Brewista
- Midland, TX, United States
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Job details
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- Posting language
- English
- Posted
Original job description
- Demonstrates the core values of 7 Brew by maintaining a consistently upbeat, positive, and energetic attitude that helps create a welcoming environment for every guest, regardless of how busy or stressful the shift becomes.
- Greets each customer with genuine enthusiasm, making quick, friendly conversation that feels personal and authentic, helping build memorable interactions that differentiate 7 Brew from traditional drive-thru coffee experiences.
- Takes customer orders accurately and efficiently through the drive-thru, using strong listening skills and a clear, friendly speaking voice to ensure every guest feels heard and cared for throughout the ordering process.
- Prepares a wide range of beverages - including coffees, espressos, lattes, teas, energy drinks, shakes, and customized specialty creations - following all 7 Brew recipes, standards, portion guidelines, and beverage preparation procedures.
- Checks each drink for accuracy, taste, temperature, and presentation before serving, ensuring that every product meets company quality expectations and maintains consistency across all menu items.
- Works comfortably in a fast-paced, high-energy environment where multitasking is essential, handling order taking, drink preparation, cleaning duties, stocking tasks, and customer communication simultaneously.
- Provides guests with recommendations or drink suggestions when asked, using strong product knowledge and awareness of the full menu and customization options to help customers discover new favorites.
- Operates the point-of-sale (POS) system confidently and quickly, accurately entering orders, processing payments, giving correct change, and ensuring all transactions are completed smoothly and professionally.
- Maintains a clean and organized workstation by regularly wiping surfaces, restocking supplies, organizing ingredients, handling trash, and ensuring the stand always looks presentable and ready for operations.
- Adheres to all health, sanitation, and food safety standards, including proper handwashing, glove use, equipment cleaning, and safe handling of hot or cold beverage components.
- Collaborates effectively with fellow Brewistas and shift leaders, communicating clearly and respectfully to keep the stand running smoothly, especially during peak rush times.
- Responds calmly and helpfully to unexpected challenges - such as high order volume, equipment issues, or customer concerns - while maintaining composure and delivering excellent service.
- Exhibits strong teamwork by assisting others without being asked, stepping into different roles as needed, and supporting coworkers to create a positive and productive work environment.
- Takes direction from shift leads and managers with professionalism, openness, and a willingness to learn, continuously improving performance and adopting new skills or procedures when introduced.
- Helps with opening and closing duties such as preparing ingredients, restocking stations, brewing coffee, cleaning machines, organizing the stand, and ensuring readiness for the next shift.
- Stays knowledgeable about new drink items, seasonal beverages, promotions, and any recipe changes so that customers always receive accurate and up-to-date information.
- Demonstrates physical stamina by standing for long periods, lifting supplies, moving quickly within a small work environment, and contributing consistently throughout the entire shift.
- Handles customer concerns or complaints with patience and professionalism, seeking to resolve issues quickly and positively while upholding 7 Brew’s standards for customer satisfaction.
- Actively contributes to the uplifting, fun, and sometimes “hype-filled” culture that 7 Brew is known for - supporting a lively atmosphere through encouragement, teamwork, and positive energy.
- Ensures drive-thru speed goals are met by working efficiently, maintaining awareness of ticket times, and balancing quick service with careful quality control during busy periods.
- Practices strong communication skills, both verbal and nonverbal, to coordinate workflow, keep track of orders, and maintain harmony among team members in a tight, fast-moving environment.
- Protects company assets by following cash-handling guidelines, maintaining equipment properly, and reporting any issues or concerns to management promptly.
- Demonstrates flexibility by adapting to differing shift needs, including mornings, afternoons, evenings, weekends, holidays, or varying business demands.
- Understands and supports the overall mission of 7 Brew: to create positive, uplifting human connections through exceptional service and carefully crafted drinks that brighten each customer’s day.
- Represents the brand with professionalism in appearance, behavior, and customer interactions, helping build loyalty and strengthening 7 Brew’s reputation in the community.
- Takes personal responsibility for growth and improvement by embracing feedback, practicing new drink recipes, refining communication skills, and consistently working toward becoming a more skilled and dependable Brewista.
More about this job
Skills
- Multitasking
- Cleaning
- Stocking
- Communication skills
- Product knowledge
- Point of sale
- Process payments
- Sanitation
- Food safety standards
- Brush the equipment
- Teamwork
- Opening and closing procedures
- Customer service
- Work efficiently
- Quality control
- Workflow
- Cash handling
- Maintain equipment
- Reporting