Outshine Ordinary, and We Find a Way. These values drive how we serve our customers and work with each other in a collaborative, inspiring, and empowering environment, every day.

Here’s how we support our 8Team:

Health Insurance Coverage: We offer our 8Team a variety of medical, dental, and vision plans, designed to fit your needs, including a 100% company-paid HDHP plan for employees.
Financial perks: We offer a competitive compensation and benefits package including annual bonuses, equity options and 401(k) or RRSP if in Canada, with a company match for all team members.
Time for what matters: Flexible Time Off, paid holidays, and a parental leave program for our new parents.
Wellness: Wellness stipends, mental health support, and one-on-one nutrition coaching.
Learning and Development: Continuous learning through 8am.edu, leadership programs, professional development funds, and individually focused talent development.
Giving back to the communities around us: Participate in our charitable matching gift program, paid time off for volunteer service, and company-sponsored volunteer events (both local and virtually).
Engagement: Virtual and in-person team-building events, quarterly award recognition through our Rise & Shine Award of Excellence Program, and our peer-to-peer appreciation platform.

At 8am, we don’t just offer benefits - we create an environment where people can thrive, grow, and make a real impact every day.

Diversity, equity & inclusion at 8am:

At 8am, we recognize that innovation occurs with a strong team of people who are diverse in background, personality, talent and ideas. Experience comes in many forms and ensuring a diverse and inclusive workplace where we continue to learn from each other is an integral part of our culture. We are committed to creating a welcoming and transparent environment for all that embraces those differences through education, equal access to opportunities and information, inclusionary programs, and community outreach.

Security advisory:

Our hiring teams at 8am are dedicated to recruiting top talent that share our passion for serving the professional services industry through innovative financial technology. As such, our Talent Acquisition Team only follows legitimate hiring practices. We will always communicate with our candidates using emails with the 8am domain and will never ask for sensitive/personal data during the application process. All interviews take place over phone call, Zoom/Google Meet or in person. All offers are communicated verbally by our Talent Acquisition Specialists with a written offer letter as a follow up.

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Jobs in the United States