Automation Technician I

Benefits

U.S.-based employees have access to medical, dental, and vision insurance, a 401(k) plan and company contribution, short-term and long-term disability coverage, basic life insurance, and wellbeing benefits, among others. U.S.-based employees also receive, per calendar year, up to 6 scheduled paid holidays. Additionally, eligible hourly/non-exempt and exempt employees accrue up to 112 hours of PTO based on years of service and may annually take up to 8 hours of paid volunteer time. Additional paid sick leave is also provided if required by state or local law.

Summary of Position:

The AutomationTechnician I performs technical and complex work under general supervision including designing, building, testing automation solutions focused in computer vision or robotics tasks. The position also assists in project handoff to field operations. 75% of time will be in office/automation lab environment. Limited travel to customer sites will be required.

Essential Functions:

• Analytical thinking and problem-solving abilities
• Mechanical aptitude and basic programming knowledge
• Works in automation lab environment, building and testing solutions for feasibility
• Works in configuration environment optimizing performance of automation solutions
• Works at customer site ensuring successful customer installation and commissioning of solution
• Deliver onsite technical service and support for internal and external customers
• Diagnosing, troubleshooting, and optimizing Automation equipment
• Keeps stakeholders (e.g. sales, customers, technical peers, management) informed of actions, and progress on technical product issues
• Respond to customer inquiries via telephone, online networks, and email
• Advise management on product development issues arising from product problems identified through customer service and product experiences
• Tests and optimizes solutions/equipment in our lab and at the customer's site
• Confirms that machinery and instruments function normally meeting or exceeding customer expectations
• Trains customers on start-up, operation, and maintenance of various pieces of equipment
• Provides onsite commissioning or installing of equipment Troubleshoot and resolve hardware, wiring, or software issues in the field.
• Conduct system testing and validation both in-house and on-site.
• Document system configurations, issues, and resolutions clearly and accurately.
• Maintain tools, equipment, and inventory used for system assembly and service.

Competencies:

1. Ensures Accountability
2. Tech Savvy
3. Communicates Effectively
4. Values Differences
5. Customer Focus
6. Resourcefulness
7. Drives Results Quickly and Effectively
8. Plans and Prioritizes
9. Decision Quality
10. Self-Development

Work Environment:

This position is based in a professional office setting and regularly utilizes workplace technology, including computers, smartphones, multifunction printers, cloud-based filing systems, and collaboration tools.

Physical Demands:

This role requires physical capabilities that support the successful execution of key responsibilities. The employee regularly engages in verbal and written communication with colleagues and clients to address project-related inquiries and must be able to convey accurate information clearly and efficiently. The position involves remaining seated at a workstation for approximately 75% of the time, with occasional movement throughout the office to access equipment, supplies, and shared resources. Daily tasks include consistent use of computers and standard office technology such as keyboards, printers, and multifunction devices. The role also involves transporting equipment boxes weighing up to 25 pounds within the building and to other offsite locations as needed for project support.

Required Education and Experience:

Bachelor Degree 1-3 years of experience

Qualifications:

• 1-3 years of combination Hardware/Automation experience supporting both proprietary and standard applications
• Strong ability to troubleshoot hardware, wiring and software problems
• Travels to customer locations as necessary to provide service
• Strong written and verbal communication skills
• Attends regular ongoing education as scheduled by the employer or manufacturer of equipment
• Experience with automation equipment, even if limited, including barcode readers, machine vision, control systems, robots is a plus.

AAP/EEO Statement:

3MD Inc. is an equal opportunity employer and does not discriminate based on gender, sex, age, race and color, religion, marital status, national origin, disability, sexual orientation, gender identity or expression, veteran status, or any other category that is protected by applicable law.

Other Duties:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.