Calibration Specialist

Work Schedule

• Hours: Monday-Friday, 8:30 AM-5:30 PM EST
• Lunch: One-hour unpaid lunch break
• Additional: Occasional attendance at company events or off-site tuning sessions as required

Job Categories

• Tune Development
• Value File Management
• Technical Tune Support
• Customer Support (Email/Phone)

Summary

At 5 Star Tuning, we are committed to excellence and seek team members who reflect our core values of integrity, expertise, and passion. The Calibration Specialist will deliver high-quality vehicle tuning services, uphold ethical standards, and provide exceptional customer support to enhance our brand reputation.

Essential Functions

• Provide technical support to prospective and existing customers, including vehicle calibrations, development, data logging, and addressing inquiries via phone, email, and forums.
• Maintain in-depth knowledge of 5 Star Tuning's products and services.
• Participate in ongoing calibration training to enhance expertise.
• Conduct on-site and off-site vehicle tuning as needed.

Technical Requirements

• Develop and maintain proficiency in tuning for Ford, GM, Dodge, and SXS vehicles.
• Demonstrate expertise in tuning software, including SCT, Bully Dog, HP Tuners, Cobb, and DynoJet.
• Exhibit strong written and verbal communication skills for interactions with internal teams, customers, and external stakeholders.
• Meet individual and team calibration targets and tune delivery deadlines.
• Provide timely and accurate technical support for tuning-related inquiries via phone, email, and messaging platforms.
• Apply critical thinking and problem-solving skills to ensure high-quality tuning outcomes.

Personal Skills

• Strong communication, negotiation, and interpersonal abilities.
• Exceptional attention to detail and accuracy in all aspects of work.
• Maintain a positive, professional, and approachable demeanor.
• Demonstrate reliability, dependability, and a strong work ethic.

Goals (Q2 2025)

• Develop and deliver 28 customer tune sets per day.
• Contribute to the team goal of 140 tune sets per day.
• Respond to calibration and data log inquiries within 24 hours.

Compensation

• Pay: Weekly hourly pay, distributed every Wednesday (Thursday if following a holiday).
• Bonuses: Performance-based bonuses awarded annually or bi-annually, contingent on achieving individual and team goals.
• Incentives: Additional weekly compensation tied to the number of tunes completed.

Attendance Policy

• Strict adherence to the scheduled work hours is required.
• Any deviations from the schedule must be pre-approved; unapproved absences will result in written disciplinary action.
• Three unexcused written notifications will result in termination.