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Project Delivery Engineer, Military Services Group
American Water
Fort Belvoir, VA
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Senior Solutions Engineer (EST or CST Time Zone)
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Remote, United States
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On-Road Driver Supervisor for Springfield MA (Tuesday- Saturday)
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…foundation for our scholars to gain knowledge, skills, and power to access and make choices for their families and post-secondary lives. Every day, our community of students, families,…
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Neurology Licensed Veterinary Technician - Veterinary Medical Center of Long Island
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Equine Surgeon at Austin Equine Hospital
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Senior Manager - UX Design & Innovation
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Assistant Professor, Biology (TENURE TRACK)
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Environmental Technician
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3MD Inc.

IT Support Associate II

Redmond, WA, United States

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Job details

Experience: 5 years of experience
Posting language: English
Posted: Nov 5, 2026

Original job description

Benefits:

U.S.-based employees have access to medical, dental, and vision insurance, a 401(k) plan and company contribution, short-term and long-term disability coverage, basic life insurance, and wellbeing benefits, among others. U.S.-based employees also receive, per calendar year, up to 6 scheduled paid holidays. Additionally, eligible hourly/non-exempt and exempt employees accrue up to 112 hours of PTO based on years of service and may annually take up to 8 hours of paid volunteer time. Additional paid sick leave is also provided if required by state or local law.

Summary of Position:

TInstall, configure, and maintain data communication network, operating systems, and physical and virtual servers. Perform system monitoring and verify the integrity and availability of hardware, network, and server resources and systems. Review operating system and application configurations. Install and upgrade firmware and software.

Essential Functions:

Install, configure, and maintain desktops, enterprise network switch and routers, and other peripherals.
Deploy, configure, and manage Windows and Linux operating systems within virtualized and physical environments.
Configure, harden, and monitor network and system environments following strict standard operating procedures SOPs and documentation.
Maintain accurate documentation of support activities and system configurations.
Provide first-level technical support for hardware, software, and network issues.
Routinely tests and monitors IT system performance to ensure system security and reliability.
Assist with onboarding/offboarding by setting up user accounts and access permissions.
Troubleshoot and resolve issues related to operating systems, applications, and connectivity.
Collaborate with IT and engineering team members on system upgrades and security patches.

Competencies:

Ensures Accountability
Tech Savvy
Communicates Effectively
Values Differences
Customer Focus
Resourcefulness
Drives Results
Plans and Prioritizes
Decision Quality
Self-Development

Work Environment:

This position is based in a professional office setting and regularly utilizes workplace technology, including computers, smartphones, multifunction printers, cloud-based filing systems, and collaboration tools.

Physical Demands:

This role requires physical capabilities that support the successful execution of key responsibilities. The employee regularly engages in verbal and written communication with colleagues and clients to address project-related inquiries and must be able to convey accurate information clearly and efficiently. The position involves remaining seated at a workstation for approximately 75% of the time, with occasional movement throughout the office to access equipment, supplies, and shared resources. Daily tasks include consistent use of computers and standard office technology such as keyboards, printers, and multifunction devices. The role also involves transporting equipment boxes weighing up to 25 pounds within the building and to other offsite locations as needed for project support.

Required Education and Experience:

Associate’s or Bachelor’s degree in Information Technology, Computer Science, or a related field
5 years of experience

Qualifications:

Proven ability to administer, troubleshoot and resolve hardware, software, and network issues
Proven experience with Windows Server, Active Directory, macOS, and Linux system administration.
Server, Desktop and laptop hardware
Diagnose, troubleshoot networks and computing environments
Operating system, firmware installation and configuration
Imaging and patching systems
Ticketing systems (e.g., ServiceNow, Jira)
Remote support tools
Mobile device management
Strong communication and customer service skills
Ability to work independently and as part of a team
Analytical thinking and problem-solving
Provide technical support for computer network issues

AAP/EEO Statement:

3MD Inc. is an equal opportunity employer and does not discriminate based on gender, sex, age, race and color, religion, marital status, national origin, disability, sexual orientation, gender identity or expression, veteran status or any other category that is protected by applicable law.

Other Duties:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

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More about this job

Skills

Microsoft Windows
Linux
Documentation
Technical support
Troubleshoot
Communication skills
Computer technology
Computer science
Microsoft Windows Server
Microsoft Active Directory
Apple macOS
System administration
Firmware
ServiceNow
Jira
Mobile device management
Customer service
Work independently
Analytical skills
Problem solving

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